Kernersville Chrysler Dodge Jeep Ram

This buying experience was terrible for me. I purchased a 2009 BMW and Don in finance talked me into purchasing an extended warranty. He did not tell me the cost of the warranty and due to my inexperience a 2009 BMW and Don in finance talked me into purchasing an extended warranty. He did not tell me the cost of the warranty and due to my inexperience in buying cars, I didn't ask. He just showed me the difference it would make in payments. After purchasing the car, I realized that the warranty costed me 2,300! He said it was for 24 months or 75,000 miles. I assumed (incorrectly) that it was 75,000 miles from the date of purchase as most would. I immediately had trouble out of the radio so I called and talked to Don and he told me that the warranty was only good until the car had 75,000 total miles on it. It already had almost 50,000 miles on it so basically, I paid 2,300 for a warranty for 25,000 miles which I would never have done if I had known that it only covered the car until the odometer reached 75,000 miles. Also, he sold me what was called the "preferred" warranty. I contacted the warranty company because my radio was not working properly and they told me that the radio was not covered under this warranty. Don made it sound like that most everything was covered by this warranty when he sold it to me. I found out from the warranty company that I could have purchased a "comprehensive" warranty which would have covered the radio. Don never even offered me this warranty. I am very displeased with my experience at Kernersville Dodge and would not recommend this dealership to anyone. I am planning on contacting them next week to ask for a refund for the warranty but I'm sure that they will not give it to me. Once the paperwork is signed, it's pretty much a done deal. My advice is to stay away from this place. One more thing, I told them that I would only purchase the car if they put new tires on it because the ones that were on it were almost bald. They put new tires on it but added the cost into the purchase price of the car. There is no way the tires on it would have passed Virginia inspection which is the state that I live in. I'm almost positive that they put the wrong size tires on the car because the speedometer is off by about 10 mph. I'm taking it to the BMW dealership next week and I'm going to find out for sure. If they put the wrong size tires on it, I am going to ask them to replace the tires with the factory recommended size tires as they should have done to start with. I find it hard to believe that a four year old car is already having problems with the speedometer (which I'm sure is not covered by the warranty either) so I'm fairly sure that they put the wrong size tires on it. More

I could not have asked for a better experience!! I will and have told everyone how well I was treated and how Mr Hughes not only sold me a car but taught me what good customer service is. He was so friendl and have told everyone how well I was treated and how Mr Hughes not only sold me a car but taught me what good customer service is. He was so friendly and educational when it came to the car and was able to answer any question I had. He was able to help me find the car that fits my families needs. I wish every time I bought a car I could have had this same experience. Thank you Kernersville Crysler Dodge Jeep!!!! & Thank you so much Mr. Leon Hughes for a First Class experience!!! You are a true blessing!!!! More

Came to look at a car we saw online. Arrived at the dealership, parked in customer parking, and while we were exiting our car, our sales person was already greeting us. We started talking about what ca dealership, parked in customer parking, and while we were exiting our car, our sales person was already greeting us. We started talking about what car we were interested in, we came inside the dealership and sat down at the desk. Our salesperson went to get the vehicle while we waited. We were sitting their for about 20-25 minutes and almost left because it was taking so long. Turns out the car was in the detailing line and was in the car wash. After Thomas explained, we were ok with it. We were allowed to test drive the car, without the salesperson, which I prefer when taking a test drive. We took the car out and drove it, and we liked the car and decided on the purchase. We already had financing in place, which really cut down on paperwork and time. After we agreed to everything we were told they were going to put gas in it ( 3/4 tank, not a fill up ) and detail and we would have a wait. We waited about an hour before we saw the finance guy, which was way too long of a wait, but it was a Saturday and they were busy. In and out in 20 mins of the finance office, then we had to wait about another 20 mins to take delivery. Car could have been detailed better, didn't look like the inside had even been touched. Thomas was a very friendly and great salesperson. This dealership needs more employees and desks and shorter wait times. Other than the wait times, our overall experience was very good. More

Cam to dealership looking for truck I saw on Autotrader. Leon explained that there was a concern with that truck, and could he show us something else. He asked what we were looking for, and was able to pic Leon explained that there was a concern with that truck, and could he show us something else. He asked what we were looking for, and was able to pick out 2 that he thought would meet our needs. He stayed well pass closing time. More

Mr. Hughes was a pleasure to work with. He was so energized and siked about his job we could really tell he enjoys his work. From the time we came in until the time we left he was absolutely amazing. energized and siked about his job we could really tell he enjoys his work. From the time we came in until the time we left he was absolutely amazing. The part is he and his co workers had us in and out we weren't there for hours. We could have went to any dealership but because Mr. Hughes customer service was so great we chose to stay there and for that i will recommend anyone to go there. Thanks Mr Hughes!!!!!! More

Our overall experience was very good, but We feel it could have been even better as far as customer service goes. Our Salesman- Leon Hughes was wonderful! very friendly and helpful. He took the ti could have been even better as far as customer service goes. Our Salesman- Leon Hughes was wonderful! very friendly and helpful. He took the time to talk football with our 12yr son while we waited to get in the finance office to sign our papers. -it took almost two hours waiting on the finance manager to see us. -The vehicle wasn't cleaned/detailed when we arrived on the lot. -when we went to test drive it, Leon had to go fill it up with gas because it was literally empty. I hate to be this picky, but since the deal was already consumated-with the agreed upon price, Melinda Patino knew the exact day and time we were arriving from TN (3 hr ride), and a check in hand--we thought the customer service should have been a little better and faster. I understand it's a big dealership and they are very busy, but that's no excuse. I do want to thank Leon for being such a big help in going over the Jeep's top with us and showing us how it worked. My wife and I highly recommend Leon Hughes to anyone we know!! thanks, Bob and Angel Hefty More

I was not too serious when I went to the dealership even though I knew I wanted to buy a Jeep. Leon spotted me in a sea of busy people and offered his assistance to me. His courtesy and professionalism co though I knew I wanted to buy a Jeep. Leon spotted me in a sea of busy people and offered his assistance to me. His courtesy and professionalism continued throughout the entire process. I ended up buying a great Jeep partly because Leon was a pleasure to work with, and because I really liked the Jeep. I would recommend Kernersville Dodge to anyone, especially recommend Leon as thier sales agent. Thanks Leon.!! Scott Grossman More

Leon hughes its a great sales man not only that but an overall great person, he helped my Lil family find a truck that's absolutely perfect.thank you overall great person, he helped my Lil family find a truck that's absolutely perfect.thank you More

Leon was very friendly and professional. He is the best car salesman that I have ever worked with. He is a true asset to the business. car salesman that I have ever worked with. He is a true asset to the business. More

My husband and I have dealt with Leon Hughes a couple of times before. We just love Leon!!! He is the main reason that we keep coming back. Leon has the best personality and has treated us like we are famil times before. We just love Leon!!! He is the main reason that we keep coming back. Leon has the best personality and has treated us like we are family! We couldn't ask for better service!! Leon is a star in our eyes! We can't say enough great things about him. We have recommended Leon and Kenersville Dodge to everybody we know. We also have had great dealings with the service department. LoriAnn Lawson has been wonderful to us too, with what ever we may need. We love LoriAnn too. She has also treated us like family! Both Leon and LoriAnn are the best!!! Thank you guys for everything that you have done for TJ and I!!!! :-) More