Kenny Ross Mazda

Enjoyable experience then bad twist. We went to test-drive a Mazda CX-3. During the test drive, Rudie asked lots about what we wanted from the car and quickly realised that a Mazda 3 woul We went to test-drive a Mazda CX-3. During the test drive, Rudie asked lots about what we wanted from the car and quickly realised that a Mazda 3 would suit us better. He immediately took us out in another car and he was right - it was just what we wanted. He was happy to quote prices for various trim and finance options and gave written quotations for us to think about. We were very impressed by his empathetic salesmanship, and he was determined to get us a good price. He also made helpful comments on the competing cars we were considering, and even admitted that the competition scored highly in some areas. Rudie was knowledgeable, reliable and straightforward to deal with. We came away thinking we'd give him six stars if we could. The only real negative was the hard sell on the paint protection and extended warranty packages after we had agreed the sale. We just wanted to complete the paperwork and drive home in our new car. Oh, and they hadn't told us what paperwork we needed so we had to overnight a document. Then the problem. I went out to the car the next morning and the key symbol on the dash was red with a line through it. I looked it up in the book. Flat battery it said. I looked further and realised it was different to the other key. I phoned and explained (no, it's not a flat battery, it's a different key). I sent him a picture of the two different keys. One is the wrong key, he said. They tried to find the right one and eventually texted my husband (not me) that we'd have to take the car in to have a new key, even though the key had a tag with a number for a replacement. He was unclear why. So now I have a journey of an hour each way plus a half hour wait. Rudie told us three times that this has only happened twice which begs the question why they didn't put in some failsafe system after the first time. Knowing everyone else has a satisfactory experience doesn't help. More

Impressed with Kenny Ross Mazda David and Ron were outstanding! David in particular impressed us with his depth of knowledge, level of customer support, and enthusiasm. My first Mazd David and Ron were outstanding! David in particular impressed us with his depth of knowledge, level of customer support, and enthusiasm. My first Mazda, and I'll certainly be returning for my next one. More

Convenient Overall great experience. Joe worked with me to get a great deal. By the time I got to the dealer everything was worked out. Very friendly and helpful Overall great experience. Joe worked with me to get a great deal. By the time I got to the dealer everything was worked out. Very friendly and helpful! More

Customer service, knowledgeable, patient, easy going They made me feel comfortable & confident in what I wanted to buy b/c they were honest, easy going, and looked out for what was best for me. Very atte They made me feel comfortable & confident in what I wanted to buy b/c they were honest, easy going, and looked out for what was best for me. Very attentive to what I wanted/what I was concerned about. Kept me in the loop during the process with calls checking in with me/updating me as well as making sure I was satisfied. More

Great place This is a very easy, fast and friendly experience. The staff were attentive and helpful throughout the entire process.this was a great place to buy a This is a very easy, fast and friendly experience. The staff were attentive and helpful throughout the entire process.this was a great place to buy a car. More

Great Buying Experience The buying experience at North Huntingdon Mazda was outstanding. Our salesperson, Joe Woleslagle, was patient, knowledgeable, and genuinely intereste The buying experience at North Huntingdon Mazda was outstanding. Our salesperson, Joe Woleslagle, was patient, knowledgeable, and genuinely interested in our needs. This was by far our best car buying experience. More

Exceptional Experience My experience at this dealership was pleasurable and easy . They were transparent and thoroughly answered any questions that were asked. It was low pr My experience at this dealership was pleasurable and easy . They were transparent and thoroughly answered any questions that were asked. It was low pressure and it was evident that their customers are more than just statistics. They were patient, listened to the customer's needs, and tried to find the product best for customer at the lowest price. All in all, this is one of the top customer experiences I have had in a very long time, and I highly recommend this dealership. More

NO PRESSURE / GREAT EXPERIENCE CODY MASTEN WAS A VERY KNOWLEDGABLE SALES PERSON AND APPLIED NO SALES PRESSURE A PURE JOY TO DEAL WITH. I WILL TELL MY FRIENDS THAT ARE GOING TO KENN CODY MASTEN WAS A VERY KNOWLEDGABLE SALES PERSON AND APPLIED NO SALES PRESSURE A PURE JOY TO DEAL WITH. I WILL TELL MY FRIENDS THAT ARE GOING TO KENNY ROSS TO ASK FOR CODY. More

Best sales associate ever From the very first contact that I had with rudie policz, it was a polite, professional, non-pressure experience. Rudie went above and beyond to help From the very first contact that I had with rudie policz, it was a polite, professional, non-pressure experience. Rudie went above and beyond to help make my wife's choice of her new car a pleasant experience. Manager Dave Maraney also made us feel very welcome, and offering any information he could to assist us in our choice. So far my wife loves her new Mazda CX-9. I would definitely recommend this dealership and Rudie policz as a sales associate. More

A Wonderful Experience I knew I wanted a Mazda CX-5 because of all the research I did last year. However, I still wasn't convinced and looked into several other dealerships I knew I wanted a Mazda CX-5 because of all the research I did last year. However, I still wasn't convinced and looked into several other dealerships and vehicles. No one compared to Kenny Ross in Irwin. Joe Woleslagle, my salesman, couldn't have been greater. He made buying a new car fun! From the moment I met him, he was professional, personable, and on point with meeting my car needs. Dave had Joe's back and allowed me to land, what I believe, to be the deal of a car buyer's life time. Darrel, in finance, interviewed me and kept the lines of communication open while narrowing down the exact financing I hoped for. Wendy was there for the paperwork and she couldn't have been more thorough or friendlier. Dave, Joe, Darrel, Wendy - I can't say enough good things about the entire gang. I love my CX-5, my dog loves my CX-5 and my neighbor's dog loves my CX-5 - we are all sitting pretty on our way to the dog park. Thank you Kenny Ross - Joe and Dave especially. Hope I don't need another vehicle for a long time; but, surely hope when I do everyone is still there. Thanks for waiting until my Subaru was ready for trade and a fun week! Go Pens! More