Kendall Toyota of Bend

I had an appointment on July 31,2020 to have my transmission fluid changed. My service Consultant, Payton Powell , was very helpful ,knowledgeable and personable. If I do need any further appointme transmission fluid changed. My service Consultant, Payton Powell , was very helpful ,knowledgeable and personable. If I do need any further appointments at Kendall I will ask for her personally. Thank you, Deborah King More

Would definitely recommend My wife and I have recently purchased a new Toyota Highlander Hybrid. When I called the dealership, I requested to speak to a Veteran, and was trans My wife and I have recently purchased a new Toyota Highlander Hybrid. When I called the dealership, I requested to speak to a Veteran, and was transferred to Tim Anglin. This Tim is a "class act", and he was very professional. Was very patient with us, and made the buying experience a good one. I trust the guy, and know that he would be of help if we ever had problems with the service department. Veterans trust other Veterans, and Tim supported that feeling from the "get-go". Proud to recommend Tim and this dealership. More

No sales help Based on the reviews I should not be surprised by our experience today. No one said a word to us when we looking around outside, so we figured we woul Based on the reviews I should not be surprised by our experience today. No one said a word to us when we looking around outside, so we figured we would go inside and had the same result. My daughter was looking to lease a rav4 I guess business is so good you don’t need any more sales. Your GM should know about this, and if he does maybe Toyota needs a heads up. Veeeeery disappointing More

devalued customer beware shady sales practices and rude employees. repeated attempts to sell me financing or boost the price. jeff threw a tantrum when i asked them to beware shady sales practices and rude employees. repeated attempts to sell me financing or boost the price. jeff threw a tantrum when i asked them to fix the roof rack before handing over final payment More

Absolute worst sales experience and equally as bad service. We thought we'd try and "buy local" and gave this dealership a shot at our business. They quoted us on a new car and two weeks later, said the car was We thought we'd try and "buy local" and gave this dealership a shot at our business. They quoted us on a new car and two weeks later, said the car was unavailable and instead offered one with a different trim package at a much higher price. Well, low and behold, they advertised the vehicle we'd contracted to buy on AutoTrader and when we inquired, said "come on down, it's on our lot!" The service department is great at servicing a car, but when you come in with a problem, they'll disavow that it has a problem. Also, on my old Toyota, when I'd bring it in for recalls, they'd always say "we noticed your fluids are dirty and highly recommend you let us change them -- tranny, brakes, radiator -- to the tune of $600. Only issue is that I'd had the fluids changed at an independent just two weeks prior; I called the independent (who used to work for the dealership) and he laughed and said "yep, they do that to everyone..." I stopped by his shop and he took the time to show me the fluids, which were new, clear and clean. I've owned Toyotas for over 30 years and we'll likely switch brands just to stay away from Kendall Toyota of Bend -- they are that bad. BTW, we ended up buying the exact vehicle we wanted AND FOR LESS, and totally no hassle, by driving over to Springfield and buying from Lithia. What a great sales department to work with; solid quote, vehicle ready when we got there, in and out in 45 minutes with our new vehicle. More