Kendall Honda

Refused to acknowledge warranty issue I brought my 2016 Odyssey in for three service tasks: oil change, factory recall with second row seats, and an issue with the back hatch that falls un I brought my 2016 Odyssey in for three service tasks: oil change, factory recall with second row seats, and an issue with the back hatch that falls under warranty. I left the van with Kendall for 5 days. They performed the first two tasks, but repeatedly refused to acknowledge the issue with the hatch. Even before they saw my van, they said that to fix it, their technician would have to duplicate the problem, as if they were expecting to not be able to do so. The problem has been evident literally every time I have opened the hatch in the last 12 months, including when I dropped it off. At the conclusion of my service, they gave me a voucher for a free car wash, which I appreciate, but why not just wash my van? I told them I live 3 hours away, and since they had it for a week, couldn't they find five minutes to run it through the wash?? I am writing this review today, a couple months after the fact, because I just picked up my van from a different Honda dealership in Utah. This dealer immediately acknowledged the issue, and stated that it is indeed covered under warranty. They fixed it in a couple hours, and then washed my van without me asking. Which dealer do you think I will recommend?? Pretty sad performance from the Eugene Kendall Honda team. More

Sales Rep Paid Attention to My Criteria for New Car Leo Navarro spent hours with me looking at various vehicles at both of Honda's locations, he listened to my criteria, likes and dislikes in the cars w Leo Navarro spent hours with me looking at various vehicles at both of Honda's locations, he listened to my criteria, likes and dislikes in the cars we looked at, and eventually was able to find the perfect car for me. The business manager and the finance person made the finishing paperwork go accurately and quickly. Mr. Navarro then spent time that day and the next when I stopped back in, to go over all the neat features to be customized for my use, showing me how to user the newer features. I wound up leasing, rather than buying, a 2018 Honda HR-V and am very happy with it. More

I no longer consider Kendall an ethical car dealership. I’ve been a loyal Kendall customer since 1996 but no longer. For years, I’ve had my cars serviced exclusively by Kendall and have purchased multiple I’ve been a loyal Kendall customer since 1996 but no longer. For years, I’ve had my cars serviced exclusively by Kendall and have purchased multiple vehicles from them, which included a 2016 Tacoma and a 2017 Lexus. That all changed last year when I went and purchased my son a 2006 Audi A4 Quattro from the Eugene Honda lot. With the exception of the salesman, we found the Sales Manager to be unfriendly and as it turned out the dealership was completely unethical. When we test drove the Audi, the check engine light was on but vehicle seemed to drive fine. When we asked the dealership about the warning light, they stated that it was news to them. They stated that vehicle had gone through comprehensive inspection and that everything was okay but that they would look at it and fix the problem. The “fix the problem” was connected to their negotiation strategy and as a way to not reduce the sales price. They however refused to fix the broken glove box and never disclosed that the vehicle only came with one key until after the purchase. Later when we took the vehicle home, we found in the (broken) glove box two interesting pieces of information. First, Kendall had both sold and repurchased the Audi less than a year ago. The sales price of the car the year prior, was more than a $1,000 dollars below what they sold it to me for but oddly, roughly the exact amount that I had initially requested. Additionally, the prior owner had problems with the check engine light and had been working with Kendall to get it fixed. The fact that they said that they were not aware of the problem was a complete lie. Also, the check engine light is now back on for the 3rd time and there is no longer any support from Kendall. I’m not sure what happened to the ethics of the Kendall dealership but as a result I’ve started shopping elsewhere. More

Brake pads didn’t need replacing Had our 2013 Accord in for recall work a few months ago and Kendall’s said it needed brakes. We had another shop check today and they said brakes are Had our 2013 Accord in for recall work a few months ago and Kendall’s said it needed brakes. We had another shop check today and they said brakes are good for another 10,000 miles. We usually buy our new cars at Kendall but not sure now sure on their service integrity. I will be less trusting in future. More

Service Family member asked us to assist them when they dropped off their vehicle for recall work and installation of new tires for their Honda Accord. When t Family member asked us to assist them when they dropped off their vehicle for recall work and installation of new tires for their Honda Accord. When they got there the tires that were to be held for them were gone so they did recall work and set an appointment for today, giving them time to order tires. They dropped the vehicle off last night. They called him sometime between noon and 2 to pick up car. Tires did not come in and no work was done. Service is an important part of buying a new car. Since this is only Honda center in our area we will be looking at Toyota’s! More

Customer Service Star We came to Eugene from the South Coast with multiple makes/models in mind and a long list of what we needed and wanted in a new vehicle. Kassie was pe We came to Eugene from the South Coast with multiple makes/models in mind and a long list of what we needed and wanted in a new vehicle. Kassie was personable, patient and prompt to answer our many questions throughout the process. She is a true customer service star! More

Beyond the Ordinary! We are visiting Oregon from Illinois and stay in Florence, Oregon for the summer. Shortly after we arrived last week, we had car trouble! As we alwa We are visiting Oregon from Illinois and stay in Florence, Oregon for the summer. Shortly after we arrived last week, we had car trouble! As we always have our summer service done by Kendall, we called. What nice people we talked to, and they got us in and fixed the problem quickly and efficiently! Kendall is the best! More