Kenny Ross Ford South

Excellent Service Service was very professional. Everything was accomplished in a reasonable amount of time. Everything was explained in a detailed and understandabl Service was very professional. Everything was accomplished in a reasonable amount of time. Everything was explained in a detailed and understandable manner.. Additionally my coupon was used! More

third time Third vehicle in a row from Kenny Ross. Last two were positive experiences and saw no reason to go elsewhere. Friendly staff at a convenient locatio Third vehicle in a row from Kenny Ross. Last two were positive experiences and saw no reason to go elsewhere. Friendly staff at a convenient location with hours that work for anyone. More

Dan and his associates were informative about the process of my collision repairs. My car was returned to me in top shape and clean inside and out. of my collision repairs. My car was returned to me in top shape and clean inside and out. More

I took my car to get serviced last Monday everybody was great down there Paula kept me informed called me as soon as it was done thank you Paula great down there Paula kept me informed called me as soon as it was done thank you Paula More

Glad to see Paula is back in Service! Car was Glad to see Paula is back in Service! Car was washed/waxed during the inspection appointment, which was unexpected. Sparkling clean sheen! Hone Glad to see Paula is back in Service! Car was washed/waxed during the inspection appointment, which was unexpected. Sparkling clean sheen! Honest and loyal staff! More

I was very disappointed with customer service. I had my car towed on a Saturday evening, showed up Monday morning to explain what happened over the wkend. They explained that they wouldn’t be able to get i car towed on a Saturday evening, showed up Monday morning to explain what happened over the wkend. They explained that they wouldn’t be able to get it in for diagnostics til Friday. Ok fine. What choice did I have. My car had no power steering. By Friday afternoon, I had yet to receive a call yet I had seen on Thursday night that my car had been moved from it original spot but I tried to remain patient. I phones the service dept Saturday morning and was told the person working on my car was not in and there was no update in the system and therefore they were unable to give me any info. Well Saturday evening I drove by the dealer and again my car was in a different spot, so I stopped to check it out. The battery I purchased was still in the car and when I turned on the ignition, my steering was back and my idiot lights on the dash were out but still no call or update! Called three times on Monday and finally got a return call (about 4) to tell me the problem and it should be ready in an hour. Well when I went to pick it up, it was still in the same spot from Saturday. I truly felt like someone was blowing me off then blowing smoke up my a** all week. Not ONE single call or update. Just left me hanging All week and weekend. Very unprofessional men there. The only person that made me feel like my time was just as important was the woman at the service desk when we picked up my vehicle! They could sure learn a thing from her about customer comes first!!! More

Had a few problems that were eventually taken care of. Typical sales tactics- they don’t work in this modern era. When someone comes in to buy a certain car, just sell it to them. Typical sales tactics- they don’t work in this modern era. When someone comes in to buy a certain car, just sell it to them. More

This was a fantastic experience when leasing a new car. The salesman, the finance manager and the prep team did an A1 job. I traveled over an hour to get there and would do it again. The salesman, the finance manager and the prep team did an A1 job. I traveled over an hour to get there and would do it again. More

The service department is phenomenal. Great customer service and timely service! Paula on the customer front end was reassuring and explained everything well. The mechanics performed quality work and ti service and timely service! Paula on the customer front end was reassuring and explained everything well. The mechanics performed quality work and timely repairs More

Great service techs...keep you advised every step of the process. Comfortable waiting area and shuttle service.phone calls answered in timely manner. Understood my needs. process. Comfortable waiting area and shuttle service.phone calls answered in timely manner. Understood my needs. More