Kendall Toyota of Eugene

AWFUL SERVICE, LIED TO ME, THE ABSOLUTE WORST SERVICE EVER! Poor management, disorganized and very inefficient. The manger is incompetent of spotting problems, you got to wonder if the general manger, owner or Poor management, disorganized and very inefficient. The manger is incompetent of spotting problems, you got to wonder if the general manger, owner or who ever is responsible for overseeing the department mangers of Kendall is competent. Took 4 weeks to do a 50 hour job. They ordered the wrong parts multiple times, ordered parts way late into the job. Shoddy work, the door rubs against the fender. Returned the vehicle dirty and the floor was soaking wet, like it was sprayed off with the windows down. Stay away from this place, go to A & M or a place that will give you a honest shake. More

Great place to buy In and out of dealer with a new car in an hour. Fast, friendly and great price. Bot got financing done with others couldn't do as well. In and out of dealer with a new car in an hour. Fast, friendly and great price. Bot got financing done with others couldn't do as well. More

Truly Exceptional Service by Josh Beard Josh did an excellent job at finding us a vehicle that fit our needs. He made us feel comfortable with our purchase and was very helpful. He made th Josh did an excellent job at finding us a vehicle that fit our needs. He made us feel comfortable with our purchase and was very helpful. He made the negotiations simple and easy. Great representative of Kendall Toyota. More

I arrived fifteen minutes before my appointment, and got right in. I was told that my vehicle would be available within on hour, and it was. right in. I was told that my vehicle would be available within on hour, and it was. More

I purchased a Toyota Certified Camry today from Kendall Toyota Eugene. My sales associate, Tom Mikkelsen was knowledgeable, friendly, and overall a great salesperson. Tom asked me the right qualifying qu Toyota Eugene. My sales associate, Tom Mikkelsen was knowledgeable, friendly, and overall a great salesperson. Tom asked me the right qualifying questions to narrow the search. Tom listened and then responded by narrowing the search to three cars that would meet my needs. When I made my selection the entire staff at Kendall Toyota helped to make the buying experience fun and quick. This is the way used cars should be sold! Appreciate each one from sales, appraisal, sales manager, and finance. Overall very good! Thanks Ralph More

I recently went to Kendall Toyota to look at trading in my 2008 Prius for a newer model. I loved the features of the car, but was ready for something new. I wasn't wanting to spend a whole lot or lose any my 2008 Prius for a newer model. I loved the features of the car, but was ready for something new. I wasn't wanting to spend a whole lot or lose any of the great features my car had, but I was able to find something that perfectly met my needs with the help of Elliott Deering and his manager, Keith Hershberger. They found a Prius for me that was newer, had low miles, was clean, and very well taken care of while having every single feature I was looking for. It's even Toyota Certified, so I have peace of mind knowing that I'll be well taken care of if anything ever went wrong with the vehicle. Elliott was very up-front and answered all my questions without hesitation. He helped make sure this really was the new car for me. After a very quick and painless discussion about financing and filling out a little bit of paperwork, I was on the road with a practically new 2010 Prius! The guys at Kendall all really seem to have their act together and are incredibly professional and helpful. There was no pressure, no rush, and everyone involved was very kind. I have only bought from a dealership once before this, and I can say without a doubt that this was MUCH more pleasant, headache-free, and I will not shop for a vehicle anywhere else while I live in this area. Thanks, guys! More

I love coming to Kendall Toyota of Eugene because of how friendly and informative their staff members are, especially my all time favorite, Mel Jones. I never have a problem making an appointment or droppin friendly and informative their staff members are, especially my all time favorite, Mel Jones. I never have a problem making an appointment or dropping in for a service, I feel that they do great work so that I don't have to worry about anything, and everything is thoroughly explained so I understand what is going on. I like Kendall so much that I drive all the way from Albany to Eugene for all my car needs - that's how much I like them! More

Great experience with Tom Mikkelsen of Kendall Toyota. Worked with us to find the right used car to fit our needs and our price range. Thank you, Tom!! Worked with us to find the right used car to fit our needs and our price range. Thank you, Tom!! More

My 2012 Tacoma TRD Off-Road has a tow package, a three leaf rear suspension, and a problem... When I went to tow a tent trailer, the back end sagged, bottomed out, and began to squeak while unloaded. I di leaf rear suspension, and a problem... When I went to tow a tent trailer, the back end sagged, bottomed out, and began to squeak while unloaded. I did what reasonable person would do with a new $35K truck under full warranty, I complained. My complaints fell on deaf ears. My service adviser at Kendall Toyota of Eugene, OR must be new to Toyota, because he looked me in the eye and said, "No, the Tacoma's went from a two leaf rear to a three leaf rear." He went on to say that there may be, "some atmospheric effect on leaf springs that cause them to squeak under the right conditions." He added that I, "Should buy aftermarket airbags for the rear," and that Toyota, "Also recommended that I buy aftermarket airbags for the rear." Leaf springs have been around since Roman chariot times. Everyone knows they sag/squeak, and that this is fixable, so fix it! Toyota Customer Service was to no avail. According to Kendall, Toyota's Customer Service said my 2012 is, "fully updated," and has all of the corrected parts that '05-11' owners begged for (what with three whole springs, Teflon contact points, etc...) AND YET... My $35K MASTERPIECE sounds like I'm dragging a chain down the road w/28K mi. Thank you, Kendall, and Toyota Customer Service. My accountant said I should turn this truck into a heavy duty ASAP because of my filing status. I thought it would be a Tundra, but now I'm not so sure I'll stick with the brand. More

Salesman was friendly and knowledgeable without being pushy. He never dismissed our concerns, but actively sought answers to them. The finance person was efficient and knowledgeable and was able to expla pushy. He never dismissed our concerns, but actively sought answers to them. The finance person was efficient and knowledgeable and was able to explain everything clearly. More