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Kenny Ross Ford South
Castle Shannon, PA
1,274 Reviews
Pittsburgh Is Covered
We believe that all of our Bethel Park, South Park PA and Venetia PA drivers deserve to have a comprehensive customer service experience here on our lot at Kenny Ross Ford South, and that extends beyond offering a test drive. From financing to providing reliable repairs and service, our team is dedicated to helping you succeed as a driver. We're here to answer questions, provide guidance, and help you however we can.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,274 reviews
August 07, 2024
Great customer service ! !! Even sent a video explaining what had to be done. Amazing !!!! The entire staff made this a good experience. Ryan sent the video. !! Even sent a video explaining what had to be done. Amazing !!!! The entire staff made this a good experience. Ryan sent the video. More
by kennywoodmom
Verified Customer
August 05, 2024
to start with I think this dealership is very understaffed. As for the issue with my car I feel that was diagnosed wrong. when the car wouldn't start we called the three A's and after some tests understaffed. As for the issue with my car I feel that was diagnosed wrong. when the car wouldn't start we called the three A's and after some tests they said that there was a fuse that was blown, but the battery was okay. We took it to your shop and your people said it was the battery which you replace. the next day we were up in Brownsville Road when it refused to start after a doctors appointment. That was a 98° day and weighted in the sun for two hours before the three A's could come. After running some tests on the vehicle, it started. the three A's guy said he thinks it was a fuse related issue. We were driving it home and a block from our house it stopped right in the middle of an busy intersection. Three police cars arrived and one of them knew how to get it out of gear so could be pushed out of the way. Again the three A's came and towed to your shop. we stressed the importance of it being a fuse issue of which your your folks did find 2 fuses and replaced them. in the intervening two days it was in your shop I checked it out on the Internet. Ford knew about the fuse starting problem and redesigned it. The article also suggested if the fuse was replaced we should check to see if the new one is bread plastic instead of yellow. We are in our 80s and unable to do that, so we are wondering if the redesigned red fuse was used, or another yellow one put in. So right now we are driving with a 50-50 chance of that happening again. More
by JOEMAL16
Employees Worked With
service department
August 04, 2024
very professional. They were able to diagnose the problem, get the parts and repair it quickly. We were back in business without missing a day. They were able to diagnose the problem, get the parts and repair it quickly. We were back in business without missing a day. More
by neilmcc98
Employees Worked With
August 02, 2024
Alex was very knowledgeable and answered all of my questions. I came back next day to drop off the title and he was still very helpful. questions. I came back next day to drop off the title and he was still very helpful. More
by vbhockeymom
Employees Worked With
August 02, 2024
My experience at Kenny Ross was amazing! Ky and Robert did a very good job at making the car buying process very smooth and seamless! I definitely will be going back in the future. Ky and Robert did a very good job at making the car buying process very smooth and seamless! I definitely will be going back in the future. More
by jillmdavison28
August 02, 2024
Very professional and very knowledgeable about the vehicles. They do not pressure you and take the time with you to make you feel very comfortable while you are there. I highly recommend John and Alex vehicles. They do not pressure you and take the time with you to make you feel very comfortable while you are there. I highly recommend John and Alex. More
by eferguson2
August 01, 2024
Helpful. Worked out a deal I was happy with and stayed late to get everything taken care of. Worked out a deal I was happy with and stayed late to get everything taken care of. More
by mrl390
July 31, 2024
Extremely PROFESSIONAL! !! Diagnosed my vehicle on a Monday, Got the parts by Wednesday and made the repairs that day to keep my business running. !! Diagnosed my vehicle on a Monday, Got the parts by Wednesday and made the repairs that day to keep my business running. More
by neilmcc98
