Back

Kendall Hyundai

Miami, FL

4.0
709 Reviews

15895 South Dixie Highway

Miami, FL

33157

Directions

By Type

Showing 709 reviews

February 01, 2024

Stay away from this dealer, big time scammers! And good luck if you can speak to someone for after sales support, including the receptionist More

by onurfx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Delmar from sales and Finance manager
Feb 05, 2024 -

Kendall Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 08, 2024

Naibi was exceptionally awesome! She took the time to listen to my concerns & worries & came through. Naibi followed up & made sure after repairs were done everything is going well. More

by elirodriguez2527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naibi Ramos
Jan 08, 2024 -

Kendall Hyundai responded

Eli, Thank you for your business and this review. We're happy to hear Naibi and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

October 29, 2023

Excelente servicio en este dealer siempre! En la parte del servicio de carros siempre son muy atentos, especialmente Naibi siempre dispuesta a ayudarme a mi y a mi familia! More

by Andrea nucette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Woolf, Naibi Ramos
Oct 30, 2023 -

Kendall Hyundai responded

Andrea, Thank you for choosing Kendall Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 26, 2023

Feliz con este dealer , desde el día que le compré el carro a Cesar . Siempre tengo mi appointment en el tiempo deseado y los trabajadores de servicio son muy amable . Agradecida con Naivy por su amabili More

by ramonlpena99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Caceres
Oct 26, 2023 -

Kendall Hyundai responded

Ramon, Thank you for your business and this review. We're happy to hear Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2023

I’m going to begin clarifying that my 5 stars are for Naibi not the dealer. My brand new Santa Fe is giving me so many issues that’s unreal. Kendall Hyundai definitely doesn’t even bother. I have been b More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naibi
Oct 19, 2023 -

Kendall Hyundai responded

Barbara, We are very happy to hear Naibi and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 18, 2023

Hola soy Miguel cliente de Hyundai tengo un elantra 2023 e tenido problemas en reiteradas ocasiones con mi carro el cual estoy muy disgusto, en el dealer la única persona que me a ayudado muy profesional y More

by rodriguezremedio1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naibi
Oct 19, 2023 -

Kendall Hyundai responded

Miguel, Thank you for your business and this review. We're happy to hear Naibi and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 16, 2023

I was almost ready to give 5 stars, but unfortunately for the time being I am giving it one star. I traded my vehicle to them for a new 2024 Hyundai. I am happy with the new vehicle BUT. They have not paid o More

by ELROBS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
THEIR PAYOFF DEPARTMENT WHO DO NOT PICK UP THE PHONE
Oct 20, 2023 -

Kendall Hyundai responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 10, 2023

The first time I came for service Maria was excellent. Among other things I had asked for a tire rotation and alignment she and her team found that they couldn't do it because of a defective front tire. T More

by gabriel.diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issac Espinosa
Oct 10, 2023 -

gabriel.diaz responded

The first time I came for service Maria was excellent. Among other things I had asked for a tire rotation and alignment but she and her team found that they couldn't do it because of a defective front tire. There was never any mention of a diagnostic charge and they did what service they could and I was happy to pay the $299.57. That experience led me to schedule a second visit last week. This time it was the exact opposite of the experience I had the first time. This time I was met by Isaac Espinosa. From the start I had a bad feeling. He took down all my information and before I left he told me I will have to pay a diagnostic fee of $269.00 (Maria never mentioned this) I agreed though because I was concerned about my transmission which is what I understood the fee was for. 3 days later Isaac calls me to say that I had a bad front wheel and a new one would cost $895.00. I felt that was excessive but agreed to pay it when he told me if i didn't get the wheel I would have to to pay the diagnostic fee. Next morning I received an email saying the wheel had arrived but that afternoon I was told that the car would not be ready until the next day. So I told them to forget it and that I wanted my car back. I was forced to pay the diagnostic fee. I feel I was charged for nothing other than a small sentence written by Isaac at my insistence when I came to pick up the car. So after having thought about it I do not think this diagnostic occurred at all and I am seriously considering a small claims law suit.

August 08, 2023

Took my Hyundai Tucson for servíce with an appointment at 12 we arrived 15 minutes earlier. It’s 2 pm no one has come to tell us why it’s taking two hours, employees here needs training in customer service, More

by jacquelinemachado65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria
Aug 13, 2023 -

Kendall Hyundai responded

We're sorry to hear about your experience, Jacqueline, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 27, 2023

if I could give it a zero star, I would? Worst customer service. Worst service, the service department does not return phone calls. The general manager doesn't return phone calls supervisors More

by cherrybonbons88
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Powell
...
70