Kendall Subaru of Eugene

I had 3 recall problems and needed oil change. My appointment was due to take the whole day. Since I have a 2 hour drive to Kendall, I elected to bring enough work with me so I could wait in the cus appointment was due to take the whole day. Since I have a 2 hour drive to Kendall, I elected to bring enough work with me so I could wait in the customer lounge and keep busy. When I told them that I was waiting, the service writer said he would fast track my work and try to get me out by 3 PM. I was amazed at 10:45 AM when he told me all of the work was completed. They had an extra technical available, and they put two technicians on my job at the same time. GREAT CUSTOMER SERVICE! More

Friendly and fast. Drove 2+ hours for dealer oil change. Vacuum was broken. $78 for oil change, no vacuum? C’mon, you’re a dealer! Vacuum was broken. $78 for oil change, no vacuum? C’mon, you’re a dealer! More

Always helpful and friendly. Very good and timely service. Reasonably priced. Would recommend to family and friends. Will have my vehicle serviced at Kendall Subaru service. Reasonably priced. Would recommend to family and friends. Will have my vehicle serviced at Kendall Subaru More

Prompt service I was in with my Ascent recently for service. As always the staff was courteous and the work was done promptly. Good job you guys. I was in with my Ascent recently for service. As always the staff was courteous and the work was done promptly. Good job you guys. More

Fantastic service The service at Kendal Subaru is always fast and professional. The employees are friendly and very helpful. They keep you updated on all aspects of you The service at Kendal Subaru is always fast and professional. The employees are friendly and very helpful. They keep you updated on all aspects of your service while there and what you need too keep and eye on for future visits. I have never had a bad experience at Kendal Subaru. More

First time service visit 5 Stars Due to unexpected circumstances, our 2015 Forester did not get driven very much over the two years since we purchased it used from a Portland dealer i Due to unexpected circumstances, our 2015 Forester did not get driven very much over the two years since we purchased it used from a Portland dealer in 2018. Without having added enough miles to take it in for the next level of recommended service visits, taking it in to Kendall was not high on our priority list until the battery died recently. I imagined that it's infrequent use might have some additional unintended consequences and was a bit concerned that Kendall might not be as generous as they would if we had purchased it from them. To our great delight - the experience was excellent in every way, from the initial quote, the shuttle to work and back, the efficiency of the team, the complementary overview and tire rotation, and the reasonable charge. Good people, courteous and customer focused. Thank you! More

Excellent customer service The service department did a great job helping me solve some problems, took care of a recall quickly and assisted me with new owner questions. The service department did a great job helping me solve some problems, took care of a recall quickly and assisted me with new owner questions. More

Great Service Came into Kendall Subaru, Eugene for an Express Service at the only convenient time for us, they were very busy but very friendly. They kept us posted Came into Kendall Subaru, Eugene for an Express Service at the only convenient time for us, they were very busy but very friendly. They kept us posted on wait time as they did with everyone ahead of us. The waiting area was very comfortable. More

Top-notch customer service I've been taking my car to Kendall for servicing ever since I purchased it there five years ago. Even with just regular oil changes they keep me infor I've been taking my car to Kendall for servicing ever since I purchased it there five years ago. Even with just regular oil changes they keep me informed of the progress, show me filters that may need replacing in the future, and behave as if my car and my satisfaction are of utmost importance. I've noticed the same people there for the last five years which I believe says a lot about employee satisfaction. I'm always happy to recommend Kendall Subaru. More