Kenny Ross Subaru - Service Center

Service Dept. Damaged my car while doing inspection and didn't tell me. Service manager greeted me when u cane to pick it up which I thought was odd. She stood at Damaged my car while doing inspection and didn't tell me. Service manager greeted me when u cane to pick it up which I thought was odd. She stood at my driver door with the door open and stated I'm the Service manager, is everything to your satisfaction? Meanwhile the door they damaged was opened so I could get in. After returning home a few days later I discovered the curled the bottom edge of my driver door. Yellow specks if paint on the area that is damaged. Which appears that they opened my car door and rammed into the lift arm while on the lift. The damage is noticeable from looking at the door on the outside. They never bothered to tell me they did this to my vehicle. My son is a mechanic and stared the technician would have knkwn he did this. To boot, this was an inspection appointment. They didn't bother to tell me that my wiper blades were bad. A few days after inspection it was raining hard and when I put my wipers on, I discovered that the blades are coming off. Plus the last two times i was there, they told me the washed the car. Well not a drop of water on the car and still had the same dirt and bird poop all over it, so i would say, they did not wash the car. I discovered all this after the inspection so I'm sure it's my word against theirs. I will NOT go back Kenny Ross Subaru! I mean accidents happen, you speak up and admit to the accident. Not just brush it under the rug like nothing happened and not say a word. More

Another great job! Bryan Hastings was the service rep and I was in and out. The work was completed to my satisfaction and the concerns I had were checked out. Appreciat Bryan Hastings was the service rep and I was in and out. The work was completed to my satisfaction and the concerns I had were checked out. Appreciate the way he treats customers. More

I couldn't be more pleased with the service I've received...I was in and out and everyone was super....Wouldn't go any where else..... received...I was in and out and everyone was super....Wouldn't go any where else..... More

Everything was right on time, very efficient, good work by everyone involved. Washed car nice job. by everyone involved. Washed car nice job. More

Prompt service. Kept updated on status, explained cars needs and options. Rep was kind and easy to work with. Kept updated on status, explained cars needs and options. Rep was kind and easy to work with. More

Was very satisfied with the service and with Tom Harrison the technician that worked on the car. the technician that worked on the car. More

Very quick and easy to get in and out. Excellent people to talk to about what you want to have done. Excellent people to talk to about what you want to have done. More

Service was provided promptly and professionally. A courtesy car was provided since tires were not in stock. The service reps were friendly and helpful. A courtesy car was provided since tires were not in stock. The service reps were friendly and helpful. More

Friendly and welcoming Service was prompt and efficient Comfortable waiting area with snacks and coffee Comfortable waiting area with snacks and coffee More

Steve is great to work with. Always very patient, helpful and explains everything to me. Always very patient, helpful and explains everything to me. More