Kendall Subaru of Eugene

Unhappy with treatment We have purchased many cars from the Kendall auto group and this was by far the worst car buying experience. Manager Shawn is rude and offensive to d We have purchased many cars from the Kendall auto group and this was by far the worst car buying experience. Manager Shawn is rude and offensive to deal with. Claiming that Kendall does not give trade in credit on acceasories even though Kelly book allows . Shawn could not be bothered to get up from his desk to even look at the trade. The funny thing is they have 2 cars one model lower on their lots with double the miles as this trade and are asking almost 5000.00 more !! I would use caution in dealing with Kendall Subaru. More

water On the passenger floorboard After a few minutes wait, I was asked about my problem. I responded and within minutes, my problem was diagnosed, my car was pulled into the shop, th After a few minutes wait, I was asked about my problem. I responded and within minutes, my problem was diagnosed, my car was pulled into the shop, the problem solved and I was walking out the door. Without a bill. Doesn’t get any better than that. The service department was busy but had sufficient staff to handle the needs quickly and efficiently. I’ll be back. More

Terrific Service From booking the appointment to having my Outback serviced, everything was smooth sailing. I won't go anywhere else. The staff and service were the be From booking the appointment to having my Outback serviced, everything was smooth sailing. I won't go anywhere else. The staff and service were the best! More

The always seem to aim to please I purchased my car through them. I have never had a bad experience with their service. The care that they take makes me glad to be a customer. I purchased my car through them. I have never had a bad experience with their service. The care that they take makes me glad to be a customer. More

Felt like my concern was blown off I made an appt for my 1st oil change, and to have an issue with my front side windows fixed. Service was fast. Service adviser friendly. But the very I made an appt for my 1st oil change, and to have an issue with my front side windows fixed. Service was fast. Service adviser friendly. But the very real noise from the side windows, and weather stripping that does not clear the glass at all when windows are put down then up, was dismissed. The tech took it for a drive and no vibration was detected. I have no desire to deal with car problems, and so I'd not bring it to their attention if I didn't feel it's a manufacturing defect or oversight. The wind noise is ridiculous at highway speeds. Both myself, and passengers, are always checking to see if windows are all the way up, because they sure don't sound like it. And it vibrates when partially open. Not okay. I was told there's nothing to be done. So I just have to live with this? I've done some research. There have been TSBs about his. Come on, Kendall. Help me problem solve this! More

First 6 month service I took my new 2017 Outback in for it's first 6 month service. I was very pleased with the quick service and friendly personnel. A very good first expe I took my new 2017 Outback in for it's first 6 month service. I was very pleased with the quick service and friendly personnel. A very good first experience with my new car! More

Good initial service. Very poor follow-up. I brought my outback in for a warranty issue. Kendall got me in quickly, which I appreciated. When I got my car back, a button was missing on the da I brought my outback in for a warranty issue. Kendall got me in quickly, which I appreciated. When I got my car back, a button was missing on the dashboard. They said they would look into it and call me the next day. So far I have had to call them three times and I have yet to get a call back. It seems like a trivial thing, but taking things apart and putting them back together and customer service is your job. I didn't mind the button issue (people make mistakes, no big deal) but not following up to fix the situation has me a bit irked. More

Highly Recommended - Express Service No service appointment required, just stop by and your vehicle is immediately attended to. The staff is friendly and there is a comfortable waiting r No service appointment required, just stop by and your vehicle is immediately attended to. The staff is friendly and there is a comfortable waiting room while your vehicle is getting top notch service. More

Kendall Subaru is top notch! Over the past 10 years, I have had many positive experiences with Kendall's Toyota, Ford and Chevy dealerships in Eugene. They all did a solid job wit Over the past 10 years, I have had many positive experiences with Kendall's Toyota, Ford and Chevy dealerships in Eugene. They all did a solid job with repairs, parts and costumer service so i felt confident that Kendall would also be the right choice for my Subaru purchase, and they were. Yesterday, my service appointment was to diagnose a possible brake issue. After a complete brake inspection, the vibration i had reported revealed itself as a tire out of balance. I had been mentally prepared for the expense of a brake job, but was pleasantly surprised to only pay for a tire re-balance. This also gave me much peace of mind before I began my 850 mile drive today. With this being my third service experience in the past few months (my other two were Express Lube and a headlight replacement), I have noticed some consistent qualities within this service department: attentiveness, professionalism, efficiency and fairness. And it wasn't just my experience either. As I sat in the waiting area, i had overheard one of their Service Advisors giving a repair update to a customer. The Advisor asked the customer how long they had intended to keep the vehicle and then gave a "priority list" of items that needed attention. This approach immediately caught my ear as my older brother had been a top level Service Advisor for 30 years at two Southern CA car dealerships. He would also use this approach to help his costumers to evaluate their repair strategies and folks loved him for this and his honesty and candor. I feel that Kendall Subaru strives for that same high level of integrity that my brother reached for every single day for his customers and that's a rare find. Thanks again Kendall for another top notch customer service experience! More

Easy like Sunday Morning Excellent service. No charge for front license plate bracket. Very fast turnaround for oil service. Nothing to add but the review says I must type 25 Excellent service. No charge for front license plate bracket. Very fast turnaround for oil service. Nothing to add but the review says I must type 25 words. More