Kendall Toyota of Eugene

Disappointing The salesman was nice enough, and was helpful in getting us to a lot, that had, what we were looking for. However, it took 4 hours to complete the pr The salesman was nice enough, and was helpful in getting us to a lot, that had, what we were looking for. However, it took 4 hours to complete the process for a cash deal. Two days later we had to bring back the vehicle to the dealer for brake noise. The dealership inspected and resurfaced all rotors without any issues. But, if the dealership truly completed the precertified vehicle inspection, they should have caught this noise, and properly inspected the pads and rotors. After some online research, we read that with pitted rotors it can overheat the brakes and potentially cause a fire. More

Very dishonest people Kendall Toyota Dealer of Eugene are by far, the worst car shop I’ve ever taken my car for service. They are the most dishonest people ever... My Toyo Kendall Toyota Dealer of Eugene are by far, the worst car shop I’ve ever taken my car for service. They are the most dishonest people ever... My Toyota Camry had an extended warranty for exesive use of oil. I brought it in and it took them close to 2.5 hours to fill up the car with the needed oil, about two quarts. They sealed it up and told me to bring it back after I’ve drove it for 1,200 miles, but not to exceed 1,300. I brought the car back right after the 1,200 required miles and this time it took them over 3 hours to come back and tell me the oil in the car was perfectly fine, “it’s right to the top” he said. I knew something was wrong so I checked the oil in the car right before I started up, it was right to the top. At this point the mileage in the car was over 148,000 miles and the Mandatory Extended Warranty coverage would end at 150,000. I drove the car for just over 1,000 miles and the car used two quarts of oil; I have the record for that as it was checked at Springfield Toyota Lythia Dealer, where I took it next. At Springfield Lithya Toyota Dealership took them just over 10 minutes to add the needed oil; they told me to come back after I drive it no more than 1,220 miles. I came back right after I drove it the required miles and it took them less than 15 minutes to come back and tell me that the car had failed the test, he, (Teady) said, “that means it is using lots of oil”. He scheduled an appointment, set me for a car loaner, and got my car fixed within 4 days. Toyota cars are good, service at Kendall Dealer were not to me. We’re getting ready to get our new car, and are certainly going to get it at Lithya Toyota of Springfield. They treat me nice and at Kendall Dealer were not, they were dishonest people and I feel they’ll trick anyone. This is my most honest opinion and recount of my experience there. More

tim review we got a great buying experience at this dealer. the price was exactly as we agree by phone and email no tricks no games. the sale person Jake Rand we got a great buying experience at this dealer. the price was exactly as we agree by phone and email no tricks no games. the sale person Jake Rand done everything to make our transaction enjoyable and we been done in just a little over 2 hours. More

Used Bait and Switch and Demanded Money a Month After They used a bait and switch to get my boyfriend to drive up to Oregon from California to buy a truck. The truck photographed was not the truck on the They used a bait and switch to get my boyfriend to drive up to Oregon from California to buy a truck. The truck photographed was not the truck on the lot. Then they had to swap out to a different truck. Now they are violating their signed contract almost a month later and harassing him for more money. More

Great service for over ten years! Kendall has been servicing my 2007 Highlander since new. I trust their service department to do alert me to needed maintence and repairs and then do Kendall has been servicing my 2007 Highlander since new. I trust their service department to do alert me to needed maintence and repairs and then do the work right. Service staff is always helpful and friendly, shuttle drivers are great! More

Kaleb @ Kendall was great! My transaction was very enjoyable. Fast and cortious service. Was in and out in about 2 hours start to finish. Kaleb was enjoyable to work with. No My transaction was very enjoyable. Fast and cortious service. Was in and out in about 2 hours start to finish. Kaleb was enjoyable to work with. No pressure and was able to answer questions and if did t know went and found out. More

Great place to buy I was very impressed with nick Anderson. He made me feel comfortable during my whole car buying experience, he worked me a great deal on my brand Toyo I was very impressed with nick Anderson. He made me feel comfortable during my whole car buying experience, he worked me a great deal on my brand Toyota Corolla . Thank you I love my new Car More

Funny numbers on the autoloan Short version. Selco gave me a laon, *IN MY HANDS* for 20k @ 1.99% interest with a payout of 20400$ over 48 months Kendal keeps trying to get me Short version. Selco gave me a laon, *IN MY HANDS* for 20k @ 1.99% interest with a payout of 20400$ over 48 months Kendal keeps trying to get me to sing a "loan application" that shows a payout of 27k$ ... despite the "numbers" (interest, months, loan amount) 'matching. told them the loan was WRONG.. and to give me more on my trade in. the SECOND loan they tried to get me to sign.. despite having a CHECK on the desk. was for MORE money (27900$) ... They can not be trusted at all. More

Finished in less time than quoted Was leaving on a trip when we realized that we would be over our service mileage. Called in and they had no appointments befor we Was leaving on a trip when we realized that we would be over our service mileage. Called in and they had no appointments befor we More

Terrible customer service We drove all the way from Salem for a specific vehicle that we were told we were pre approved for and would be with in the payment we needed. We were We drove all the way from Salem for a specific vehicle that we were told we were pre approved for and would be with in the payment we needed. We were told we had an appointment and that a manager would be waiting for us when we got there, they even called the night before to confirm we were still coming. We get there to find out that the manager wasn't notified we were even coming and that not only did they sell the vehicle the night before but that no one knew we were coming and no matter what that vehicle or any other one like it wouldn't be in our price range. We felt cheated and lied to and wasted a ton of time and gas to be screwed over and no one really seemed to care. We will never go back and will never recommend this place to anyone! More