Kendall Toyota

Rip off. TOO expensive. I don’t trust them now, so I am not returning back because I feel that it was a complete rip-off. TOO expensive. I don’t trust them now, so I am not returning back because I feel that it was a complete rip-off. More

Every time my car needs a service, ALL the personnel is highly recommended. They are a good team working together to bring the BEST service. Yeily Díaz is wonderful and she always coordinates the technic highly recommended. They are a good team working together to bring the BEST service. Yeily Díaz is wonderful and she always coordinates the technicians, the best possible price to pay x a service, and the dealer even wash my car. What else can you ask for? Simply the BEST❤️👍 More

I. Took my. Car chr 20020 x oil changed and they didn't change oil. atend x Orlando pacheco..they scamm it is my last oil. Change .. change oil. atend x Orlando pacheco..they scamm it is my last oil. Change .. More

The service manager was very good at ensuring that my needs were met and I was well informed about the status of my car. needs were met and I was well informed about the status of my car. More

Good customer service. Very satisfied with the quality and gentleness .special customer service provided by Juan Carlos Minaya . I have been a costumer for more than 20 yea Very satisfied with the quality and gentleness .special customer service provided by Juan Carlos Minaya . I have been a costumer for more than 20 years. More

V e r y fast s e r v i c e s T Y! More

Excellent customer service by Ronnie. He was very friendly and answered all my questions. Driver who took me home very pleasant and a timely return He was very friendly and answered all my questions. Driver who took me home very pleasant and a timely return More

It turns out this dealership has different done a lot to change things around and I now recommend it. Great service. change things around and I now recommend it. Great service. More

I like bring my car to south Dixie HWY TOYOTA because the make great job make great job More

I’ve purchased two cars from Kendall Toyota and overall they have been pleasant experiences. So I was very surprised when I took my car to be serviced today and I encountered Gilberto Castro “Service Advis they have been pleasant experiences. So I was very surprised when I took my car to be serviced today and I encountered Gilberto Castro “Service Advisor”. I received a text notification alerting me I needed to take my car in for an oil change. So I scheduled a 7am appointment to try and limit the impact to my work schedule. I arrive at the dealer and Gilberto tells me all I need is a tire rotation. Well, I recently replaced one of my tires and had a tire rotation completed offsite. I let Gilberto know this and his response to me was “that’s not my problem” “you don’t need an oil change, you only need a rotation” My shocked response was “so I came here at 7am for nothing?” Again Gilberto’s rude response, “that’s not my problem, then you don’t need service” seeing that I was only getting attitude from Gilbert I asked him to please call his Manager. His response “He is inside, go get him”. Well I had to go search for the manager office. To be fair when I found him, the manager was professional, apologized for Gilbert behavior and miss understanding and had my oil changed within 30mins. I understand this is a car dealership and transactions are usually unpleasant and the workforce is not the most educated but I expected better customer service from Toyota. My family chose Toyota for the quality of their cars but their customer service training definitely needs some work. Or maybe this is isolated to one bad apple, Gilberto Castro. He should probably find himself a job where he doesn’t need to deal with people. More