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Kenny Ross Ford South

Castle Shannon, PA

Overview
Employees
Reviews
Vehicles
4.8
1,275 Reviews
Pittsburgh Is Covered We believe that all of our Bethel Park, South Park PA and Venetia PA drivers deserve to have a comprehensive customer service experience here on our lot at Kenny Ross Ford South, and that extends beyond offering a test drive. From financing to providing reliable repairs and service, our team is dedicated to helping you succeed as a driver. We're here to answer questions, provide guidance, and help you however we can.
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3200 Library Rd

Castle Shannon, PA

15234

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Showing 1,275 reviews

March 29, 2024

Dealership staff were friendly and efficient. Really appreciate their patience while I tracked down paperwork and for contacting me promptly about my car. More

by KARAWINZENREID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Kassouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 28, 2024

Very accommodating and professional in their work. Friendly atmosphere created by all the employees great service More

by TTRBOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 28, 2024

Great service! Jeremy was very knowledgeable and patient throughout the entire visit and was able to help me get the vehicle I wanted. More

by hkwalker7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Bac
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Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 28, 2024

We had our vehicle in for some warranty work and the Service was great. Ali was very personable and kept me informed about how the repairs were going and what the timeframe would be for the completion o More

by TTIM.DEGORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 28, 2024

Serviced my truck quickly and identified the root cause of a nagging issue, that will be fixed as soon as the replacement parts come in. More

by justinf951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 28, 2024

Provided great service for my vehicle. Very knowledgeable staff and technicians. And provided me a loaner vehicle while my car is being worked on. More

by sondra.goller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 28, 2024

Great service consultants always willing to take time to explain what repairs are priority to repair and what ones could be held off for a later visit never looking to push for one big sale More

by RAURACER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mooney / Kayla Rockey
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Mar 29, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 27, 2024

I was Eden's first sell. I was excited for her.eventhough I didn't get everything that I wanted More

by jonm23
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kassouf
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eden, Gary Bac
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Mar 28, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 25, 2024

Truly disappointed in service and cost! Wanted to buy a car, was showed the door. More

by JPKLEIN2109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Floor manager
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Mar 26, 2024 -

Kenny Ross Ford South responded

"JPKLEIN2109" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossfordsouth.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 25, 2024

Paula ,service manager went out of her way to try help diagnosis my problem with minimal expense. I greatly appreciate her efforts and apologize for my past negativity. More

by BEGIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
Report | Print
Mar 26, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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