Kenny Ross Subaru

Having had issues with our Outback not starting, the service department was committed to resolving the problem. Hopefully 🤞🙏, the replaced module corrected this issue. service department was committed to resolving the problem. Hopefully 🤞🙏, the replaced module corrected this issue. More

Had an issue no appointment and little time they took care of my tire very quickly care of my tire very quickly More

The best ever! Rating 10 plus I would definitely give all people a 10 plus Rating 10 plus I would definitely give all people a 10 plus More

Great service and customer service couldn't be happier with a dealership. Free drinks and snacks in the waiting area is great. with a dealership. Free drinks and snacks in the waiting area is great. More

the dealer has a nice atmosphere, professional and efficient employees. this is my first experience with Subaru and very pleased with the dealer and vehicle so far! efficient employees. this is my first experience with Subaru and very pleased with the dealer and vehicle so far! More

Service was good but the courtesy car wash missed the back of the car totally, my only complaint back of the car totally, my only complaint More

We have always been very pleased with the dealership. This purchase was our third Subaru and our 2nd Outback. Logan (salesperson) was very kind and we appreciated his service. We only talked about a 2 This purchase was our third Subaru and our 2nd Outback. Logan (salesperson) was very kind and we appreciated his service. We only talked about a 2024 Outback and the he showed us a Green (2023) Outback, told us it was a 2024 and reviewed all the features of the 2024. On our 2nd visit, he showed us a silver Outback (2024). We asked the difference...He said is was only the color. We asked why cheaper and he responded that the dealership had it longer and was anxious to move it. As we were ready to close the deal on the green Outback, I discovered from the tag on the key that it was a 2023. The mileage was different than Logan told us previously. There was also another cellphone also registered in the car. He become somewhat flustered when I started asking questions. There were a few other things said that caused me to lose trust in him and I said I had to think about it. It appeared to me that it was a bait and switch situation. The more he talked the more upsetting it was.... We left the dealership. Within minutes of us leaving, Jeff, sales manager, called to ask about our concerns and said he wanted to work with us. He made a second call before we got to our home (about 25 minutes from the dealership.) In hindsight, Logan was anxious to sell us a vehicle and made some 'rookie' mistakes. Because of Jeff's kindness, we returned to the dealership and purchases the 2024 Outback. Also of note, we visited another Subaru dealership that is about 3 miles from our house. However, we chose to deal with Kenny Ross Subaru because of our many previous positive experiences. More

Service was terrible. After 3 hours my car was worse than when I took it. Map still didn't work, plus check engine light was on. I was told it was good as new. Then assist After 3 hours my car was worse than when I took it. Map still didn't work, plus check engine light was on. I was told it was good as new. Then assistant manager told me that I should have asked for a manager that night, because his guys wouldn't lie to anyone. I just wanted to go home. Will not deal with them ever again. More

Advisor explained everything before and after the appointment. Car was taken in right away and work was completed quickly. Waiting room was clean. appointment. Car was taken in right away and work was completed quickly. Waiting room was clean. More

The BEST service-always! Everyone is friendly and helpful. I take all of my vehicles here Everyone is friendly and helpful. I take all of my vehicles here More