Kenny Ross Subaru

Waste of time, zero customer focus I had a terrible experience with this dealership. As an existing sales and service client, I was attempting to purchase a new replacement vehicle for I had a terrible experience with this dealership. As an existing sales and service client, I was attempting to purchase a new replacement vehicle for my 2015 model. I asked about pricing through the internet chat and was told that I couldn't have leather interiors in a new CrossTrek, which was crap because my current model and the Subaru website both had that. The internet person fought back and forth with me, only finally conceding when I shared screenshots from the Subaru website. I scheduled an appt to have my trade appraised and, when I drove the 40 minutes to the dealership, was stood up by the sales person. I waited 2 hours and left. I was clear about the interior and exterior colors that I wanted, repeating myself in multiple texts and conversations....the sales rep ordered wrong interior color and I had to wait another week to get the right one in. Calls were not returned...bad information was given...and then, I was promised a price point that, when I drove the 40 minutes to finally pick up my car, after more than 5 weeks of back and forth, wasn't honored. I walked out, telling Kenny Ross Sales leads that they were losing both a sales and service customer, went to Sendell Subaru and bought the car I wanted within 2 hours. I learned that the Kenny Ross team doesn't work on commission...and it shows. They didn't care if I bought a car or was happy with their service. Lost me for life. More

Convenient and thorough I called to schedule appointment for a routine oil change yesterday, I got in the next day and I was able to pick my appointment time, I arrived for m I called to schedule appointment for a routine oil change yesterday, I got in the next day and I was able to pick my appointment time, I arrived for my appointment and recognized that in 2 wks. my State Inspection would be due in October, I asked the service guy if I was able to do the Inspection also today other than coming back and he said yes, no problem-AWESOME.... he saved me a trip! More

The absolute best!! My experience as seamless and so so easy. Ron, my salesperson was the best ever. So very honest a straight forward. Trust him completely. I am very My experience as seamless and so so easy. Ron, my salesperson was the best ever. So very honest a straight forward. Trust him completely. I am very happy. Extremely with my experience today More

Very fine service Needed an an oil change and checkup, scheduled it today, for today, online, got there for the 100 pm appt, was done before 2 pm, price was right. Ev Needed an an oil change and checkup, scheduled it today, for today, online, got there for the 100 pm appt, was done before 2 pm, price was right. Everyone was friendly, the waiting area is great, could not have been a better experience. More

Fast, no hassle, deal My experience was a pleasant one at Kenny Ross,Subaru. Our dealer was fast ,efficient , professional and very kind. My over all experience was a good My experience was a pleasant one at Kenny Ross,Subaru. Our dealer was fast ,efficient , professional and very kind. My over all experience was a good one, however, I was not pleased with the detail or cleaning of the used vehicle we purchased. More

An excellant experience. Everyone was helpful, attentive and responsive to our questions. We were treated like we were their only customer. Rob Piovesan was a great salespers Everyone was helpful, attentive and responsive to our questions. We were treated like we were their only customer. Rob Piovesan was a great salesperson. Don't care for the long wait time, but that's with most dealerships. More

Recall service The staff is friendly knowledgeable and as accommodating as possible. They identify problems and recommend The repair. They also suggest preventive ca The staff is friendly knowledgeable and as accommodating as possible. They identify problems and recommend The repair. They also suggest preventive care to extend the life of a car. They are not pushy they explain their diagnosis and the cost of service then you decide if you want to proceed. If you have to wait a long time for the service to be completed the customer lounge is very upscale.....a definite plus. More

Bought used car We were only there a total of 2 hours. Our price range was met right away, no back and forth nonsense like I have experienced in the past at other dea We were only there a total of 2 hours. Our price range was met right away, no back and forth nonsense like I have experienced in the past at other dealers. More

Great dealership Great experience got me in and out took care of everything I needed friendly staff great waiting area felt really at home dealership need clean Great experience got me in and out took care of everything I needed friendly staff great waiting area felt really at home dealership need clean More