Kendall Toyota of Eugene

I really appreciated the care Matthew took with me in letting me know when would be a good time to get my new headlight installed without an appointment. When it turned out that my current head lamp lig letting me know when would be a good time to get my new headlight installed without an appointment. When it turned out that my current head lamp light bulbs were marginal and none were included with the new assembly I had just purchased, he managed to get the parts department to donate 2 new ones so I could drive away, knowing that the new headlight was as reliable and dependable as possible. I would rate the entire experience a 5, based on his customer service skills. More

She was really helpful and patient with my questions and concerns. I was extremely happy with the extra time Carrie Bates took to provide me with additional information on how to use the maintenance coupon concerns. I was extremely happy with the extra time Carrie Bates took to provide me with additional information on how to use the maintenance coupons to save money on future visits. Everyone in the service department, from the person greeting you when you drive in all the way through to the payment counter are friendly, helpful and take the time to be sure you are getting what you need. They took the time to double-check and found a less expensive way for me to get what I needed. I really appreciated the time they took and the fact that they looked for another alternative without me having to ask. More

Everyone at Kendall Toyota takes customer service seriously. Every, and I mean every effort is made to keep the customer satisfied. I have purchased new cars, new trucks, and used cars. I use the seriously. Every, and I mean every effort is made to keep the customer satisfied. I have purchased new cars, new trucks, and used cars. I use the service facilities exclusively. Both sales and service continually rate as 10 on a 10 scale. People remember my name, check to see that everything has been done to my satisfaction, and follow up when needed. I can't imagine ever using another dealership for either purchasing or maintaining a vehicle. More

James Shelton was very informative about the Scion XD we bought and was very helpful in helping us decide which vehicle we were going to buy. He was honest about each of the ones we looked at. He also sta bought and was very helpful in helping us decide which vehicle we were going to buy. He was honest about each of the ones we looked at. He also stayed beyond closing to get us taken care of and went over the car completely so we knew how everything works. The finance lady was exceptionally nice and great to deal with. There was no pressure from eiyher person! More

I have purchased many new vehicles from Kendall Toyota and have taken my vehicles to them for all the follow-up service over the past 20+ years. One of the main reasons I use Kendall Toyota's service depa and have taken my vehicles to them for all the follow-up service over the past 20+ years. One of the main reasons I use Kendall Toyota's service department for all my needs is because of Kevin Reel. His attention to detail and overall knowledge of what it takes to keep a vehicle in excellent condition is outstanding! He listens to my needs and requests, and always follows through with delivering top-notch service and results. My most recent experience revealed unusual circumstances in what my vehicle needed in the way of service; and both Kevin Reel and Steve Harris saw to it I was taken care of in a very professional and gracious manner. THANK YOU for all you've done and continue to do!! More

My wife and I went to school and have family in Oregon. On our trips to Eugene, we worked with Clay Norsworthy of Kendall Toyota Eugene. Clay went the extra mile and had the ability to find the answers for On our trips to Eugene, we worked with Clay Norsworthy of Kendall Toyota Eugene. Clay went the extra mile and had the ability to find the answers for unique situations that other dealers near our home couldn’t. His professionalism, expertise and overall experience were a huge benefit to us. The entire staff is great to work with and we really appreciate their efforts … especially Clay’s—a great guy! If you’re really looking for a classy organization, Kendall Toyota Eugene will fit the bill. – Bob and Cheryle More

We were lucky enough to buy a new Toyota Prius from Greg Kuhnle. He was a pleasure to work with and very knowledgeable. Greg made the car buying experience fun and non-intimidating. We will recommend Greg a Kuhnle. He was a pleasure to work with and very knowledgeable. Greg made the car buying experience fun and non-intimidating. We will recommend Greg as well as Kendall to anyone looking to buy a new or used car. Thank you again for your great service and down to earth sales approach. More

I bring my Corolla in for regular service oil changes. My experience has been good so far. I also purchased tires for my car. I checked other places and received a good deal on the tires at Kendall Toyo My experience has been good so far. I also purchased tires for my car. I checked other places and received a good deal on the tires at Kendall Toyota. I also like receiving a free car wash when I bring my car in for service. Thanks More

Kendall is wonderful in general. They try very hard and overall our experiences are great. We have had an ongoing issue with our new Prius V. We purchased it with the Entune system and then purchased iPh overall our experiences are great. We have had an ongoing issue with our new Prius V. We purchased it with the Entune system and then purchased iPhones at the suggestion of the salesman because they would be compatible. They are not and this information wasn't available through any printed source. At best the iPhone can now work with Entune in a way that is totally not user-friendly and no one would use them. They essentially still don't work. I feel like we were sold something that we can't use and we should be compensated. Kendall and Toyota FINALLY acknowledge the problem exists but refuse to address it arguing that it is Apple's fault. It is not Apple's fault that Toyota told us in advance that the iPhone was compatible. So, I'm still unhappy with Kendall and Toyota over this issue. It leaves a sour taste despite Kendall being a great dealer over all. More

My visit to Kendall was friendly, easy, and I was able to get a great car at a great deal. I felt like the employees went the extra mile to help me! get a great car at a great deal. I felt like the employees went the extra mile to help me! More