Kenny Ross Ford

Enjoyable, fun and rewarding car buying experience I am a 25 year old 1st time dealership buyer ...(former craigslist car buying pro) (not a fake reviewer) After spending several days visiting differen I am a 25 year old 1st time dealership buyer ...(former craigslist car buying pro) (not a fake reviewer) After spending several days visiting different car dealerships in the area and dealing with cranky ,egotistical, know it all pretty boy lazy salesman I am THRILLED that I stopped into kenny ross ford Tuesday morning. (Tuesday Dec 26th) I walked in the door and was greeted by Doug Poko. His first question was "what can I help you with today". I told him that I was interested in the used 2011 honda pilot. He just got back that morning from a long vacation so he wasn't yet aware that it was on the lot. He went and got the keys and we went to check it out. It was an as is no warranty vehicle. I can truly appreciate that he was looking over the same types of things I was (paint, wear and tear, etc.) He wanted me to be aware of any small defects of the vehicle (which there were hardly none surprisingly after 110k miles). He then allowed me to take a nice test drive and was concerned that this was still a good used car (which in fact it was) That genuine integrity alone sold me on the car. Not being pushy or talking about a sale...he was to busy focusing on feeling how it rides, engine, transmission etc. He didnt know it yet but i was $old on it. As we went back and forth joking while talking $$ he made it fun (felt like he was working for me not against me for a fair price. I'll admit I was a stubborn Mule but he made it FUN. Yes I said fun. I bought the vehicle with confidence. Previously to walking into kenny ross I planned on walking after talking and maybe coming back. But he kept my attention. I planned on visiting 2 more dealerships but doug had me sold. Thank you Mr. Poko. Financing was quick and easy and very straight forward. I will be a personal lifetime customer and plan on buying all of my business vehicles through Poko at kenny ross. When he retires I am pulling him off of the golf course to sell me my vehicles lol. Last note for the chairmen at kenny ross...please take good care of whoever is doing your detail work they're the best around...compared to smail, toyota gbg, star, cochran, and many others I visited. More

Great Car Buying Experience !!! I went to Kenny Ross Ford recently to check out a Mustang convertible. The car was in excellent shape & the staff was very friendly & helpful . I boug I went to Kenny Ross Ford recently to check out a Mustang convertible. The car was in excellent shape & the staff was very friendly & helpful . I bought the car about 2 weeks ago & it is an absolute pleasure to drive . I would not hesitate to buy another car here or strongly recommend them to others ! Great Car , great people & a great dealership ! More

Nervous to Ecstatic! My wife and I were in the market for a used vehicle. We were searching the web for local dealers and after talking to family members were steered to K My wife and I were in the market for a used vehicle. We were searching the web for local dealers and after talking to family members were steered to Kenny Ross Ford. We were nervous as we had not purchased a vehicle in close to 10 yrs. Our experience there was excellent. Our salesman and the finance dept took the time to make sure we understood our purchase and this was done on a Saturday which allowed me to not have to take time off of work. So far we have totally enjoyed our vehicle and hope to enjoy this car for a few years to come. I will also go back there when we are looking for a new vehicle. More

Everyone was great to me They where great stayed open late so we could test drive different cars on a Friday night no pressure to buy will come back again They where great stayed open late so we could test drive different cars on a Friday night no pressure to buy will come back again More

Love this dealership I always look forward to buying a car at Kenny Ross Ford. The salesperson always is so helpful and not your typical pushy salesman. Thank you Kenny I always look forward to buying a car at Kenny Ross Ford. The salesperson always is so helpful and not your typical pushy salesman. Thank you Kenny Ross Ford, you always make it so easy to purchase a car from you. Scott C More

CERTIFIED WARRANTY-NOT USEABLE In August I purchased a 2011 Ford Escape off the showroom floor. The car looked great. The salesman was nice because I have excellent credit. I was In August I purchased a 2011 Ford Escape off the showroom floor. The car looked great. The salesman was nice because I have excellent credit. I was told that a CERTIFIED USED CAR meant that there would not be any problems if something went wrong. I asked and was clearly told everything from bumper to bumper was covered. Because it was a used vehicle, I purchased the top of the line EXTENDED WARRANTY through Ford. About one day out, water was pouring out of my tailpipe. I took the car in and they said there was nothing wrong with it. About two days later, I notice one of my tires was low. I put air in it, only to find it low on air two more days later. I stopped and checked it out. There was a tiny pin hole in the side of the tire. I was told I would need four new tires because the wear would not match and it would ride funny. I decided to get four new tires on a one week old car. I bought them elsewhere for price. At five weeks into the purchase, the car started to sound loud and loss of power. I called KENNY ROSS. They said it was most likely my exhaust and it is not covered under the CERTIFIED USED CAR warranty. I said I have the gold package extended warranty. They said it was not covered under that warranty either. Extremely mad at this point, I just couldn't take it to KENNY ROSS for repairs. I got the muffler replaced elsewhere for about $600. You can see where this is going. I spend $17000 on the truck, $2000 on extended warranty, and was told to hit the road. More

