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Kendall Subaru of Eugene
Eugene, OR
456 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 456 reviews
October 02, 2019
Excellent service start to finish. Steve and Cam were great. Had a rattle in my eyesight technology and they were able to locate the problem and take care of it. Cam went on a drive with me to hear the r great. Had a rattle in my eyesight technology and they were able to locate the problem and take care of it. Cam went on a drive with me to hear the rattle and knew exactly what to do. Also got an oil change and tire rotation. My car was ready sooner than I expected. Glad I bought my car from here. More
by Ben1984
Employees Worked With
Steve and Cam
September 24, 2019
Mediocre/inept The work took twice as long as they indicated, they left trash in the car (not the first time), tend to be overly expensive, claim things are wrong wi The work took twice as long as they indicated, they left trash in the car (not the first time), tend to be overly expensive, claim things are wrong with the car that aren't (batteries, especially), and refuse to believe things are wrong with the car which clearly are (broken license plate light and radio). The service is friendly, but the service is crap and I don't plan on returning. More
by Richard M
Employees Worked With
Don't remember
September 21, 2019
Sell, Sell, Sell I called ahead to schedule an appointment for a newly purchased used vehicle, and spoke with the rep about any suspected issues. We decided to do a fr I called ahead to schedule an appointment for a newly purchased used vehicle, and spoke with the rep about any suspected issues. We decided to do a free inspection to see if any maintenance issues were outstanding, and then possibly move onto a diagnostic. The day of my appointment, I checked in with a guy named Brandon, and he only mentioned the diagnostic. I had to re-explain to him that I wanted to do the inspection first and then possibly a diagnostic. He became less pleasant and sent me over to express. Express guy was nice, answered my questions and checked out my car. Results came back fairly standard, some tires were getting low, brakes are getting low, and a few leaks. He upsold me on a new rear wiper and license plate light. After that I said I wanted to move to the diagnostic, and he started talking about how he'd have to "see" if they can get me in today, or if I would need to schedule another appointment. I was confused, because I already called ahead and scheduled an appointment. What need was there to re-schedule something I had already scheduled time for? That's when things went downhill and Brandon returned with an "Ok, kid, here's what we need to do -" I'm a 30 year old adult. After a day of diagnostics, Brandon came back that all my tires were bad, brakes were bad and had a few more leaks, and should definitely get those fixed immediately. I asked him how the diagnostic and express people could get different results from doing similar inspections. He proceeded to explain to me how tire tread works and wears down. I proceeded to pay for those "services" and take my car elsewhere for repairs. I don't need some xxxxxx bag talking down to me and treating me like an idiot when it comes across like you're teams aren't consistent in their testing and that you're just trying to sell more product for your store. I was hoping to get support in servicing my car, from the service department, when all I got was a sales rep. More
by Qalmana
Employees Worked With
Brandon, and express employee (younger guy w blonde hair)
September 19, 2019
The best service experience in Eugene! Brandon in service always shakes my hand and calls me by my last name. Catrina is very helpful as well. This staff is dialed in. From top to bottom th Brandon in service always shakes my hand and calls me by my last name. Catrina is very helpful as well. This staff is dialed in. From top to bottom they are very service driven and always ensure that I have a great experience. Jim the GM and Cara the service manager are in the people business! That is why U buy my cars at Kendall Subaru More
by Johnny
Employees Worked With
Steve in service
September 10, 2019
Can’t do it right the first time. took vehicle in on the one day their service center hours aligned with my schedule. The work they performed failed along with not looking into the iss took vehicle in on the one day their service center hours aligned with my schedule. The work they performed failed along with not looking into the issue I stated when dropping off the vehicle. Had to leave work early to return vehicle. Zach at quick service is great. Avoid rest of department. More
by RG
Employees Worked With
Brandon and Zach
