Kenny Ross Subaru

Always gives me service when I came in "out of the blue" -- not scheduled. Friendly and Professional -- not scheduled. Friendly and Professional More

All services way over priced . Need to lower prices if you want us ever to come back. Need to lower prices if you want us ever to come back. More

I was pleased with the quality of service and the interactions with the service team. My only issue is that my car was placed back in the drop off area at 9:40 but I was not checked out until 10:30. interactions with the service team. My only issue is that my car was placed back in the drop off area at 9:40 but I was not checked out until 10:30. I think your staff was overwhelmed More

Always prompt excellent service. Steve and his technicians are outstanding and deserve an award from Subaru Steve and his technicians are outstanding and deserve an award from Subaru More

Newton is a definite closer. He is there for his customers before during and after the sale. I see him owning his own dealership some day. Intelligent courteous and a terrific pe He is there for his customers before during and after the sale. I see him owning his own dealership some day. Intelligent courteous and a terrific personality. I highly recommend him his knowledge of cars is above any other in the business More

All good no problems , explained well Too many words, I’m a person of few words I’m a person of few words More

Called, made appointment for state inspection and to have the AC checked. AC fixed itself on way to appointment. Arrived and was taken in and scheduled promptly. Got inspection and oil change. Went home. Ev the AC checked. AC fixed itself on way to appointment. Arrived and was taken in and scheduled promptly. Got inspection and oil change. Went home. Everyone was pleasant and helpful. Service was prompt and as expected. What else is there to say? I don't remember who waited on me but I will give them a 5*. I checked Mike because the survey wouldn't let me out until I checked someone. More

The free loaner program was deleted without prior notice. I could have taken my car to a NTB or local garage. This will impact my decision on where to have future service. I could have taken my car to a NTB or local garage. This will impact my decision on where to have future service. More

While Kenny Ross has very pleasant Service Managers, their actual service needs major improvement. I waited 8 months for a part that they told me I would receive in 3-6 months with no update. When I cal their actual service needs major improvement. I waited 8 months for a part that they told me I would receive in 3-6 months with no update. When I called in, the part had miraculously been shipped that day. While I was waiting for the part, they put a temporary fix on my car that they didn’t even understand the effects of. In my next visit, they charged me $100 to “fix” said effect THAT THEY CAUSED. I caught them and they refunded me with no questions - the only reason for the 3 Stars over a 2 Stars, but it caused me another trip in and a brand new battery. Then when I finally took my car in for the part, they had to call me to ask why my car was dropped off since my normal service manager was out on vacation. So, their internal communication and paper trail also needs improvement. My car is hopefully fixed, but I I will hesitate taking it back to Kenny Ross in the future. More

Been getting service done here for years. Dealers are more expensive, but they do an excellent job. Subarus last. Dealers are more expensive, but they do an excellent job. Subarus last. More