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Kendall Subaru of Eugene
Eugene, OR
456 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 456 reviews
January 29, 2020
Always wonderful and quick service! I needed a few maintenance type things done. I live out of town, but the cost is always comparable to my area making it worth the drive! maintenance type things done. I live out of town, but the cost is always comparable to my area making it worth the drive! More
by Megan.Stufflebeam
Employees Worked With
Dylan Dewberry
January 28, 2020
Disrespected when questioning service error Took the car in for air bag recall repair. Decided to have them do a change out to the coolant system. The following day I discovered the coolant r Took the car in for air bag recall repair. Decided to have them do a change out to the coolant system. The following day I discovered the coolant reservoir tank was completely empty. Seems a pretty simple task, drain the fluid and refill with the same amount the you took out. I am not a mechanic but know that the system has to be purged of air when doing a change out. Apparently this was not done correctly. Took it back and they redid the job. About 3 hours of my time. No one managed to say the simple words " sorry for you inconvenience" When I suggested that a simple job like this should of been done correctly the first time the service manager who checked me out acted like I didn't really understand the what I was talking about and when I began to interject my opinion he told me to let him finish talking. Which pretty much was a lame excuse and some talking point about the high integrity of the dealership. Not a pleasant visit to this business. When unpleasant things happen in you life generally you avoid repeating them More
by ron
Employees Worked With
Devon was great. The guy the checked me out NOT
January 20, 2020
Tues Jan 14 20202 As always great service from a friendly and competent staff. The wait for the oil change was short and I like the idea of the service check and the t As always great service from a friendly and competent staff. The wait for the oil change was short and I like the idea of the service check and the tire rotation. More
by deighb
Employees Worked With
Brandon
December 30, 2019
I took my new Forester in to the Subaru dealer for an Express oil change. Customer service was great, the service was completed quicker than most, however, they didn't tighten down the drain plug complet Express oil change. Customer service was great, the service was completed quicker than most, however, they didn't tighten down the drain plug completely. I was on travel status for my employer and had already left Eugene when I notice it. I was leaving the job site and saw a 6-8 inch puddle of oil on the ground. I called the service dept and was told to have it towed to the nearest dealer and it would be under warranty. But, it was so late in the day getting it there before they closed would have been impossible. I called the service dept back to see what other options I had and asked for the manager but was told they were in a meeting so I gave them my phone number and asked for the manager to call me back. They never called back so I took it to a couple different local oil and because of liability they would not fix it. My only recourse was take it to the nearest Subaru dealer in Bend. I had to wait for the following day to take where it was diagnosed and fixed. The service dept in Eugene still hasn't called me back about the issue. Such a simple thing turned into a huge hassle and burned up half my day off. More
by Danomatic
Employees Worked With
I don't have any name because I never talked to the customer service manager. All correspondence was through the express oil change Dept and the service dept general info operator
December 05, 2019
Everyone that I talked to at Kendall was super nice and professional, each person knew what they where doing. The tech did not have any service records on my because I did not get it from them and wrote a professional, each person knew what they where doing. The tech did not have any service records on my because I did not get it from them and wrote a whole list of things for me. I went in for a airbag recall and they check the entire car out. I have never had this good of service from anywhere else. More
by d.r.reid.dr
Employees Worked With
Brandon Burns and Daniel Boles
November 22, 2019
My car was towed to Kendall Subaru because of an engine light. They were able to look at it soon after it was towed there. I was told the source of the problem was a faulty part that they replaced, but als light. They were able to look at it soon after it was towed there. I was told the source of the problem was a faulty part that they replaced, but also an oil leak. They were unable to determine where the leak was coming from and asked me to monitor it by bringing the car back in a couple of months. The employee I worked with did take time to explain this to me. While everyone was very polite and helpful, I'm left with a feeling of not being sure this has been completely resolved. More
by Subaru14
Employees Worked With
Brandon Burns
October 24, 2019
Excellent service with timely updates. Our daughter's "new" old car blew up on the way to dropping her at school. We got it towed to Kendall Subaru and they gave us a quick estimate and ma Our daughter's "new" old car blew up on the way to dropping her at school. We got it towed to Kendall Subaru and they gave us a quick estimate and made us feel at ease. They keep us updated with the repair work and made sure to get it done right. Dylan was so courteous and professional. We will be taking our Forester there for all our needs. More
by SP
Employees Worked With
Dylan Dewberry
October 12, 2019
Great service They always take great care of my car. I have to drive 120 miles to get there so I want to be able to trust my advisor that the work is needed and goi They always take great care of my car. I have to drive 120 miles to get there so I want to be able to trust my advisor that the work is needed and going to be done right. They keep me appraised of the work schedule and there are never any surprises, Great service department. More
by Erinfa53
Employees Worked With
Dylan
October 09, 2019
Great service Very good service. Everyone is helpful and considerate. I always return to Kendall Subaru as they are thorough and respectful of any problems I have Very good service. Everyone is helpful and considerate. I always return to Kendall Subaru as they are thorough and respectful of any problems I have. More
by Bj Mirk
Employees Worked With
I don’t know
October 03, 2019
Great service and considerate care Everyone took great care of us and our Forester. Cindy was very good in explaining what was done. Plate light was replaced, oil and filter changed Everyone took great care of us and our Forester. Cindy was very good in explaining what was done. Plate light was replaced, oil and filter changed and regular checkup completed. More
by Subaruowner
Employees Worked With
Cindy
