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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
1,871 Reviews

1,871 Reviews of Kenny Ross Subaru - Service Center

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November 25, 2021

Quick service and snacks along with an explanation of the charges for oil change, rotation and inspection. More

by LRRY531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no sales dept. contacts needed
Nov 26, 2021 -

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 24, 2021

The price is too high. Synthetic oil change and tire rotation was over $120. I like the Express Service for its convenience, but the price is pushing me away. My next oil change will be elsewhere. Th More

by CDAB57329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Kenny Ross Subaru responded

Thank you for providing us with your feedback. We certainly understand wanting to save money but we think that your vehicle's maintenance and service are too important to cut corners on. At Kenny Ross Subaru, you'll receive the expertise of our Factory Trained Teams, who have been trained by the most advanced Subaru technical instructors. They are equipped with Specialized Tools to help ensure accurate diagnosis and repair and use Genuine Subaru Parts for trusted performance. Every service also comes with a free Multi-Point Inspection to help keep your vehicle's safety and quality in check. Feel free to navigate our website where we have outlined pricing on our services and other centers in the area. We also have a section where we list our service specials to help offset the cost of our services. If you need anything, we are here to work with you so feel free to speak with us on-site or over the phone. Have a happy holiday!

November 23, 2021

The parts department ALWAYS provides excellent customer service. They are very helpful and polite. They care about your experience at the dealership!! More

by KLF29GAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Pomocki
Nov 23, 2021 -

Kenny Ross Subaru responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 19, 2021

Every employee was very courteous. Service was quick and reliable. Great to have a clean car returned to you. More

by JILLKITCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 19, 2021

Agent was very polite . When he wasn’t sure of date for prior tire purchase, he went back to the computer to give me accurate information. More

by MURRYMETZGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of names
Nov 19, 2021 -

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 18, 2021

The service front desk is excellent and the car was fixed in time. The waiting area is very comfortable. More

by TW.TSAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Matt, Mike, and Sabrina
Nov 18, 2021 -

Kenny Ross Subaru responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 18, 2021

My inspection was completed rapidly and my car was washed. Staff were respectful and efficient. Serena reviewed my inspection and informed me that I would need tires in the Spring. We need more women More

by PB.INFO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Newton Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 18, 2021

Prompt, complete service. Friendly employees. Detailed description of work done. Waiting area neat and clean. More

by HCHARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 18, 2021

Efficient, professional staff. Waiting room area is comfortable I don’t have anything else to add More

by BATAVIAGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry can’t remember his name
Nov 18, 2021 -

Kenny Ross Subaru responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 18, 2021

I enjoy doing business there because every person from being to end is always so kind. Service is always done quickly too. More

by LARAYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't recall the young ladies name.
Nov 18, 2021 -

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

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