Kenny Ross Ford

Prompt service, good work. Jeff is fantastic service rep., always makes sure things are done. Jeff is fantastic service rep., always makes sure things are done. More

They provided excellent service and brought to my attention another issue that needed to be taken care of. They checked and found it was covered under an extended warranty. Set the appointment and be attention another issue that needed to be taken care of. They checked and found it was covered under an extended warranty. Set the appointment and being taken care of next week. More

We had the best experience at Kenny Ross Ford. Our salesman Nicholas Yen, finance Rich McCoy, and GM Rae Ann Morris were outstanding at helping us make our purchase. We bought a used 2021 Ford E Our salesman Nicholas Yen, finance Rich McCoy, and GM Rae Ann Morris were outstanding at helping us make our purchase. We bought a used 2021 Ford Escape SEL for our daughter who will need it in college. The previous evening Nick tried to work a deal with a very similar vehicle that happened to be at your Kenny Ross Subaru lot right up the highway. That staff was the complete opposite and we felt horrible at the disrespect they showed not only us, but Nick as well. But, we moved on and we're completely satisfied with KRF. We've been customers for almost 20 years, and our daughter will be making her own first purchase there as well. More

Everyone was very nice and helpful through the whole process. The team was able to get me into a better vehicle than what I went in for. process. The team was able to get me into a better vehicle than what I went in for. More

the service was great had vechicle backin 3 day fixed and no issues everything was done in atimely and no issues everything was done in atimely More

Ian was very helpful, knowledgeable. Very happy with him and the service that was provided to me. Very happy with him and the service that was provided to me. More

They were very efficient and helpful. They explained the problem I was having. Very friendly They explained the problem I was having. Very friendly More

I have been dealing the this dealership for 10 years now and never had a complaint. Dick Hansel has always explained things to me and never tried to do more than what was required. and never had a complaint. Dick Hansel has always explained things to me and never tried to do more than what was required. More

I was not happy at all with the way my service writer treated me. I set an appointment because it normally takes 30 minutes or so to get my oil changed, so I set aside an hour and when I arrived, he told treated me. I set an appointment because it normally takes 30 minutes or so to get my oil changed, so I set aside an hour and when I arrived, he told me that it would be a few hours. I set the appointment because of my schedule, and he is the one I spoke with. He was very standoffish and pushy, pushing to get me out the door. Tires were recommended, but I did not find out until after I got home and read the receipt. He did not feel the need to tell me anything when I came in to pick up my vehicle; with the exception or making sure to tell me 4 times that this was my last free oil change. I understand, he did not need to talk to me like that. I said something to my son who was a tech there when this service writer was there. He said that this guy was rude with him also and refused to give him work. So if this service tech has a problem with me because of his issue with my son, please let me know and I will take my vehicle to be serviced elsewhere. So far you are the only ones who have serviced it. But overall, service to my vehicle was good, customer service was bad. More

They began work on my car almost immediately and kept me informed of the progress being made informed of the progress being made More