Kenny Ross Ford

Went Into Kenny Ross Ford and got a used car that had some paint chips and a broken taillight. Salesman and sales manager Rob told me the parts were ordered and they would replace and touch up paint at n some paint chips and a broken taillight. Salesman and sales manager Rob told me the parts were ordered and they would replace and touch up paint at no charge to me. Here I am over a month later and a lot of calls to dealership. No call backs and now feel they are dodging all contact with me. The only good part of the experience was the friendliness of the salesman Donnie. All this dealership is worried about is making the sale and not standing behind their product or word. If you are looking to buy from a dealership that stands behind their product and word. Then I would go some where else. NOT KENNY ROSS!!!! More

Fantastic customer service and explanation from all levels of the operation. Smooth process from test drive, to trade-in, to financing. 5-stars all around! levels of the operation. Smooth process from test drive, to trade-in, to financing. 5-stars all around! More

Extremely Disappointed. They added 2500$ on top of the car price. such as lojack and appearance cost and antitheft protection which is not listed in on the car price. I was They added 2500$ on top of the car price. such as lojack and appearance cost and antitheft protection which is not listed in on the car price. I was deceived by this people. in addition i went to maintenance department to change the front rotor and after 4hrs waiting.they said we changed the rear rotors. They are completely unprofessional people More

I caution about this dealer's deceptive bait-and-switch practice on their list price. I drove an hour to this dealer to take my senior citizen mother to consider a vehicle that was listed as $20464. Howe practice on their list price. I drove an hour to this dealer to take my senior citizen mother to consider a vehicle that was listed as $20464. However, when we expressed interest in purchasing the vehicle, the actual list price before taxes/closing costs was about $2K more than what was listed. The difference was due to the dealer's installation of several features (lojack - basically a microchip for your car, an interior Scotchguard, and exterior paint protection) Those add-ons were mandatory - not an option, they were a known cost that was not listed in the advertised list price. More

It was very quick and very professional Ben the business manager was awesome New exactly what he was doing. Made my day. I want to bring my girlfriend out to buy a vehicle. business manager was awesome New exactly what he was doing. Made my day. I want to bring my girlfriend out to buy a vehicle. More

Sold my 2018 Ford Escape this week with the help of General Mgr. (Rich), Asst. General Mgr. (Rob) and Sales Consultant (Brian). Very pleasant experience, am very pleased with my deal. General Mgr. (Rich), Asst. General Mgr. (Rob) and Sales Consultant (Brian). Very pleasant experience, am very pleased with my deal. More

I felt very welcome at Kenny Ross Ford. Lance and his manager were very helpful with getting a payment I could afford. They were all very nice. CJ was my financial person and he helped a lo Lance and his manager were very helpful with getting a payment I could afford. They were all very nice. CJ was my financial person and he helped a lot too. Thanks everyone! More

Worst car buying experience in my life! 1. The listed price online is NOT the full price. Once you get to the lot, you are told of three additional 'features' that are included that you 1. The listed price online is NOT the full price. Once you get to the lot, you are told of three additional 'features' that are included that you MUST purchase; Appearance Package, ACW Traceable Theft, and LoJack. You can negotiate these mandatory features off the price, but then that is used to pressure you that further reductions can not be done. Unethical practice. 2. I was told some issues with the car were fixed and it was noted on the sheet the Salesman reviewed with me. But, then was also given another paper that noted the issues were not fixed. Deceptive practice. 3. Initially, Kenny Ross acknowledged the misunderstanding and agreed to fix the issues. But, after dropping off the car, they changed their stance and said they can not cover all the costs and asked me to cover a portion. Broken promise. Ultimately, we agreed to return the car with a full refund. Never go to Kenny Ross! More

I am disappointed in the service. They stated we could work a deal out and get us in a new car. When in fact there was no negotiation room and the price was set in stone. We drove out They stated we could work a deal out and get us in a new car. When in fact there was no negotiation room and the price was set in stone. We drove out there because the sales rep stated he would help us. We were assigned to another salesmen when he knew we were on our way. This was deceptive and misleading! They wasted our time and gas money. I am not pleased. More

Lenny in sales was nice and good at call backs. Tried to do google review and wont let me. Lots of negotiation went on, some not happy with but welcome to car business, it still all worked out. Jim Tried to do google review and wont let me. Lots of negotiation went on, some not happy with but welcome to car business, it still all worked out. Jim in finance was down to earth and honest. And Rob the manager, was nice and warm welcoming coming into dealership. More