Kenny Ross Ford

Called about purchasing a new truck. Called not once but twice to buy the Ford Tonka truck spoke with Jay he was a complete jerk and arrogant so much so that two days later we drove to Ke Called not once but twice to buy the Ford Tonka truck spoke with Jay he was a complete jerk and arrogant so much so that two days later we drove to Kentucky and purchased one from a dealership that was very kind. I own a business and would love to know if any of my employees ever treated our customers in such a way and is why I'm taking time out of my day to report this. Also a friend of mine had a same experience at this dealership but was unsure of who he spoke to. More

Kenny Ross ford was great Very great service and the finance manager was very great as we'll they really got me in a great car for the right price Very great service and the finance manager was very great as we'll they really got me in a great car for the right price More

Happy Parents Knowing Ben Scott's reputation we went to Kenny Ross looking for a replacement car for two college sons. In doing my research I looked at two vehicle Knowing Ben Scott's reputation we went to Kenny Ross looking for a replacement car for two college sons. In doing my research I looked at two vehicles the focus and the escape. I am partial to SUV's as I drive one I test drove two types of Escapes. I expressed to Ben that I really needed two Escapes and I had a budget in mind. Needles to say we entered that dealership around 10:30am and left the dealership around 2:40pm with two Ford Escapes. We had to call our son's and gave them only an address to show up. When they arrived they thought that we purchased only one car when in fact we purchased two Ford Escape Limited. Our son's were very happy! The parents were very happy! I have seen the ads in the paper and the commericals on TV and they are true. Great job to the team at Kenny Ross in Adamsburg. Dorothy and Kevin Carter Allison Park, PA More

Craig is a wonderful salesman, not pushy, and very friendly. I had to take my 2 year old daughter with me when I was purchasing my car and the entire staff at Kenny Ross went above my expectations to friendly. I had to take my 2 year old daughter with me when I was purchasing my car and the entire staff at Kenny Ross went above my expectations to make my daughter feel welcomed at the dealership. Craig was very quick to get me the great deal on my vehicle and even though I have had a few minors problem with it, the Kenny Ross team, Craig included, took excellent care of me and got the issues fixed. I would recommend Craig and the entire Kenny Ross team! More

This will be a 2-part review. First - the sales experience. A friend recommended me to Kenny Ross when I was looking to buy a new truck, so I figured I'd check them out. Turns out the price I got o experience. A friend recommended me to Kenny Ross when I was looking to buy a new truck, so I figured I'd check them out. Turns out the price I got on a brand new F150 was amazing. The salesman was slightly pushy and was not very knowledgeable about the functionality of the truck (did not know about differentials, 4x4, the stuff that I care about - I go off road often and wanted to make sure the truck was equipped with the parts I desired). He did know about all the fancy new tech stuff thats in the new Fords, so I will give him that. Other than those two negatives, the overall sales experience was great. Financing was a breeze, I did not get pushed to buy all the fancy insurance items that they try to sell you before closing the deal (I told him up front I didn't want it, and he said okay and that was it). I wanted to take a night to think over the buying of the truck, and instead of leaving it on the lot for anyone else to buy it, the salesman and sales manager decided to bring it in to the showroom and take the window sticker down for a day so I had time to decide without worrying someone else would take it. The salesman even followed me home to get some required information that they needed to file.. this might not be considered professional but I thought it was above and beyond service wise (I live 20 minutes away). Anyways, A+ for overall sales experience. Now to part two - The service experience was HORRIBLE. Today I booked an appointment at 11:30 to get a simple oil change and tire rotation. Something I could have done myself in 20 minutes after work but decided the dealership would be easier and I wouldn't have to deal with the mess. I arrived early, and they took my keys and asked me to wait in the waiting room. I decided to walk around the showroom a little to look at the new cars. I was interested in the new Mustang, and had some questions for a salesman. I asked a man as he walked by, he laughed (like I couldn't afford it) and said he'll get someone. Nobody ever came over. After half an hour of giving them my keys, I went to check on the progress. The truck hadn't been touched yet, and the service rep said he had to apologize they were all on lunch. He said it would be an hour.. I thought okay, I'll come back later today instead of waiting that long for a simple oil change. I was slightly frustrated but I'd get over it. Then another service guy said don't worry about the wait, he'll pull a mechanic in real quick to do the simple service. I felt good when he said that.. so back to the waiting room. 30 minutes later I went to check on progress again. No service reps were at the service desk and no mechanics were in the service area. I was beyond frustrated when I saw my keys hadn't moved from the desk, so I grabbed them, ripped the service tag off, got in my truck and left... Oh and the last part of the day - NOBODY ever called me afterwards. What if the truck had been stolen? Sure, they could have put me not being their and the truck gone together and realized I was mad and left, but still.. After that I will never be back to this Ford dealership for service. And the best part was a few hours later, my friend texted me about where I bought my Ford and if I'd recommend them - wanted to trade in his Wrangler on a new F150. I still haven't responded due to how frustrated I am with today. Maybe the good sales experience will lead me to giving them a thumbs up, but at this point maybe not. More

Doug Poko is THE BEST car salesman we have EVER encountered! Never once have I walked on a lot and didn't feel like I was getting played until we met Doug last night. My review can obviously only A encountered! Never once have I walked on a lot and didn't feel like I was getting played until we met Doug last night. My review can obviously only ADD to the tons of other positive reviews on him, which truly shows what a stand-up salesman he is. I wish there were more stars and more ratings to give. When we need purchase another car, there is NO one else we will go to! Thanks to him our growing family can now ride comfortably. More

As always Kenny Ross and it's employees are first class. Twenty years of relationship and going strong. In addition Ford autos never fail to be first class as well. class. Twenty years of relationship and going strong. In addition Ford autos never fail to be first class as well. More

Doug was extremely helpful. I came in with a trade-in vehicle in bad shape, little money down, and subpar credit. Doug helped me get a good deal on a gently used car with only 30,000 miles in great cond vehicle in bad shape, little money down, and subpar credit. Doug helped me get a good deal on a gently used car with only 30,000 miles in great condition. Additionally, the process moved quickly and I was in and out of the dealership in a pretty short time. More