Kendall Subaru of Eugene

Customer service is excellent at Kendall Subaru. Everyone from the greeter to the manager was polite, helpful and friendly. While dealer costs are high, you cannot complain about efficiency and quality of wo from the greeter to the manager was polite, helpful and friendly. While dealer costs are high, you cannot complain about efficiency and quality of work. They also provide a personal shuttle service, bonus! More

I was disappointed with our recent service. While driving to Eugene for a visit our check Engine light and other warning lights came on and the driver assist and cruise control was disabled. This happened on to Eugene for a visit our check Engine light and other warning lights came on and the driver assist and cruise control was disabled. This happened once before and it was due to a sensor picking up the oil being a little dirty (although within the specs for an oil change). We made an 8:45 appointment on line, arrived around 8:30 and told the service advisor about the issue and the previous occurrence. He knew we were out of town and without a car so we would wait and said he would run the diagnostic and come out and see us shortly, with an overall time estimate of 2 hours or sooner. I requested if they could do this quicker and he said he would try. He did not come out and discuss with us after approximately 1 ½ hours. I followed up and he said give him 15 minutes to get back to us. He did not get back to us and I had to follow up again. It took approximately 2 ½ hours before he provided the status which turned out to be the same issue and an oil change resolved this (although within the specs for mileage of an oil change). He tried to sell me a new cabin and engine filter. I had replaced the cabin filter with the last 6 months and decided to wait on the engine filter until I got home. I had a vehicle inspection done at our Subaru dealer before we left for the visit to Eugene and these were not noted. After approximately 3 hours we were on our way and paid $210 after a complimentary 15 % discount. When this happened previously I pulled into the Subaru dealer in Redding, they ran the diagnostic, reset the warning lights and said I should change the oil when I get home, 30 minutes and no charge. This recent experience was not good customer service. We are in the market for a Subaru Ascent and due to this service dept. experience we will not use this dealer. More

All the service representatives as well as the service technicians were knowledgeable, courteous and genuinely happy about their customers needs. I was kept updated on the progress of the work being done technicians were knowledgeable, courteous and genuinely happy about their customers needs. I was kept updated on the progress of the work being done on my car as well as explaining my options regarding the service on the car. A totally outstanding experience. More

Kendall is the best - I have bought, traded and had my Subarus serviced by them with great confidence! This was the first recall I have had on my Forester and it is going on 5 years old! Subarus serviced by them with great confidence! This was the first recall I have had on my Forester and it is going on 5 years old! More

This was our first time visiting the Kendall dealership and was very happy with the service. The problem we had with the car was resolved very quickly. While we waited they provided a shuttle to take us and was very happy with the service. The problem we had with the car was resolved very quickly. While we waited they provided a shuttle to take us to a restaurant so we could have breakfast. More

My car buying experience with Kendall was great. My salesman was great and I have recommended my friends and family to the dealership. I explained my budget and bottom line and they were able to make m salesman was great and I have recommended my friends and family to the dealership. I explained my budget and bottom line and they were able to make my car buying experience as smooth as possible. I walked out with a 2021 Crosstrek! More

We took our 2014 forester in because the drivers door wouldn’t open with the keyless entry, we were there for 4 hours and they said they couldn’t find anything wrong with it, my husband Gerald suggested wouldn’t open with the keyless entry, we were there for 4 hours and they said they couldn’t find anything wrong with it, my husband Gerald suggested something and then the technicians realized the batteries needed to be changed in the remote More

Always top rated customer service whether you are buying a car or having it serviced. Had A/C part changed as per recall. No charge but still top customer service. a car or having it serviced. Had A/C part changed as per recall. No charge but still top customer service. More

This has been my go to dealership since I purchased my Forester in 2015. The new location has been modernized for efficiency and that was great. You drive up, the door opens and you drive inside the build Forester in 2015. The new location has been modernized for efficiency and that was great. You drive up, the door opens and you drive inside the building where a representative greets you. Service was excellent as always with both new faces and old. I would also like to say that I am a snowbird and make a long drive every winter. Every Subaru dealership that I visit treats me as though I purchased my car from them. It does make you feel like family. More

First time in New location, only visited the service area. Very nice and pleasant. I liked the drive in bays. Need better entry signage for new customers. area. Very nice and pleasant. I liked the drive in bays. Need better entry signage for new customers. More