Kenny Ross Ford South

Good people and good service I am a long term customer and keep coming back with older cars because of Dan Walsh and Paula Mooney. Good people and good service. Tom Walsh I am a long term customer and keep coming back with older cars because of Dan Walsh and Paula Mooney. Good people and good service. Tom Walsh More

BAIT AND SWITCH!!! Calling PA Attorney General My daughter blew an engine in her car, and being a student at WVU, desperately needed a vehicle, I spent 2 days researching cars and settled on a 14 M My daughter blew an engine in her car, and being a student at WVU, desperately needed a vehicle, I spent 2 days researching cars and settled on a 14 Mazda CX5. My wife found one at Kenny Ross Ford South, that had good miles and a 12 month/12,000 mile warranty, plus 7 yrs, 100,000 mile powertrain warranty. We looked the vehicle over, drove it, and sat down to make the deal, and I was presented with an "as is" waiver of warranty, I questioned them about the advertised warranty, they blamed it on a CarGurus mistake. Being under pressure to get my daughter a car, and being after hours, I bought the car, feeling like a sucker. I called back this morning, after my wife showed me that the dealerships own website had the same warranty promise listed. I was met with a rude sales manager who told me to just bring the car back, and they would refund my money. He reminded me that he had filled my gas tank as a concillation, which was $23.00. He reminded me that he put $23.00 in my tank to make "it right" What a joke! This feels like a classic bait and switch, and they blame it on a "mistake" by a 3rd party, even though it was on their own website as well. I would not have driven over 3 hours to purchase a vehicle with no warranty. Rude and dishonest at best. Beware! I am a business owner, and when I make a mistake on a bid or estimate, I absorb the financial hit and apologize for any confusion to the customer. Not these people More

Excellent Process I would like to give a shout out to the Ledbetter brothers! I tried to get a truck a couple months back, but Greg told me I didn’t have enough equity I would like to give a shout out to the Ledbetter brothers! I tried to get a truck a couple months back, but Greg told me I didn’t have enough equity in my trade at the time, and he suggested waiting about 5-6 months longer. Well, I came back in at that time, and made it happen. Due to my schedule, I emailed Greg throughout the whole process, and then he told me to come in and see his brother, Justin. Justin was just as relaxing, outgoing as Greg. Everything was straight forward, and Justin was patient with any questions, or comments I had while checking out vehicles. I bought a vehicle previously from this dealership, 7 years ago, and it was nowhere as good as this process was. Filled everything out online, and they had me out the door in no time! If you want a salesman who is straight forward, and actually listens to their customers needs/wants in a vehicle, go see either Greg or Justin, and then when you purchase your vehicle, you’ll meet their brother Bryan in finance, who is just as nice. Bryan explained everything, and answered any questions I had throughout the signing process. It’s nice to see that the dealership has changed for the better, and I would return without hesitation for the Ledbetter brothers. Thank you guys for making it happen on a truck I wanted, and not what you guys wanted to sell me! More

Service Advisor, Paula Mooney, is the only reason I go to Kenny Ross. There was a period when she was not there, and I started going elsewhere for service. Kenny Ross. There was a period when she was not there, and I started going elsewhere for service. More

Service writer was excellent she answered all my questions, upfront and pleasant. Car was ready when promised. Would recommend taking your car to this dealership. questions, upfront and pleasant. Car was ready when promised. Would recommend taking your car to this dealership. More

Mike took care of me and did a great job! Mike did the right to trade in my 2016 focus and I purchased a 2019 eco-sport everything was good and I am happy will be taking the car in for underco Mike did the right to trade in my 2016 focus and I purchased a 2019 eco-sport everything was good and I am happy will be taking the car in for undercoating and upholstery for a new vehicle other than that all is good. More

What I scheduled and went in for didn’t get done. Was told recall part on back order, warranty clutch to be looked at later. told recall part on back order, warranty clutch to be looked at later. More

Free inspection I took my truck in for a state inspection, and oil change, was told it needed new front brakes, and rotors, also 3- lightbulbs, price for parts and la I took my truck in for a state inspection, and oil change, was told it needed new front brakes, and rotors, also 3- lightbulbs, price for parts and labor $711.00, did the job myself using highest quality parts I could buy for $300.00 took me 1 1/2 hours , Now I understand Kenny Ross needs to make some money but $411.00 labor that’s a little outrageous, I’ve purchased 2- new vehicles there and spent over $75,000.00 they probably lost a good customer More

Routine Just a routine oil change, nothing major this time. They really can’t mess that up. But last time when I needed electrical work done it was a fiasco. Just a routine oil change, nothing major this time. They really can’t mess that up. But last time when I needed electrical work done it was a fiasco. I still have not gotten over the poor service and lack of communication. I just go there for the oil change because I already pre-paid for it when I bought the car. More

Work performed as requested. Excellent service work performed. 2 recalls corrected in a timely manner.. always preform excellent work at there service department. Would recommend Excellent service work performed. 2 recalls corrected in a timely manner.. always preform excellent work at there service department. Would recommend them to other customers. More