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Kendall Toyota of Bend
Bend, OR
71 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 71 reviews
March 17, 2025
Purchasing a new car is supposed to be a fun and exciting experience. However, depending on the salesperson, this experience can be ruined by a greedy and rude salesman. While trying to find the right vehicl experience. However, depending on the salesperson, this experience can be ruined by a greedy and rude salesman. While trying to find the right vehicle without the hassle of driving to the dealer, I mistakenly looked through the Kendall website and requested information on a 2025 RAV4. Shortly after, I received a call from Derik Pulver, who was initially very pleasant and helpful. Since the vehicle advertised online was unavailable, we discussed three possible scenarios on how to obtain the car I was interested in. I agreed to pay a deposit on one of the vehicles, but it was unclear which one I was making a deposit on. The second day, I received a text from Derik, which I perceived as rude, as he demanded I sign the deposit via the link he had previously texted. Having doubts about which car I was paying the deposit for, I called the dealer to speak to Derik. During our short conversation, I could tell Derik was annoyed by my questions and condescending with his answers. He proceeded by hanging up the phone mid-conversation when I pressed him on his attitude. I contacted the dealer to speak to a manager. Dillon Fulks, another sales consultant, lied about being the manager and tried to downplay the situation as a "minor hiccup." It is a shame that a great experience was stained by two guys trying to make a sale without considering the customer's experience. These people forget that it is their job to answer questions as often as necessary until the customer is satisfied. I will be taking my business elsewhere because Kendall of Bend needs to realize that they are not the only dealer where people can turn to purchase a vehicle, especially when dealing with mediocre and deceptive customer service. I definitely dodged a bullet!! More
by violet28
Employees Worked With
Derik Pulver & Dillon Fulks
November 05, 2024
Wanted to provide some feedback after recent service on my 2021 Venza with 50,000 miles. Received several recommendations for items that "Requires Immediate Attention" on my multi-point inspection for my 2021 Venza with 50,000 miles. Received several recommendations for items that "Requires Immediate Attention" on my multi-point inspection form". It appears that 3 are items that must be on a Kendall recommended service (ie: Dealer Money Maker) that is above and beyond the Toyota Maintenance Intervals. It appears that all 3 were for items that likely were not even manually checked / observed at the time of service. As an example, the cabin air filter was listed as needed replacement, even though it was replaced by me recently, and after checking it again today, appears to be brand new. I've lost a LOT of respect for Kendall dealer maintenance, and their recommendations. More
by cliedtke72
Employees Worked With
n/a
August 16, 2024
I would like to compliment one of your service employees, Hannah Holliday. She was my service advisor this morning. She is professional, know the business, got me in/out quickly, friendly, great attitude. A Hannah Holliday. She was my service advisor this morning. She is professional, know the business, got me in/out quickly, friendly, great attitude. A keeper! Best, John Moeckel, RAV4 owner. More
by JCMINFL
Employees Worked With
Hannah Holliday
March 22, 2024
“Toyota Care” appointment for service was at 1:20 told if would be about an hour - I did not leave dealership until 3:45. When I got in my car the new air filters that I was told were changed were sitting on would be about an hour - I did not leave dealership until 3:45. When I got in my car the new air filters that I was told were changed were sitting on the passenger seat i changed them when I got home. I will never go back. More
by SJK
Employees Worked With
Purple Team
January 12, 2024
We had another great experience. Noah was great to work with. We left with the truck we wanted and had a good time in the process. Thanks Noah! Noah was great to work with. We left with the truck we wanted and had a good time in the process. Thanks Noah! More
by tompearson48
Employees Worked With
Noah
December 16, 2023
Had a great experience working with Alex when buying my new Tundra. I left with what I wanted and am very happy with how Alex and his team took care of me during the sale. new Tundra. I left with what I wanted and am very happy with how Alex and his team took care of me during the sale. More
by Paul Brown
Employees Worked With
Alex Vasquez
November 13, 2023
I was set to buy a new Tacoma. I was coming from out-of-state, so wanted to make sure it would be ready for pickup when I arrived(extras,etc.). After getting handed of to a diff. s I was coming from out-of-state, so wanted to make sure it would be ready for pickup when I arrived(extras,etc.). After getting handed of to a diff. sales person, and submitting info for my vehicle for a trade-in offer, I never received another call. I suspect because they new I was paying cash. The truck I wanted was still online a week later. Rating: ZERO!! More
by dmdittman
Employees Worked With
Nicole, Chris
October 16, 2023
So – stopped by the dealership yesterday. Saw the car driving in and went over to the car and looked at it. Showing it’s age in some spots, needs the top replaced (probably around a grand), Saw the car driving in and went over to the car and looked at it. Showing it’s age in some spots, needs the top replaced (probably around a grand), but I figured that’s all stuff I can handle. Was ready to come in and make the deal, until I saw the price tag hanging in the car. Seriously? You advertise this car all over the internet, for under 10K, but yet when one takes the time and effort to travel to you and be there in person, you jack the price up a couple grand to over 12K? Talk about sleazy! In More
by camtscott
Employees Worked With
ej
October 15, 2023
Very clean premises and professional service. I went in not very sure of what car to get but thanks to the impecable customer service of Frank L I got a very nice car. He was knowledgeable, respe I went in not very sure of what car to get but thanks to the impecable customer service of Frank L I got a very nice car. He was knowledgeable, respectful, patient, and very helpful 👏🏼😊! I give him 5⭐️!! More
by alijulo97
Employees Worked With
Frank L and Elliot D
