Kendall Toyota of Fairbanks

Recently we bought a 2024 Sequoia TRD Off Road Limited with the Hybrid motor. Our salesman was Kenneth . We also as of 2023 bought a Tundra Platinum model and we had Kenneth as our salesman . When buying with the Hybrid motor. Our salesman was Kenneth . We also as of 2023 bought a Tundra Platinum model and we had Kenneth as our salesman . When buying the Sequoia we made it a point to have Kenneth as our salesman . He has always been there to answer all our questions. And was instrumental in helping us get a 2nd key much quicker. When we visit the dealership Kenneth is always glad to see us . More

I own a 2021 Toyota Tacoma which I purchased new from Kendall Toyota in Anchorage. Immediately after purchasing my truck I put winter tires on as they are an absolute must for driving in Fairbanks. In De Kendall Toyota in Anchorage. Immediately after purchasing my truck I put winter tires on as they are an absolute must for driving in Fairbanks. In December 2022 after owning my truck for 12 months and 17,500 miles my Tire Pressure Monitoring System (TPMS) malfunctioned and stopped working. Kendall Toyota of Fairbanks claimed that having “aftermarket tires” totally voids the warranty for my TPMS as they “could not prove it was not the technician who installed the tires that caused the damage” despite the sensor having no physical damage and tried to charge me $340 for one tire pressure sensor. These tires have been on my vehicle for months with no issues, the TPMS just randomly stopped working one morning, but Kendall Toyota didn’t seem interested in this. This is also a blatant violation of law (Magnuson Moss Act (15 U.S.C. 2302)) and just downright terrible customer service in a city in Alaska that is below zero half of the year where literally everyone has winter tires. I’ll take my chances elsewhere and next time will probably drive to Anchorage rather than down the street for service. More