September 05, 2019
They can't fix non working Eyesight I took my Forester to fix the Eyesight that quit working. The service manager said it is caused by a non-Sabaru brand replacement windshield that was I took my Forester to fix the Eyesight that quit working. The service manager said it is caused by a non-Sabaru brand replacement windshield that was installed and so he refused to work on and fix the Eyesight. He said I have to change the windshield to a Subaru brand glass first before he would work on it. Upon checking, I found this would cost over $1000. Safeco, my insurance company approved the windshield replacement, but said that I didn't tell them that I wanted a Subaru windshield, as if I was supposed to know that. They also warantee their work only if it is done at one of their approved glass shops using Safelite windshields. The Eyesight worked fine for two years after the windshield replacement, and so I don't believe the windshield is the cause of the Eyesight failure. If the Subaru service dealer would just fix the broken Eyesight, my car would be fine again. But now I have a new Subaru with no cruise control and nothing I can do about. I am sorry that I bought the car in the first place. Without a cruise control I can't even sell the car or trade it in. More
by Dennis Eastman
Employees Worked With
Steve Batura
August 26, 2019
Air-bag recall service Kendall Subaru was very friendly to us and gave us a loaner car for the few hours that it took to get the air-bag swapped out for our Outback. I ha Kendall Subaru was very friendly to us and gave us a loaner car for the few hours that it took to get the air-bag swapped out for our Outback. I had read lots of negative reviews about Kendall Subaru before going there, but most of what was written didn't happen with us. We were greeted warmly and treated well by the staff despite us buying the car elsewhere. Thankfully they weren't mean or condescending, nor did they attempt to trick or deceive us. The only nit-pick was that they left the dash a little dirty, but it's not the end of the world. ;-) Overall, a very pleasant experience at Kendall Subaru. We definitely shop there for our next Subaru. More
by Will and Heather
Employees Worked With
Brandon, Other fellow (sorry, was dealing with child, couldn't remember his name)
July 25, 2019
Service with a hitch. I went to the dealership to have a brake lamp recall done. I explained that my 2015 Forester was making a front end noise. I asked if they had time to I went to the dealership to have a brake lamp recall done. I explained that my 2015 Forester was making a front end noise. I asked if they had time to look at it, I'd be grateful as I was from Roseburg. They sent a mechanic, Dan, as a ride a long and he diagnosed an axle was bad. I was given a loaner car (very nice) and told to come back the next day. I called the next day and asked that all the computer updates be done and if there were any problems to please phone me. I drove to the dealership and my service advisor, Brandon, asked me what I was doing there. He told me that the car was not ready as a part was on order. I was upset as I had just drove over an hour there and no one bothered to call me. Long story made short, my car had the axle replaced, the transmission replaced, front oil pump replaced, and the original recall done. I am now very leery about Subaru's in general. I was told the new transmission is only covered for approximately 25,000 miles as that is the remainder of my 100,000 warranty. I think that new transmission should be covered by the warranty for another 100,000 as the CVT transmission is a huge problem. Honestly we will probably be dumping this Subaru in the future and staying away from this brand. The work was done well and I had a rental free of charge which were both nice. More
by kh51
Employees Worked With
Dan, Brandon
July 15, 2019
Professional and friendly service The service appointment for a recall service was on time as scheduled and completed in less than the quoted time. Staff was very professional and cou The service appointment for a recall service was on time as scheduled and completed in less than the quoted time. Staff was very professional and courteous. More
by senior female
Employees Worked With
Brandon
July 08, 2019
In & Out in 15 min!! Drove down from Seattle with light on the dash! Had it checked as soon as I arrived in Eugene. I had a nail in one tire!!😲 it was patched and Drove down from Seattle with light on the dash! Had it checked as soon as I arrived in Eugene. I had a nail in one tire!!😲 it was patched and I was on my way with a FREE car wash too! GREAT service!!🤗 More
by Jack
Employees Worked With
Sorry, don’t remember names, but he was terrific!
