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Kenny Ross Ford South
Castle Shannon, PA
1,136 Reviews
Pittsburgh Is Covered
We believe that all of our Bethel Park, South Park PA and Venetia PA drivers deserve to have a comprehensive customer service experience here on our lot at Kenny Ross Ford South, and that extends beyond offering a test drive. From financing to providing reliable repairs and service, our team is dedicated to helping you succeed as a driver. We're here to answer questions, provide guidance, and help you however we can.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,136 reviews
July 21, 2010
We were in the market for two cars. One new one and one pre-owned for our daughter going to college. John McCafferty spent the whole day helping us find the right cars and he was extremely patient and hel pre-owned for our daughter going to college. John McCafferty spent the whole day helping us find the right cars and he was extremely patient and helpful. We were debating on the Equinox and the Ford Escape and we are very happy that we chose the Escape over the Equinox. More
by sstover1005
Employees Worked With
Johnny Cash McCafferty
July 01, 2010
I brought my car in to the dealership for an oil change. I don't normally use a dealer, but it was late in the day and I heard they had evenong hours. I stopped without having appointment and they took me I don't normally use a dealer, but it was late in the day and I heard they had evenong hours. I stopped without having appointment and they took me in right away. They also found that my brake fluid was low and topped it off for me. This was a great experience and I appreciate the courtesy and efficiency that Michael provided. I'll be back the next time my car needs serviced. More
by Scott724
Employees Worked With
Mike Winowich
July 01, 2010
My old car was on it's last miles so I had to find a car that I could afford and also because I'm picky it had to look nice. I walked into the dealership and spoke with Mr. Stover and he was the perfect sa that I could afford and also because I'm picky it had to look nice. I walked into the dealership and spoke with Mr. Stover and he was the perfect salesman for me. I was a nervous wreck because I just went there first thing in the morning without any idea what I wanted or what I could get and just thinking it wasn't going to happen. Mr. Stover talked to me and calmed my nerves about getting the car and told me they would do their best for me and they did. Not only did I qualify for a new car I got a new Focus with a full package. The experience of buying my car was just wonderful. I told him how much I could afford and I got something that was really nice. As I signed my paper work for my car again the person in charge of that paper work was very personable. I left there thinking with the economy so bad Kenny Ross was there for people that are having a rough time and need someone to be for real and understanding. Kenny Ross Ford South found me a car and met my price I will always go there first for all my car needs. I will also take my car there for service. I was introduced to the sales managers of the dealership and then shown the picture of the mechanic who will be my contact when I bring my car in for service. This dealership really cares about you and trying to satisfy your car needs. This is dealership that knows what true customer service is. More
by jar239
Employees Worked With
Chuck Stover
June 28, 2010
Our salesman Brian was very nice, informative and helpful for our new Ford Ranger purchase. We are a little disappointed that the free bed liner is not in stock and won't be for another week for our truck. for our new Ford Ranger purchase. We are a little disappointed that the free bed liner is not in stock and won't be for another week for our truck. Hopefully that will be resolved quickly. Also it was nice to have the manager at the end of the transaction come over and shake our hands and thank us. Very professional. More
by gcarlson01
Employees Worked With
Brian
June 27, 2010
After many assurances of the cars' stuctural integrity After many assurances of the cars' stuctural integrity and clean accident record,I purchased a "risk free" 2003 Ford Taurus SEL with 49,327miles on N After many assurances of the cars' stuctural integrity and clean accident record,I purchased a "risk free" 2003 Ford Taurus SEL with 49,327miles on November 1, 2009. Since that purchase date,in March 2009(only 4,000 miles later), I had to totally replace the front disc brake rotors and pads, replace the rear drum assembly and rear drum brakes,and get the tires balanced ($390.00). At that service visit, I was also told that both tie rods needed replacing ($308.00). Just one month later,after trying the a/c, smoke began billowing from the engine. When brought to Kenny Ross Ford, they informed me that the a/c system would need a total repair. After charging me $45.48 to check the a/c,I was hit with an estimated repair bill of nearly $1800.00. Now, just six months later (June 2009), the rear springs have broken on the car AND I was told by the tow truck operator the car has had front end damage and "fairly extensive" body work. To date I have received only one offer of assistance from Kenny Ross Ford;"go to a junk yard and find the parts needed, then find a mechanic to install the parts." Nice, huh? I will keep everyone at Dealerrater informed with further updates. More
by djkibbs
Employees Worked With
service department
June 21, 2010
2008 Expedition, now has 32,000mi. Re-occuring transmission/drivetrain problems. The first time it happened, it basically ruined our family vacation! In the past year, I have made 5 trips to dea transmission/drivetrain problems. The first time it happened, it basically ruined our family vacation! In the past year, I have made 5 trips to dealership (mostly Kenny Ross South Store). Number 6 is scheduled for tomorrow. This is my last try at Kenny Ross before I try another dealer, then another make of vehicle! This dealer is quick to promise "Kenny Ross home of the 100,000mi warranty on every new vehicle" Go ahead, try it... I think you'll find it's as empty as the time off you be taking from your job running back and forth to this dealer. I feel the staff has been neither helpful, nor, sympathetic to me or my wife. (Except, Andy Weiss, he at least showed concern for the customer) I am quickly loosing confidence in this dealer and Ford products altogether!!!! More
by JLG009
Employees Worked With
Leo Alfonsi
