Kendall Toyota of Eugene

We would like to express our appreciation for the seamless transaction with our newly purchased 2020 4Runner. Start to finish Megan Smith was a delight to work with as well as the consummate profess seamless transaction with our newly purchased 2020 4Runner. Start to finish Megan Smith was a delight to work with as well as the consummate professional. We appreciate her timeliness and attention to detail. Megan quickly negotiated the deal "we wanted" without the haggling and back and forth games that all the other dealers wanted to play. She also arranged installation of accessories and many aftermarket products before we picked it up. To top it off, the delivery was quick and easy. Kudos to you and a team that actually cares about customer service. You have won a Toyota customer and referrals for life. More

Overpriced and under experienced! I recently purchased a 2019 Toyota Tacoma TRD off-road 4 weeks ago. I put in new lights and when I pulled out my tail light I noticed that the plastic I recently purchased a 2019 Toyota Tacoma TRD off-road 4 weeks ago. I put in new lights and when I pulled out my tail light I noticed that the plastic piece inside was broken. Kendall told me that because I did my headlights it avoided my warranty. They wanted to charge me $240 for a new rear unit!!!! I just spent $40,000 on a truck and they want to charge me for something that was already broken! A week later I noticed my steering was way off, I went in and it was very out of alignment. They would not align it for free and charged me $89! I told them it was a brand new truck and I just spent $40,000 with them and they wanted to get another 89 out of me!!!! After I spent another $89 they aligned my truck and It is still off! And now my brakes are super stiff and funky! I'm really hoping Kendall didn't sell me a lemon!!!!! I really appreciated the sales team for working with me but the service team is absolute garbage! What ever happened to Great customer service!?! Overcharged and under experienced! I am definitely going to cancel my extended warranty, knowing now about their service! That $89 just costed them 2500!!!! More

Sold my card after we made a deal Worst place I have ever dealt with. Made a deal and the sales person told me he would drive it to me. The next day he changed his mind and stated "may Worst place I have ever dealt with. Made a deal and the sales person told me he would drive it to me. The next day he changed his mind and stated "maybe the purchase would not work." Told them we would travel. They sent the purchase offer to the bank and they asked for a picture of our check. Sent it to them and they stated they sold my van accidently. This dealership strung us along for a week!! I went to another dealership at Kelso, Wa and everything went great. More

Multi point inspection failed to disclose massive rust I bought a "Toyota Certified" used car. It looked great, but they failed to disclose that the entire underside of the car was covered with rust. I bro I bought a "Toyota Certified" used car. It looked great, but they failed to disclose that the entire underside of the car was covered with rust. I brought the car in for the free first year of oil changes which were included with the purchase price. That effectively kept me away from my regular mechanic and oil change location so that no one informed me of the rust until my one year warrantee was up and I went to my regular mechanic for service. Kendall Toyota is looking to take advantage of you. Their multi point inspection is a marketing strategy, not a service designed to disclose problems. Take your potential used car purchase to a trusted mechanic. You can not trust the dealer. They operate in the tradition of the slimy used car salesman. More