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Kenny Ross Ford - Service Center

Adamsburg, PA

4.7
502 Reviews
Call Service Center (724) 973-3793

502 Reviews of Kenny Ross Ford - Service Center

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November 09, 2023

Dick always effective, efficient and a pleasure to deal with. No issues or surprises, which is what one wants from a dealership. More

by TJKUEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick Hanzel
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Nov 09, 2023 -

Kenny Ross Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 09, 2023

it took 3 trips to get what I needed done , every thing I needed got done More

by john5743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rae Ann Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Crumlish
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Nov 09, 2023 -

Kenny Ross Ford responded

Thank you for taking the time to provide us with this feedback.

November 07, 2023

Sales great. Service is terrible!! I purchased a higher end truck and have issues from day 1. Bug deflector they put on doesn't fit properly, hood scoops are w More

by jgood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kuzyck
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Kenny Ross Ford responded

"Jgood" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Nov 07, 2023 -

jgood responded

I've responded with my company name privately as per your request however Greg knows exactly who I am.

Nov 09, 2023 -

jgood responded

UPDATE...On this past Tues Greg reached out to me. As always he was nice but stated he is still working on it. According to Greg Black Widow has been not very cooperative or responsive yet he was continuing to try. As always Greg was very nice yet still a work in progress without a end in sight as of today. If that is the case with Black Widow then buyer beware. Hopefully Greg resolves it all and I will provide updates however this has been going on for over a year now looking back. Truthfully I feel terrible writing a bad review for this service dept and Greg since they are all very nice but it's about results which have not happened in over a year....if Black Widow is this way it'll be the last version I ever purchase and this is a higher end vehicle.

November 06, 2023

GREAT PEOPLE DICK AND BOB ARE GREAT SERVICE ALWAYS EXCELLENT AND THEY TREAT ME GREAT More

by RRUPERTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Kenny Ross Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 02, 2023

The work was good but it took 90 minutes for oil change and tires rotation More

by coachbread
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Kenny Ross Ford responded

"Coachbread" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 01, 2023

Express Service was great, in and out. Very personable front desk. Definitely will use again More

by Kathleen.Palovcak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Kenny Ross Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 01, 2023

I love ford and getting my vehicle worked on at the ford dealer near me. More

by ScreenName
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Kenny Ross Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 28, 2023

Great job, fair price and the little hic-cup with waiting for a part was handled very well. More

by barry.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian at the Quick lane was excellent
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October 28, 2023

Dick Hansel is the best service writer. Al’s ways looks out for us and makes our service appointments seamless. More

by BLW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dick Hansel
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Oct 31, 2023 -

Kenny Ross Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 26, 2023

Quick serve was quick and excellent. In and out within an hour and asked about washing the car but I declined since I was on a tight scheduled More

by franknancy1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not recall
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Oct 26, 2023 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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