Kendall Subaru of Eugene

Kendall Automotive is the best. When my mechanic told me he could no longer work on my '84 Jetta (couldn't get parts) I started my hunt for my last car (Seriously, I'm 71). I bought When my mechanic told me he could no longer work on my '84 Jetta (couldn't get parts) I started my hunt for my last car (Seriously, I'm 71). I bought my 2012 Subaru Outback at Kendall Ford in 2014. They let me take it to my mechanic to check it out. He advised that I have them do a few things which they did without charge ($1500 worth). They took care of the little things as well - again at no charge. I've had a couple of things done at Kendall Subaru, the last being a catalytic converter. Yes, $$$$. They took excellent care of me, and even found me a discount. They are the nicest dealership I've ever dealt with. More

Very good Have so far very good experience with these folks, and they try there best to always make sure everything is right. The service reps are very friendly Have so far very good experience with these folks, and they try there best to always make sure everything is right. The service reps are very friendly More

Never been disappointed Kendall Subaru on Coburg Road has the best service department I have ever experienced. They don’t hesitate to address any issues you have, even when y Kendall Subaru on Coburg Road has the best service department I have ever experienced. They don’t hesitate to address any issues you have, even when you drop by without an appointment. I also love how knowledgeable the service consultants are, and to top it off, two of them are female!! Kudos to you!! Thank you for making what could be a negative experience a very pleasant and positive one!! More

My experience on this particular service visit I can only share that on this particular service visit, it was excellent because of Josh McClary, a service consultant and Dan, the mechanic. They wer I can only share that on this particular service visit, it was excellent because of Josh McClary, a service consultant and Dan, the mechanic. They were friendly, communicative and informative. I will point out, though, the problem was a minor one and my 2015 Subaru was still under warranty. I have never had my car serviced at Kendall. When I purchased my Subaru in 2015, I discovered the tires were filled to a level of 60psi.. Needless to say, I lost my confidence immediately when I discovered this. If they could sell me a vehicle with dangerously filled tires, what does that say about their service department? Added to the my decision at that time was reading some of the reviews on this website and other websites.. The reason I took my car in this time was because my local mechanic advised me to since my car was still under warranty. When I spoke to Josh about my distrust, he explained that Kendall has made it their priority to focus on answering and satisfying customer complaints. He explained the mechanics are getting better trained. Josh's salesmanship made me reconsider about having my car serviced at Kendall, if this is the case. I will think more on it before I make up my mind. More

Poor Communication We had battery problems with our Outback we felt as though the service tech did not believe us when we described the problem. When we finally picked o We had battery problems with our Outback we felt as though the service tech did not believe us when we described the problem. When we finally picked our Outback up after the battery had been replaced the service tech a man don't know the name was arrogant, short and very unfriendly. No thank you was offered when we picked our car up. This is very different from the service Tech's at the Chevy store, I have my Silverado serviced here and they are very upbeat friendly concerned and have a can do attitude. None of this is true of the Subaru dealership, I am amazed as it is owned by the same company. I think the service Tech's either need more training or they should work at the Goodpasture store for a month to get a feel as to how to treat people. The Tech's at the Chevy store are #1 in my book and I wonder if I can get my Subaru serviced at the Chevy Store!!!! I am not too interested in returning to the Subaru store!!! Thank you More

90K Service on 2006 Subaru Forester Kara and the Subaru service Team do an excellent job. Kara is great at the interface between the customer and the service crew, effectively communica Kara and the Subaru service Team do an excellent job. Kara is great at the interface between the customer and the service crew, effectively communicating and ensuring the entire service proceeds smoothly. The service was done quickly and additionally the team replaced the straps holding the battery which were missing at no charge. The battery had been purchased and installed elsewhere. The overall experience was great. One recommendation: open a dealership or service center in Roseburg, save us the commute! More

First Time Customer Staff was very helpful, friendly, and informative. I felt like my business and time was appreciated. The dealership was nice, clean and welcoming. I h Staff was very helpful, friendly, and informative. I felt like my business and time was appreciated. The dealership was nice, clean and welcoming. I have no complaints. Keep up the good work. More

30K Service The Experience at Kendall Subaru never ceases to amaze me....They go the extra 10 miles to make it enjoyable...Kara Beachem in Service is so Awesome a The Experience at Kendall Subaru never ceases to amaze me....They go the extra 10 miles to make it enjoyable...Kara Beachem in Service is so Awesome and right on when she gives you the estimate of needed repairs...and Tony Castanza the GSM...He is always a pleasure to talk with...and really has a great crew under him....Kendall has me as a customer forever....Thanks again for all you do... Jeffery Arkyns More

Great Service Department This was our first oil change and full service with our new Subaru and it was so easy! No appointment needed, a clean, comfortable area to wait in This was our first oil change and full service with our new Subaru and it was so easy! No appointment needed, a clean, comfortable area to wait in . And the staff was all so friendly and helpful. A big thank-you. More

Very helpful people. The cowl on my car didn't connect to the windshield. I'm pretty sure it had been like that since I bought the car, but I never noticed it. I was rel The cowl on my car didn't connect to the windshield. I'm pretty sure it had been like that since I bought the car, but I never noticed it. I was relieved that it was under warranty, so no charge. Also, I had my battery replaced. Service was wonderful. More