Kenny Kent Chevrolet

Met all expectations in service and timely repair of vehicl Service department met all expectations in repairing Acadia air conditioning malfunction . They made us feel that the repair team assigned to servic Service department met all expectations in repairing Acadia air conditioning malfunction . They made us feel that the repair team assigned to service our vehicle gave full attention to our needs. More

Never been treated so badly in my life! I usually don't write reviews but I was treated so underhandedly that I felt it necessary to warn others! We saw a a vehicle that we liked online and I usually don't write reviews but I was treated so underhandedly that I felt it necessary to warn others! We saw a a vehicle that we liked online and inquired about it. John Torres was appropriate and was able to negotiate a price that we were comfortable with prior to us coming in to test drive (we live an hour away). We drove the vehicle and was happy with how it looked but it had a mechanical issue diagnosed by my father in law who has been a mechanic for over 30 years. We asked them to fix it prior to us purchasing but was told that we would have to pay for that in addition to the price were already given! We asked them to lower the price to compensate and was originally told no- but then they agreed to knock off $220. ( it will cost near $1000 to fix the wheel bearing). But then they added a $199 Doc fee and a $199 etching fee. This was a deal breaker so we left. We were called back a day later by Mark Groves and he offered to waive the $199 fee. We told him deal and worked out that we would pick it up 2 days later (Mark was off the next day) and it was already late our time. I told him I would call him back with the exact time. Imagine my surprise when I get a call from Shirley an hour later saying that she was going to let someone test drive it and wanted to know if we decided anything. I told her that we had already told Mark we wanted it and were in the process of working out the pick up time. I called Mark back and he said that they were already driving it and he would call me back. Shirley calls me back 2 hours later to tell me that she sold it to these other people! She said the rule at the dealership is that a vehicle is fair game until a deposit is put down ( Mark didn't tell us this) I explained to her my disappointment in how we were treated and asked to speak to the GM. She said that she would have one call me and I told her that I would just rather hold. She then again said she would have one call me back and I told her again that I wanted to hold. She hung up on me! I called back and asked to speak to a GM and was told he was busy and would call me back. Still no call back 2 hours later. I just hope that whomever bought the Silver 2012 Dodge Durango realizes the mechanical issue because I am sure that they were not told! Buyers beware! More

Completely Satisified Because the Kenny Service department is very polite, they listen to your question, and tried to give the best answer of what might be going on, and th Because the Kenny Service department is very polite, they listen to your question, and tried to give the best answer of what might be going on, and then tell you as soon as they get it check out they call and let you know what the problem was/is More

sales dept Rodrick sims is without a doubt a true professional a major asset to this dealership!!!! And everyone that assisted him with sale !!!!GREAT JOB GUY'S. Rodrick sims is without a doubt a true professional a major asset to this dealership!!!! And everyone that assisted him with sale !!!!GREAT JOB GUY'S......... Janet & Jack More

Service department Joe explained everything to me, made sure I was happy and I felt I could trust he was doing his best to make sure i was safe in my car. Joe explained everything to me, made sure I was happy and I felt I could trust he was doing his best to make sure i was safe in my car. More

Above and Beyond! Joe Kingston is the best! His attention to detail when I need a service appointment or warranty work or have a problem he makes sure that everything Joe Kingston is the best! His attention to detail when I need a service appointment or warranty work or have a problem he makes sure that everything gets fixed to my satisfaction. He always makes sure I leave happy and satisfied. Thanks for all you do to keep me coming back for your excellent service! More

Excellent, hassle free experience Great dealership to do business with. The employees are knowledgeable and friendly. They went out of their way to answer my questions and meet my need Great dealership to do business with. The employees are knowledgeable and friendly. They went out of their way to answer my questions and meet my needs. More