bad service dealership to anyone reading these reviews, & for the record my name is chris ursiny and i am leaving a legit review for this business on me and my family's beha to anyone reading these reviews, & for the record my name is chris ursiny and i am leaving a legit review for this business on me and my family's behalf. please be aware of the fact that there is a very high probably that many if not all of the quote "positive reviews" are given and done by employees or possibly friends of the company and not actual paying clients like i was. i used to have them do the majority of my work for my past/present truck but quit going to them due to multiple service discrepancies in the past: i will list a few of them here for reference: one of the last times i went to kenny ross was with my old blue f250 4x4 2k5 6.0L truck, i had the "infamous bell housing leak" a lot of the 6.0 leakers had, eng. oil xxxxxxin a small amount on the trans bellhousing from the engine leaking somewhere on the bed plate gasket or on top of the engine, i made the usual appointment since i was still under oem ford factory warranty, i brought it in they "checked it out" the only thing the mechanic did was wipe the oil drip up and said there was "no problem" what a joke, they did not want to even find out where the oil leak was originating from! anyone with half a brain would have put in a UV dye in the oil and had me drive the truck around for a week and come back and shine a uv light to follow the oil trail to pinpoint the leak it's not that hard at all. another issue with their service dept was as follows, i had turbo related issues with the 2K5 6l diesel and after i had them fix it, upon my initial under the hood inspection at the dealer's lot before i left the parking lot, i found they broke my dipstick on my truck (while it was there for turbo cleaning service) and i found out about it and called them out on it the next day because apparently the service staff left already and it was only about 5:30pm!! the dealership wanted me to pay i think 70 for a new dipstick, i told them there is no way i was paying for an item they broke while the truck was in their possession. the 2nd issue was during the same incident, i had my change holder on the dashboard center console had about $10.00 in quarters in it when i dropped my 6l diesel truck off, when i picked it up a couple days later i found all the change stolen by some rat in the service dept., someone in the service dept apparently stole all my quarters i used for the turnpike and toll roads, talk about a classy place!! lastly, the only other reason me and my family ever used kenny ross ford was because of the outstanding salesman mr. jim steen whom my family bought 3 new/used vehicles from (ford focus, ford f150, ford f250) after they apparently fired him it was not the same dealing with the company, my personal opinion and advice, steer clear if you value your truck and your wallet, and never ever leave any kind of valuables, or money in your car for safe keeping. More

Still can't believe what I was told even when typing it My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constan My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constant squealing coming from the car that wasn't there when it was taken in. My wife called and they apologized and said bring it back and they would look at it and got her a rental car. So far everything was handled great. They said it was because there was a brake clip installed improperly on a rear tire and that was causing the problem. I changed the brakes myself before the car was taken into the shop and figured they looked at it and it must have been a mistake on my end but if that stops the squealing then it must have been the correct assessment. This was all done at no additional cost. After picking it up the car is still making a squealing noise but it comes and goes. I called in a week after picking it up to tell them about it. I had to talk to Ron Bettencort and then to Geoff Jordan. They said since the steering was the only thing serviced, unless there was a part that Kenny Ross did work on it would be my responsibility. I stated that my car left there squealing and Kenny Ross had me bring it back and told me it was fixed but still making the noise, so if they felt "responsible" enough to bring it back in the first time for no charge why is it different now. The response I got was that "WE DID IT AS A GOOD FAITH GESTURE BECAUSE YOUR WIFE HAD A NEWBORN BABY..." I had to laugh and asked if that is seriously a reason why that Kenny Ross does things differently for people that have 10 month old babies? He said yes because they were concerned for safety reasons especially when a baby is involved... I guess the second time around they don't care anymore? He offered for me to bring the car back in and they would do a visual inspection to make sure if it wasn't a material defect since it wasn't genuine ford parts (If so then I would be responsible.) I asked if that was the case then wouldn't that of been seen when they were looking for it the first time. He told me that not all technicians understand the chemical composition of the numerous compounds used in brake pads and the effects compression has on them and he would have someone that does. I asked him then if he is saying that not all his technicians know how to diagnose a healthy brake pad, to which he told me yes and I shouldn't put words in his mouth. He kept asking me what I expected from Kenny Ross. I told him I brought my car in and when it left it was squealing. When I called back, Kenny Ross felt there was reason enough to attempt to repair the reason, without charging me. Now when it is doing the same thing, just not as frequently, Kenny Ross is saying unless it was something they did service on then they are not responsible for. Which I think is wrong. They told me they fixed a problem and it isn't fixed. When I told him that obviously bringing it back would be wasting both of our times, just that if anyone asks me I would not recommend Kenny Ross, he told me he doesn't appreciate me threatening him. When I laughed and said I am not threatening I am just telling people me opinion and wouldn't recommend Kenny Ross he told me I was blackmailing him... During this call I didn't know if I should be mad or laugh at the stupidity of what was being said. So basically I would not recommend Kenny Ross for anything unless I guess you have a newborn baby. But if you do, don't go for brakes because not all technicians know what a good brake looks like. Also don't mention you won't recommend Kenny Ross because you will be accused of threatening and blackmail... More

Excellence Kenny Ross Ford in Adamsburg has sales associates that make purchasing a new car fun and really listen to what the customer needs are. In my opinion t Kenny Ross Ford in Adamsburg has sales associates that make purchasing a new car fun and really listen to what the customer needs are. In my opinion this dealer has the best associates around. This was my second new purchase from Kenny Ross Ford Adamsburg, their service is outstanding!!! Thank you Ben Scott!!! More

Happy owner of 2015 Mustang!!! I am very pleased with my new 2015 Mustang that I purchased recently. I will definitely come back to Kenny Ross Ford to purchase my next vehicle and I am very pleased with my new 2015 Mustang that I purchased recently. I will definitely come back to Kenny Ross Ford to purchase my next vehicle and tell all of my friends to come see Paul Sarp. More