Kenny Ross Mazda

My customer representative made certain I was kept well informed about the type, cost of services> He was friendly , knowledgeable and helpful Jim Jacobelli informed about the type, cost of services> He was friendly , knowledgeable and helpful Jim Jacobelli More

I conveniently utilized the online scheduler an appointment. It gave choices to wait for vehicle, drop off or get a loaner. I chose loaner car. I had an issue with my tire pressure light being on, appointment. It gave choices to wait for vehicle, drop off or get a loaner. I chose loaner car. I had an issue with my tire pressure light being on, I also heard grinding on my breaks so I knew I needed pads and rotors changed, oil change, wiper blades replaced and my vehicle had a recall. Well, when I got there, I was informed of no loaner vehicles available. So why wasn’t I contacted ahead of time? Apologetically nothing could be done. I had to wait for my vehicle. And in over two and a half hours, only ONE thing was done! An oil change. They couldn’t address anything else as I needed to take to a Ford dealership on everything else and they thought they fixed the tire pressure.. I got in my car and the tire pressure sensor glared at me. I pulled out rather upset. More

Excellent customer service service Clean and comfortable waiting room room Clean restroom Good snacks Great communication comfortable waiting room room Clean restroom Good snacks Great communication More

The dealership has provided me with excellent service on my Mazda CX90. The attendants are courteous and listen in order to correct the problem. my Mazda CX90. The attendants are courteous and listen in order to correct the problem. More

The staff was professional and service performed was excellent. Everything was explained clearly and wait time was reasonable. excellent. Everything was explained clearly and wait time was reasonable. More

Awesome experience! ! Joe and staff were transparent, honest and upfront throughout the entire process. Couldn’t recommend them enough! ! Joe and staff were transparent, honest and upfront throughout the entire process. Couldn’t recommend them enough! More

I've never had any service done at a dealership before, so this was certainly a much nicer experience than anything I've known previously. I was greeted warmly and quickly and shown to a very comfortable w so this was certainly a much nicer experience than anything I've known previously. I was greeted warmly and quickly and shown to a very comfortable waiting area where I was greeted by all of the people I worked with when I purchased the car. That was a really nice touch - every single one of them remembered me by name and made a point of checking in. My car was done in a reasonable amount of time and I left feeling confident that I was in really good hands. More

Great Service ! The staff were friendly and made sure that I understood the video diagnostic . The staff were friendly and made sure that I understood the video diagnostic . More

Great service! Took very good care of my car needs and kept me informed of the process Took very good care of my car needs and kept me informed of the process More

I bought tires from your Ford dealership and they took my car there for balance and alignment. car there for balance and alignment. More