Kenny Ross Mazda

Very nice buying experience Picking up a car for a granddaughter and they couldn't have been more helpful. Choose a Mazda3 and it is a great car - much more technology than I re Picking up a car for a granddaughter and they couldn't have been more helpful. Choose a Mazda3 and it is a great car - much more technology than I remember, but stuff she seemed to know and need. . Samantha M., our sales associate, was wonderful, even during the time there was a slight back-up in financing - they graciously increased some of the service on the car at no cost. I would recommend Samantha to anyone. More

Purchased new car After going to the auto show , I wanted to inquire on a cx5. Went to Kenny Ross Mazda and Rudie Policz was very helpful, not pushy, and patient wi After going to the auto show , I wanted to inquire on a cx5. Went to Kenny Ross Mazda and Rudie Policz was very helpful, not pushy, and patient with all the questions I had ..... I wanted to trade in my 2011 mazda3 and didn't get the trade in value I had set in mind, so I originally turned down the offer on the new vehicle . After reviewing my information, Rudie called back and gave me a new offer and was able to get my payments to where I was comfortable paying.... The service was excellent from beginning to end... I was treated with empathy, And appreciated it!... Thank you again! More

Easy, Friendly, Precise and Thorough I chose Kenny Ross Mazda because of the location and the fact that I have been a Kenny Ross customer for 17 years. I have purchased 4 other vehicles f I chose Kenny Ross Mazda because of the location and the fact that I have been a Kenny Ross customer for 17 years. I have purchased 4 other vehicles from Kenny Ross over the years. This is my first Mazda. I was very impressed with Rudie's attention to detail and knowledge of the vehicle we chose. We test drove about 5 other vehicles, but came back for this Mazda. I appreciated the communication between Rudie and myself via phone and texting. Keep up the good work! Customer service is KEY! More

Lindsay's Review I chose to use Kenny Ross Mazda, over other dealers that were closer to me, due to the friendliness of staff, ease of purchase, and competitive prices I chose to use Kenny Ross Mazda, over other dealers that were closer to me, due to the friendliness of staff, ease of purchase, and competitive prices. Ryan Halterman was fair and attentive, helping me with every request concerning prices, payments, and discounts. I would definitely recommend this dealership to my friends and family, and would also personally recommend Ryan. More

Excellent Customer Service Samantha Mutich and her Manager...... Dave, worked with us to upgrade mid lease from a M3 to a CX5. They were outstanding! They did everything possib Samantha Mutich and her Manager...... Dave, worked with us to upgrade mid lease from a M3 to a CX5. They were outstanding! They did everything possible to make the transaction happen. A competitive dealership that we had a long standing relationship with made no effort to understand the circumstances and assist us. Don't waste your time with other dealerships. Do your research as we did and then go to see Samantha & Dave at Kenny Ross Mazda. More

Friendly, easy going, and fair! I had a great overall experience with the process of purchasing my Mazda 3. After extensive research, I was able to get the best price and the best fi I had a great overall experience with the process of purchasing my Mazda 3. After extensive research, I was able to get the best price and the best financing from Kenny Ross Mazda! Joe was awesome! Very personable, reasonable, and willing to answer all of my questions! More

CX5 End of Lease Return Returned my CX5 to Kenny Ross even though it was acquired from another dealer. Samantha Mutich handled the return transaction. Very professional, c Returned my CX5 to Kenny Ross even though it was acquired from another dealer. Samantha Mutich handled the return transaction. Very professional, courteous and friendly. Everyone we encountered that day, Samantha, the GM, other employees could not have been more accommodating. My wife left a notebook in the vehicle that was discovered after we departed the dealership. Samantha called to return the notebook to our residence. Very positive experience. Highly recommend Kenny Ross Mazda and Samantha Mutich More

Happy...But Not Excited Samantha took my internet request and did her best to find the car I wanted to buy. She was very pleasant, courteous and generally knew a lot about t Samantha took my internet request and did her best to find the car I wanted to buy. She was very pleasant, courteous and generally knew a lot about the CX-5 I purchased. I settled on a black vehicle even though I wanted the dark gray vehicle. The dark gray vehicle wasn't available in a 250 mile radius so I settled on the black Grand Touring CX-5. I thought it was a fair deal and the days of me haggling over a few hundred dollars to save a buck are over...just too old for that and my time is more important. The price haggling went away about the same time I realized that all car dealers are about the same and are in it to make a dollar. Why not, they wouldn't be there otherwise. And, also about the same time I was done giving stupendous reviews just because the dealership told me that is how they got good incentives from corporate. All in all I was happy, but not happy enough "to give all 5 stars" as most dealerships ask you to do, and in fairness to Samantha and Kenny Ross neither asked me to do so. I am thankful for that. Samantha was knowledgeable when she went over the general operation and features of the car but lacked knowing some details. She told me the the averages on the car (fuel consumption, mph, etc.) could not be reset at each fuel fill up. When I got the new car home I read the manual and to Mazda's credit it was easy to find in the owner's manual. I knew it could be done, it was a worthless feature if you couldn't reset the values. About the same time I realized the mudflaps I asked for (worked into my deal) were not on the vehicle and that Mazda does not figure the rear cargo area weather mat into the price of the all-weather mats that I paid for and were listed on the sticker. Go figure. I got them with my CRV in 2011, but I guess Mazda figures it differently. They wanted an additional $75 for the cargo area mat and wouldn't reduce the price. I guess I will have to buy an after-market product online. Today I went back to get the mudflaps installed, not a huge deal. I will say that when I went to get the mudflaps installed I felt like I went back about 30 years in time...what an antiquated and dungeony service department. Aunt Penny must have built it...;) As far as Mazda goes I wasn't surprised when I couldn't get certain options without purchasing options I didn't need and vice versa. Like all Japanese car manufacturer's this is a way they can reduce production costs. I understand it to a point but it is a confusing and time consuming process when shopping for the vehicle. In my case I didn't want the new trendy 19" wheels because I knew they would be expensive to replace and quite frankly I don't like the new look, but I did want a climate control cooling/heating system. Guess what, not possible. I bit the bullet and bought the big tires and I was able to determine afterwards that decision will cost me about an additional $160 a year in tire costs (19" tires about $180/tire, 17" tires about $135-140/tire). My teenage son loves them. I'm just too old. To summarize it a few words. Happy, friendly, like all the rest. More

Good car buying experience No pressure, nice people, fair prices, limited quantity certified used cars available. Samantha Mutich took good care of us, was respectful of time co No pressure, nice people, fair prices, limited quantity certified used cars available. Samantha Mutich took good care of us, was respectful of time constraints, and was knowledgeable about the vehicles. More

Excellent 10 Star Treatment!! Samantha Mutich listened to our auto requirements, She stayed in touch but was not over bearing, searched and advocated for the vehicle we wanted. The Samantha Mutich listened to our auto requirements, She stayed in touch but was not over bearing, searched and advocated for the vehicle we wanted. The sale process was done in a breeze as she was so well prepared and had our vehicle ready, paper work all in order and was so friendly & accommodating. We definitely rate the dealership and Ask For Samantha! We are thrilled with our new auto and pleased with the whole process from the time we walked in the door till we drove off the lot with our car!!!! More