Kenny Ross Ford South - Service Center

After many assurances of the cars' stuctural integrity After many assurances of the cars' stuctural integrity and clean accident record,I purchased a "risk free" 2003 Ford Taurus SEL with 49,327miles on N After many assurances of the cars' stuctural integrity and clean accident record,I purchased a "risk free" 2003 Ford Taurus SEL with 49,327miles on November 1, 2009. Since that purchase date,in March 2009(only 4,000 miles later), I had to totally replace the front disc brake rotors and pads, replace the rear drum assembly and rear drum brakes,and get the tires balanced ($390.00). At that service visit, I was also told that both tie rods needed replacing ($308.00). Just one month later,after trying the a/c, smoke began billowing from the engine. When brought to Kenny Ross Ford, they informed me that the a/c system would need a total repair. After charging me $45.48 to check the a/c,I was hit with an estimated repair bill of nearly $1800.00. Now, just six months later (June 2009), the rear springs have broken on the car AND I was told by the tow truck operator the car has had front end damage and "fairly extensive" body work. To date I have received only one offer of assistance from Kenny Ross Ford;"go to a junk yard and find the parts needed, then find a mechanic to install the parts." Nice, huh? I will keep everyone at Dealerrater informed with further updates. More

2008 Expedition, now has 32,000mi. Re-occuring transmission/drivetrain problems. The first time it happened, it basically ruined our family vacation! In the past year, I have made 5 trips to dea transmission/drivetrain problems. The first time it happened, it basically ruined our family vacation! In the past year, I have made 5 trips to dealership (mostly Kenny Ross South Store). Number 6 is scheduled for tomorrow. This is my last try at Kenny Ross before I try another dealer, then another make of vehicle! This dealer is quick to promise "Kenny Ross home of the 100,000mi warranty on every new vehicle" Go ahead, try it... I think you'll find it's as empty as the time off you be taking from your job running back and forth to this dealer. I feel the staff has been neither helpful, nor, sympathetic to me or my wife. (Except, Andy Weiss, he at least showed concern for the customer) I am quickly loosing confidence in this dealer and Ford products altogether!!!! More