Kendall Hyundai

My recent car buying experience at Kendall Hyundai was the absolute worst one I’ve ever had. I’ll never step foot in there again. the absolute worst one I’ve ever had. I’ll never step foot in there again. More

IT'S BEEN 3 DAYS SINCE I LEFT MY 2018 TUSCAN FOR A RECALL NO ONE RETURNS MY MESSAGES TO LET ME KNOW WHAT'S GOING ON TO INCLUDE SERVICE MANAGER AND OR GM! PLEASE CAN SOMEONE CALL ME WITH A UPDATE? I LEFT MY NO ONE RETURNS MY MESSAGES TO LET ME KNOW WHAT'S GOING ON TO INCLUDE SERVICE MANAGER AND OR GM! PLEASE CAN SOMEONE CALL ME WITH A UPDATE? I LEFT MY ON JUNE 7, 2023 at 10:45 AM. MY NAME IS IVAN OCHOA More

The worst service, my new Tucson has a noise and surely it could be solved in a couple of hours, but they said that the car must stay there 7-10 days and they don't give me a courtesy car. I call them ever it could be solved in a couple of hours, but they said that the car must stay there 7-10 days and they don't give me a courtesy car. I call them every day to know the status and always the customer service says that the service advisor will call me back and nobody call me. Please don't buy Hyundai and keep away of Hyundai of Kendall More

It is incredible that having an appointment you arrive 15 minutes early and everyone is talking on the phone or averts their eyes when they pass one after more than half an hour without even hearing a good m minutes early and everyone is talking on the phone or averts their eyes when they pass one after more than half an hour without even hearing a good morning from any of the 17 employees who passed with me (yes, I counted them) I went into the showroom to find a manager or someone to solve the problem, the only thing I found was almost all the vendors and who knows who else, in a room in the showroom that apparently was having a party, back to service, the sales manager appears, another client in a similar situation tells him what is happening and he looks for the service manager, he only gave excuses and always emphasizing that it was not their fault but the clients, at that moment he said that he was going to resolve that I stay next to my car, 10 minutes passed by the service manager locked himself in his office, and no one came, of course a mechanic in bay 3 had been in the same chair for more than half an hour playing in the phone, another mechanic everything he does walking from one place to another, at this point my patience ran out, and I went directly to the first person I saw when I arrived and told her that it had been more than an hour I was trying to get my car serviced and she saw me as I entered early and while she was talking on the phone she didn't say good morning and turned around, i was already tired and that was a lack of education and professionalism, surprise the lady left offended, and began to raise his voice, the thing is that I only have low and high volume, so in a second and with the reason on my part I raised my voice, turned her back on me and told Joshua, me and others clients there already tired and upset and the Service Manager locked in his office (that's a tremendous manager) and I don't know how many employees continued as if nothing had walked from one place to another or talking on the phone, after all this Joshua received the car, hour and half later my car was ready and I pick it up, distrusting when I got home, I checked my car, the oil and filter change was done and they dumped a lot of oil and did not clean it all over the engine cover, the rotation of the tires that says It was not made, because when doing it with wheels that are quite dirty like mine were, your hands would be noticeable and it was not like that. Doral Kendall must be the worst dealer in the country, with a terrible lack of training for employees and managers and zero supervision of the staff because in a few minutes you see a number of people who do nothing that is impressive. I don't know who the owners of the dealer are but they have a serious problem with so many lazy, rude employees, they don't admit their mistakes and the best part they get offended when you speak to them clearly with firmness and with reason. stay away from this place it's the worst. More

Dealer is very positive. Process is very cumbersome and takes too long. They do to be making a good effort to take care of me. Process is very cumbersome and takes too long. They do to be making a good effort to take care of me. More

Service takes forever, even for a simple oil change. This time, our car is there for warranty service. It almost been a week. There is an utter lack of communication. Voicemail after voicemail after voi This time, our car is there for warranty service. It almost been a week. There is an utter lack of communication. Voicemail after voicemail after voicemail before you actually get a call back. Then conversation is rushed with no opportunity to ask questions or flat out rudeness. Further, no transparency or commitment to expected completion date and time. More

Avoid Kendall Hyundai service department! I have been trying to schedule my car for service since January. Each time I call I’m told that a service rep will call me back. I’ve never received I have been trying to schedule my car for service since January. Each time I call I’m told that a service rep will call me back. I’ve never received a callback. I finally get fed up and take my car in and I’m told I can’t leave it today because they’re in the middle of switching systems. I request to speak to a manager and I’m surprised. They “schedule” me for a valet service but guess what? No one calls me to pick up my car on the day of the valet service. So, AGAIN MY CAR HAS YET TO BE SCHEDULED FOR SERVICE!! We have two Hyundai’s from this dealership but since the service department has been so poor, we’ll be considering another dealership when the time comes. More

I'm appalled at my experience with your service center. We met briefly on Monday when I ask to speak to you regarding dropping off my car, which I was being denied because of a change in ownership, but yo We met briefly on Monday when I ask to speak to you regarding dropping off my car, which I was being denied because of a change in ownership, but you authorized it after establishing that I had an appointment. Since Monday I've called your service center many times and as of today I've not heard back from anyone in your facility, and have no idea what the situation is with the car, except that you don't have the part needed to fix. I've reached out to Genesis USA for help and they also inform me that they've not heard back from anyone in your service center. I've lost faith in the Genesis brand, and hope that anyone who's considering a Genesis as their next car will think twice after reading this, or consider taking their car to your location. I know it's very difficult for you to understand, although every other word uttered by someone there is "I understand", but being a senior and having difficulty getting around, is not easy having to miss my doctor's appointment and unable to run my daily errands. I look forward to hearing from someone who's able to give me an update. More