Kendall Hyundai

There is not one time that I come to the service department and not have an issue. I came early for an oil change because my car and sticker put on my car back in 12/23 stated I needed to come at 50 department and not have an issue. I came early for an oil change because my car and sticker put on my car back in 12/23 stated I needed to come at 5000 miles. Now, I received notification that I needed to do service and sticker also said 12 thousand and change for service. Arrive at the dealer with an appointment done by them and now I am being told that I have to pay for the service because I am early again. But my car sticker and console says differently. My lease covers service and if I was to come at 16,000 then their job is to make the necessary changes so I don’t come “early”. Definitely not leasing or buying cars here once my lease is up. More

One of the worst customer service experiences I’ve ever had. Constantly blown off by staff and management when trying to fix my situation. I will never return to this dealership. had. Constantly blown off by staff and management when trying to fix my situation. I will never return to this dealership. More

Excelent , very profesional , fast , everyone was very atented, in reality was a great experience , thanks atented, in reality was a great experience , thanks More

Luis and Brancy thank you so much for the smooth process! Luis you are so professional and your knowledge make everything super easy and made me felt that I was in good hands. You deserve to be a GENERAL MA Luis you are so professional and your knowledge make everything super easy and made me felt that I was in good hands. You deserve to be a GENERAL MANAGER. We was so lucky to make this deal with you! Congrats to the team! More

The service representative was very helpful and professional. He noted and they completed my requests within the one day framework. I will most certainly continue using this dealership for my servi professional. He noted and they completed my requests within the one day framework. I will most certainly continue using this dealership for my service needs. More

Eduardo was absolutely fantastic in helping me pick my first car! He was incredibly patient, attentive, and made the whole process smooth and stress-free. He took the time to explain every detail, answere first car! He was incredibly patient, attentive, and made the whole process smooth and stress-free. He took the time to explain every detail, answered all of my questions, and truly went above and beyond to make sure I felt comfortable and confident in my decision. Thanks to him, I’m now the proud owner of a Hyundai Tucson that I absolutely love! I highly recommend Eduardo if you’re looking for top-notch service and a seamless car-buying experience. 10/10! More

Harry was very helpful. He was patient and understanding with my questions and ensured I was satisfied with my new Santa Cruz. He was patient and understanding with my questions and ensured I was satisfied with my new Santa Cruz. More

Karel Duarte and Nicholas Maza and mechanic were very helpful in diagnosing and solving problem with my son’s Elantra before he had to return to Orlando. Very grateful. helpful in diagnosing and solving problem with my son’s Elantra before he had to return to Orlando. Very grateful. More

Luis Liriano was patient, polite and very accurate in explaining the lease. Also Lili was very helpful. Will recommend dealership! explaining the lease. Also Lili was very helpful. Will recommend dealership! More

Milena was great to work with. She was patient with me and took care of all of my needs. She listen carefully to my concerns and what I was looking for and if she did not know some She was patient with me and took care of all of my needs. She listen carefully to my concerns and what I was looking for and if she did not know something she went to her sales manager and asked for help instead of giving me incorrect information in which I appreciate. The only thing I didn't like and this is about the dealership and not Milena, is that they do false advertising on their website. They advertise this big discount on a new vehicle and then when you get there the sales manager acknowledges that he has to write if off like that on purpose so they can make money on the kendall advantage program and the math is way off and you do not get the correct discount that is advertise on their website which is very deceiving to me and they have a document that says that Kendall hyudai is very transparent but what they don't tell you is that they are not honest and that model needs to change. Whatever tactic they use to bring customers in needs to be honor, no ifs, but's or anything. What you see advertise if what you should be paying for the car, and then just add, the dealer fee, doc fees, tax, title and registration. If they work like that it would be a great dealership to buy cars from, not their fake advertisement of a big discount and at the end when you do the math, you end up paying the full retail price of the cars plus all of the fees, so there is no discount at all. Next time either i need to fight better and be more prepare or hire yourself a professional car negotiator even if you have to pay them $1000 but at least they will save you a few thousands of the msrp. I was very disappointed with the sales manager and the way he made me feel and he thought I was dumb and didn't think i knew the math was way off. The only reason I got the car was to take advantage of the 1.99 apr for 60 months from the manufacturer promotion which will save me alot of money in interest, but i really did not save any money on the car because the dealer was dishonest from the sales price adverstise on their website and even the manager admitted that it was false advertising in an indirect way by saying that he has to write it that way so he can sell you the kendall advantage program and he can make some money out of the car since my interest rate was so low he even admitted that he was not going to make a profit from the interest rate promotion from the manufacturer, really?? That's not my problem, that's your problem buddy. Next time stop advertising fake numbers and be not only transparent but honest. yes you were defitenely transparent about you lying and admiting it but you were being dishonest about the discount and not giving me the shown discount on your own website and this is eaxctly why people hate going to dealerships, because of unfair sales tactics. Milena if you are reading this, is not your fault. You are just a salesperson and I know you need to make money. I am upset about the deceptive marketing tactics use to reel in customers and then not giving them the advertise discount shown on your own kendall hyudai website. I hope this changes in the future because it would be ashame in the car sales industry continues down the rabbit hole! More