Kendall Toyota of Eugene

We recently purchased a Camry SE Hybrid and paid cash. There was no problem from Kendall by paying cash for the car. Our sales person was Katelyn McCall and we could not be happier. She kept us informe There was no problem from Kendall by paying cash for the car. Our sales person was Katelyn McCall and we could not be happier. She kept us informed on the progresss of the car's expected date of delivery. When we arrived from Vancouver to tske delivery, she was right there and took as much time as we needed to explain the operation. This is our first hybrid and I am very pleased so far we the vehicle. I'm sorry others had a bad experience but we could not be happier. More

I am extremely disappointed in how Kendall Toyota of Eugene handled a potential car deal. I was working with Katelyn McCall at the dealership. We agreed on a price and arranged a date and time to do a t Eugene handled a potential car deal. I was working with Katelyn McCall at the dealership. We agreed on a price and arranged a date and time to do a test drive and pick up of the vehicle. We live about 270 miles away. In preparation to make the trip to Eugene, we had to take time off of work and even booked a local hotel. We were excited to move forward with the purchase but thought we'll check in with Katelyn to make sure everything was in the clear, I asked, "would check would be okay?" (indicating we weren't going to finance it) then immediately it was communicated to us it was "Sold!". No warning, no heads up that another deal was in process, or any other potential buyers. Per WSJ "Dealers have always preferred you finance versus pay cash, but they have amped up the pressure to take loans and are, in some cases, even refusing a sale if you intend to pay cash. And yes, this is perfectly legal for a dealer to refuse your money". Kendall Toyota of Eugene was not being transparent or honest. They wasted my time. They don't care about their potential customers. Sincerely, Joe More

Everyone at this place is classy and honest. They treated me well and fairly, all the way from the sales person to the finance manager. When there was a misunderstanding, they took care of it ho They treated me well and fairly, all the way from the sales person to the finance manager. When there was a misunderstanding, they took care of it honestly. I would buy form them again. More

Terrible experience! Attempted to buy a new car in transit, asked 5 different salespeople the same question and got 5 different answers. Avoid dealing with Laurel, Dax Attempted to buy a new car in transit, asked 5 different salespeople the same question and got 5 different answers. Avoid dealing with Laurel, Dax and Zack. Completely incompetent and rude employees at this dealership. They’ve lost all future business from my company and family! More

I purchased my new Rav4 in November and couldn't be happier with my choice! I absolutely love my car, but my experience with Kendall Toyota was more than just a car purchase! I was referred to Ryan happier with my choice! I absolutely love my car, but my experience with Kendall Toyota was more than just a car purchase! I was referred to Ryan Sears by a friend of mine. From our very first conversation it was clear I was in good hands! Ryan personally spent a little time to get to know me and lined me up with a salesperson he knew I would be comfortable with; Kaitlynn quickly stepped in and took me under her wing. Kaitlynn also took the time to get to know me, not just what car I was looking for. You could tell Kaitlynn was passionate and took pride in her job and the people she works with. Her knowledge of the vehicles was pretty impressive! Kaitlynn really went above and beyond any expectation I could have had! She is just a sweetheart and has a way of making you feel like you've known her forever but at the same time still very professional. Once I decided on the vehicle I wanted, their team went to work. They made everything so easy, even going through the paperwork with their finance department was fun!! I drove into the dealership a little nervous and left with complete confidence in not only my car, but the people I bought it from! Thank you!! looking forward to scheduling my first maintenance appointment just to see you all again! More

Mark in Service took initiative and saved me time and money with honest opinions and fair prices. money with honest opinions and fair prices. More

I’ve been using this dealership since I purchased my car in 2015. Recently went in for service decided to walk to the mall as I was starting the man who drives the shuttled said to me I’ll take you and pick in 2015. Recently went in for service decided to walk to the mall as I was starting the man who drives the shuttled said to me I’ll take you and pick up when your car is finished. Received a call my car was completed and I was picked up immediately! Both the shuttle guy and the man who helped me were excellent! More

Great service, especially from Carrie in customer care! She worked hard to get me the best deal with warranties. She worked hard to get me the best deal with warranties. More

Kenadall Toyota Eugene - Stellar. After purchasing my third vehicle from Kendall, the moon roof was discovered to have a leak. This was a several thousand dollar fix, they fixed it. After purchasing my third vehicle from Kendall, the moon roof was discovered to have a leak. This was a several thousand dollar fix, they fixed it. Being a single mom, a home health nurse who works out of their vehicle and an all around busy person, I was concerned and naturally worried as what to do. I was amazed at the kindness and genuine support I received after talking with the General Manager Jeff who followed through with his word and took care of the problem every step of the way. All the while, the most excellent service clerk Carrie always knew the right thing to say or do. She would call and leave update messages without me having to chase her down to find out information, she would even remember to remind me of the little things like to get my parking card out of the rental vehicle...she was nice, really nice, a natural and seemingly doing things in an effortless manner...on-and-on... ...these people made my day and reminded me how to be, even in my line of work where compassion, empathy, kindness and understanding are essential especially in todays unusual world. I am grateful for Kendall Toyota of Eugene and will continue to purchase vehicles here for as long as I am in Eugene. Thank you for all you do!!! Don't change a thing, you all are doing great More

I had a great experience with Chris, I reserved a Tacoma listed on thier website. He informed Mr it would be there in 2 weeks, by the 19th. It came on the 17th, I flew down from Seattle he had everything re listed on thier website. He informed Mr it would be there in 2 weeks, by the 19th. It came on the 17th, I flew down from Seattle he had everything ready to go, I was in and out of there in less than 2 hours smiling the whole 6 hour drive home, Awesome job, very easy process Thanks! More