Kendall Subaru of Eugene

a/oil change car smells of oil. black grease stain on visor service for a recall, oil change and cabin filter change we found our car smells of oil with a black grease stain on the visor service for a recall, oil change and cabin filter change we found our car smells of oil with a black grease stain on the visor More

Pleasant service rep greeted me at the door immediately. Gave an estimate of how long service would take. Excellent covid29 procedures. Car was done early! Gave an estimate of how long service would take. Excellent covid29 procedures. Car was done early! More

Took my Outback in for oil change and scheduled service with a couple of factory updates. They were great, finished earlier than expected and brought me home while the work was being done and offered to pi with a couple of factory updates. They were great, finished earlier than expected and brought me home while the work was being done and offered to pick me up. Very clean and sanitary. More

Entirely pleased! I had been experiencing a problem with the battery in the 2019 Forester I purchased last summer. Over a period of about a month, I wasn't able to turn I had been experiencing a problem with the battery in the 2019 Forester I purchased last summer. Over a period of about a month, I wasn't able to turn on my engine on three occasions, and suspected my battery was shot. I contacted Kendall, where I purchased this vehicle, and they arranged to have it towed to their service department. They discovered that the battery was likely defective from the start, and after a period of time, had weakened. I was told that their service department found it was unable to hold a charge. They replaced it with a new, highly rated battery, and the problem was corrected. I was treated with respect, and everyone I interacted with was polite and helpful. Carlos, their shuttle driver, impressed me the most. He arrived on time to pick me up at my house, was polite and friendly, and was quite helpful when I had trouble getting out of his vehicle and into the dealership due to a sprained ankle. More

Dependable and Reliable We've relied on Kendal Subaru for our car purchases and fast and easy service for many years. A courteous staff, clear and concise communication, easy We've relied on Kendal Subaru for our car purchases and fast and easy service for many years. A courteous staff, clear and concise communication, easy scheduling, great service department (tho a bit spendy) make patronage easy. If I have a complaint they listen and try to make it right. My only suggestion is that they get car washing ability. The free coupon to go way out of my way to a less than easy car wash doesn't do it! More

Very Rude Service Manager!!!! I don't normally do reviews unless I am impressed and people have gone above and beyond. If its less than I chalk it up to someone having an off day. I don't normally do reviews unless I am impressed and people have gone above and beyond. If its less than I chalk it up to someone having an off day. However, my recent experience was so bad I have been seriously thinking of writing the corporate office. This was my 4th or 5th visit to Kendall and they have always done what I paid for. Nothing great, its been okay. A little pricey but okay. My recent visit was easily the worst experience I have had at any dealership since I started driving over 40 years ago. My appointment was for 10:00 a.m. and I drove just over an hour and arrived a few minutes early. A young man approached me and I said hello and told him I had an appointment for 10:00. He advised me that they had recently opened their express service and that it would be a 3 hour wait before they could get to my car. He ushered me in to begin the paperwork for my oil change when I noticed I had left my lights on. Instead of letting me go shut them off, he said something to a woman wearing gloves and a mask and she went out to shut them off. I later learned she was the service manager. She returned and started berating this employee in front of me and at least 5 other customers standing near by. "Didn't you disinfect that car? You're suppose to do that before you do anything. It was so disgusting it grossed me out. I didn't even want to touch it." Seriously, I'm standing right there. The car was not gross nor disgusting. She was wearing gloves and a mask. Okay, yes he probably should have done the disinfecting but this woman not only broke the first rule of management with the employee she made me feel like I just crawled out of the sewer. About 30 minutes later this same woman walks towards me with her arm stretched out holding my key ring with her index finger and thumb and says "you're not suppose to leave your car key on the ring. We're not suppose to have to touch you're keys." Rude! This Virus and the rules that go with is new to all of us. Perhaps she's already had to tell this to a 1000 customers before I got there but since this is my first trip to the dealership since the shutdown and social distancing began I was not aware of this rule, nor am I one of the employees there for her to berate. I simple took my keys and said sorry. Yea. Then to top off my awful experience, I went to pay my bill for my oil change, which 6 months ago had been $70 for just an oil change. Since I had been emailed a coupon for $10 off I expected the bill to be $60. I was wrong. Try $68 after the coupon was applied. So anyone living in the Florence/Maplton area who wants to drive 2-1/2 hours round-trip, be treated like you are sewer slime and then over pay for service, go to Kendell. The rest of us will find someplace else. More

The crew at Subaru cares and offers good service. After making an appointment for my 30,000 mile service regimen, I was disappointed to learn it would be a 3 hour turn around before my car was ready. After making an appointment for my 30,000 mile service regimen, I was disappointed to learn it would be a 3 hour turn around before my car was ready. That seemed excessive to me. What was the point of establishing an appointment if I was just thrown into an existing queue? As it turned out, the service department completed the work in a little over an hour. I greatly appreciated their courtesy to me and doing the job quickly. That counts as excellent service to me. I feel your staff is always friendly and professional whenever I visit the shop. You have a concerned and courteous crew. They also took adequate precautions sanitizing my car both when I arrived and when I left. Thank you, Subaru, for your care. More

Brandon is a great customer service person. He is always responsive and proactive in making sure my car is serviced. Thank you for your concern. responsive and proactive in making sure my car is serviced. Thank you for your concern. More