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Kenny Ross Ford - Service Center

Adamsburg, PA

4.7
502 Reviews

502 Reviews of Kenny Ross Ford - Service Center

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September 10, 2024

Service Dept. was able to schedule a semi-urgent repair on short notice. They worked with the warranty company to have repair work done. Was kept abreast of prog More

by SDBRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Kenny Ross Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 10, 2024

Fantastic experience with Service staff! Professional and friendly as we stopped in on a busy Saturday. Mark and Greg looked at our F250 truck and gave a quick diagnosis of the problem. We w More

by KARENOGG21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ghrist
Sep 11, 2024 -

Kenny Ross Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 08, 2024

Took care of the issue in a timely manner and explained what work needed to be done. More

by RKBARNES215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in the Collision Center
Sep 11, 2024 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 07, 2024

We have a Mache and the repair was difficult. The repair was done professionally and well. We especially appreciated Megan Martin who kept us informed and was extremely friendly. More

by walterbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Kenny Ross Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 07, 2024

Very good service and staff would highly recommend the staff at kenny ross ford in adamsburg More

by CRSHAW112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 04, 2024

Excellent service - ask for Norman, he will treat you right, keep you informed and go the extra mile to ensure things get done and done right! More

by DTG.JLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Musnug
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Smoody
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norman Cochran
September 04, 2024

I was very pleased with my experience with the body shop. Communication was fantastic, and the results were great. More

by MICH8070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
September 01, 2024

Service department is disorganized. Receive 3 to 5 sales texts, emails and calls per week. I actually did want to purchase another vehicle here and the sales department wouldn't even More

by SADUFFEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with any of the suggestions above.
Sep 01, 2024 -

Kenny Ross Ford responded

I'm Rae Ann Morris, the General Manager here at the Kenny Ross Ford store. I wanted to personally reach out and see how we can work together to resolve any concerns you might have from your recent visit. Your experience matters to us, and I'm here to help! Please don't hesitate to get in touch with me directly at (724) 978-2010. I look forward to hearing from you and finding a solution that works for both of us. Best regards, Rae Ann Morris General Manager

September 01, 2024

Very professional staff with the upmost care for my vehicle. Took care of any concerns that I had. Thanks again to the staff at Kenny Ross Ford! More

by Ford5.0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick Hanzel
September 01, 2024

The experience with Jeff and the body shop was very smooth and without any inconveniences. More

by gsscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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