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Kentson Car Company

American Fork, UT

4.9
911 Reviews
*WE SHIP ANYWHERE IN THE NATION WWW.KENTSONCARCOMPANY.COM *Voted BEST INDEPENDENT DEALER IN UTAH 10 Years in a Row - Best Of State Winner 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022 by BestOfState.org *Voted BEST INDEPENDENT DEALER by Best of Salt Lake City 2021 *Voted TOP DEALER by Cargurus 3 Years in a row (2020-2022) *12x Time Winner of UTAH’S DEALER OF THE YEAR by DealerRater.com (2011-2022) *NATIONAL DEALER OF THE YEAR as voted by DealerRater.com
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642 South 500 East

American Fork, UT

84003

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Showing 912 reviews

July 19, 2019

Poor experience I have not been satisfied with buying my car from this company. I had to pay to a car transferred from one of their lots to the other. Paperwork was More

by robynaw23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kentson Team
Sep 07, 2019 -

Kentson Car Company responded

Thank you for Purchasing with Kentson. We never like to hear that our customers are not satisfied with Kentson. From the beginning it’s always been about providing the highest quality inventory with the best price and process in the industry. We care about each of our customers and we always want to correct our errors and improve the customer experience. We do require a deposit to transfer vehicles between buildings, but this is refunded when you purchase the vehicle. When you transfer vehicles between our locations you will have to work with different sales people since they only work at a specific location. Did you ever contact us regarding the brakes ,rim covers, gas, or Paperwork ? These are all items that we can help with. The vehicle you purchased had NEW rims and tires so we could have got that resolved no problem. Same with paperwork if you haven’t already received it. We would love to help you get these items taken care of and let you know we truly care about our customers and the experience they have. Please reach out and let us know what we can do to help fix our errors and make it right for you. We appreciate your business, let us know how we can help.

July 17, 2019

.... I liked the no pressure sales but they have no water or drinks for you while you wait, oh sorry a drinking fountain. They would not budge or work with More

by No thank you
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chance, John, Kentson Team
Sep 07, 2019 -

Kentson Car Company responded

Thank you for your input and opinion on how we can improve.. We typically do not discount because we price our vehicles to be the lowest price online in the state. We try to avoid pretty much anything you will find at a traditional franchise dealership. It sounds like you may prefer the traditional franchise buying process. We have found that our customers don’t like to take hours with lots of negotiating and wasted time even if they get the free pop corn and soft drinks. Over the last 20 years we have found that our customers do not like that process and they would rather Shop at Kentson. It can take as little as 15 minutes to buy the lowest priced vehicle, with highest quality around and from the highest rated dealer in the state. We will will make sure our fridge is stocked next time you come by and you can have a water bottle on us. Again thanks for your input. Hope we can help you in the future.

July 17, 2019

Smooth experience Found what I was looking for here.... great service with quality sales people. Saved on buying used as compared to new... they seemed to be very thoug More

by Satisfied in Utah County
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chance Graff, Kentson Team
July 13, 2019

Kentson is the best! We worked with chance graff and had a great experience. He is an honest guy and really helped us find the best car for the best price. I will always More

by Cami staheli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chance, Kentson Team
July 13, 2019

Awesome!!! Amazing services. They let me take my time deciding on the car we want without pressure. The salesman was knowledgeable and very helpful. He also help More

by Jed Beck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kentson Team
July 11, 2019

Different kind of dealership My second time and just as great as my first! All around great experience. Highly recommend and will be back again for the next vehicle. More

by CyborgRun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase, Kentson Team
July 11, 2019

Very helpful despite patience tested I had to wait a bit to get the car and some issues with hearing from the bank but they’re so helpful and amazing! More

by Jjhuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kentson Team
July 09, 2019

Great service! Great service, great deal, great personal, we were so happy. We found truck we wanted, good price and good quality, highly recommend, next time we w More

by Taya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kentson Team
July 09, 2019

It was very easy and streamlined I had an extremely easy experience purchasing the car and the crew was very willing to help. It was my first time purchasing a car and it was much eas More

by dcfromla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kentson Team
July 08, 2019

2019 4Runner I reached out to Jon Gelwix about a specific 4Runner as we were very interested in it, he held it for us and walked us through the process and we drov More

by moto101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Gelwix, Kentson Team
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