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Kendall Ford of Wasilla
Wasilla, AK
158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 158 reviews
July 09, 2019
Outstanding Service Advisors I am extremely pleased and would like to show my appreciation for the outstanding service and customer service provided to me from Advisor Brittany Wi I am extremely pleased and would like to show my appreciation for the outstanding service and customer service provided to me from Advisor Brittany Wilder. I have nothing but Outstanding Service from her, She has always treated me with the best customer service that I have ever received from anywhere! She also treated my truck like as if it was her own. She definitely deserves the best and a promotion or even a bonus. Once again, Employees like her makes me happy to see. More
by Jima5658
Employees Worked With
Brittany Wilder
October 05, 2018
Great customer service I purchased my Ford Explorer from Kendall Ford in Kenai (through Internet Sales). They had the vehicle trucked to Kendall Ford Wasilla (closer to my I purchased my Ford Explorer from Kendall Ford in Kenai (through Internet Sales). They had the vehicle trucked to Kendall Ford Wasilla (closer to my Eagle River home) for installation of an after-purchase accessory. Sales Consultant Bruce Olmeim (in Wasilla) was extremely helpful - spending a lot of time to familiarize me with the features of the Explorer, since I had bought it sight unseen. "Moua" was also helpful in ordering the accessory and setting up a service appointment. Friendly and courteous service from everyone I came in contact with. More
by Ford Explorer Fan
Employees Worked With
Bruce Olmeim (Sales Consultant) and Moua (Service Dept)
October 04, 2018
Service Bought a new Escape and took it in for rust proofing, everyone went out of their way to do an excellent job on the vehicle. This is the kind of servi Bought a new Escape and took it in for rust proofing, everyone went out of their way to do an excellent job on the vehicle. This is the kind of service that makes an outstanding dealership. Thomas Remaley More
by Thomas
Employees Worked With
Moua ?
June 24, 2018
Poor follow through Bought a 2017 Takoma, had a leaky shot, called 4 x, went in 3 time, where I finally chewed them out for not calling back, and then received a million Bought a 2017 Takoma, had a leaky shot, called 4 x, went in 3 time, where I finally chewed them out for not calling back, and then received a million excuses. Demanded they put down, I was going to sue if the shock caused an accident or caused harm to my hubby, in front of other customers, they finally called and fixed it, with more excuses. More
by Donna Lee
Employees Worked With
Wasilla salesman and finance officer
September 29, 2017
Horrible Had my 2016 in the shop 5 times since buying it brand new. sales team is rude once they make the sale and service team is slow and incompetent. Had my 2016 in the shop 5 times since buying it brand new. sales team is rude once they make the sale and service team is slow and incompetent. More
by Jimblows
Employees Worked With
Jim nye
September 27, 2017
Great Vehicle Purchase/Great Sales Staff Great Sales Staff- Dave Pluth and Peter Rowe did an excellent job getting me into a vehicle I liked and very informative about the vehicles we looked Great Sales Staff- Dave Pluth and Peter Rowe did an excellent job getting me into a vehicle I liked and very informative about the vehicles we looked at. This vehicle purchase was the fastest I have ever experienced from start to finish 2.5 hours. Additionally, Sissy in Finance had all the paperwork pre-printed and ready for signature and explained everything thoroughly, True Professional. More
by Tim
Employees Worked With
Dave Pluth, Peter Rowe, Sissy
August 06, 2017
Great sales staff! Joe Klapak ROCKS. The sales staff is great at Kendall Ford of Wasilla. Joe Klapak went above and beyond to help me purchase an affordable used car, made the process ve The sales staff is great at Kendall Ford of Wasilla. Joe Klapak went above and beyond to help me purchase an affordable used car, made the process very easy and stress-free. Although there are car dealers and service shops closer to where I live in Denali, the trip is worth it to work with such professional people. Thanks again! More
by SallyHalibut
Employees Worked With
Joe Klapak
July 27, 2017
Worst Service Ever I'm 76 and have owned Ford's all my life. This will be the last thanks to a service department that couldn't unplug and replace a simple brake contro I'm 76 and have owned Ford's all my life. This will be the last thanks to a service department that couldn't unplug and replace a simple brake control module in my 2014 Expedition. The module failed leaving me without any trailer brakes on my 2017 24' Interstate Outback Car Hauler, loaded with all my belongings. The service manager that was assigned to get my unit fixed so I could leave Alaska with my belongings simply didn't care whether I got out of town or not or whether the problem could be diagnosed and fixed. I had to pay upwards of $180 a night at a local hotel to "wait" until another module could be ordered and replaced. The delay cost me 8 nights in extra hotels fees, meals at restaurants, and credit card charges for cancelled hotel reservations, and several thousand dollars in AK ferry fees because I missed my reservation. Did the manager care? He said, just contact FORD and the extended ESP warranty will cover the extra costs for interrupted travel plans! My ESP warranty, (cost was $2500), does not even have a contact number or email contact or instructions on how to file a claim...no help from the Kendall people...they did not offer to assist with a claim. After a frustrating 8 day delay in travel plans, I went to Six Robble's and purchased an after market trailer brake control unit in Anchorage. Kendall did not even offer to go get it, I had to rent a car from them to go get it! When I returned, It took me all of 10 min. to unplug the factory installed unit and plug-in the after-market unit. Problem solved by a frustrated customer. Kendall told me they had to order a control module from the Detroit factory and get it over-nighted to Wasilla, (none in AK). When it supposedly came, I was not even told that the new part came or that it didn't fix the problem...they guessed that the new one was defective also!!! My guess is they either didn't order it or they ordered the wrong part! Again, the fix was to unplug the defective module and plug in an after market unit. What should have been done? The service manager should have taken the problem and "ran with it" until the problem was solved instead of making excuses for their incompetence! I had to follow-up with physical visits to the service department to see what was going on. Promised phone calls, or, "I'll call you right back after I check", were never kept. How can any service department hope to bring customers back to a dealership with outlandish don't give a s..." service like this? I will never return, nor will I ever buy another Ford. I've had other experiences with the sales department that caused me to go to another dealership...Won't get into that here. ENOUGH SAID!!! More
by fred
Employees Worked With
"Mark" & Carol
March 28, 2017
Fair and Friendly Purchased a 17 Ford Escape two days ago - always a great sales experience Donovan our sales rep was very personable, responsive and very knowledgeable Purchased a 17 Ford Escape two days ago - always a great sales experience Donovan our sales rep was very personable, responsive and very knowledgeable about the vehicle - Ryan in finance was great, and quick with getting us squared away. The day before, I brought my 14 F-150 for oil change and tire rotation - 32 minutes in and out - that is service! They have earned our trust and our business!! Mike M. More
by Mike M.
Employees Worked With
Donovan, Ryan
March 16, 2017
***** They worked really hard to get us the vehicle we wanted at the price we wanted. Was a good experience, we would go back anytime. They worked really hard to get us the vehicle we wanted at the price we wanted. Was a good experience, we would go back anytime. More
by Me&You
Employees Worked With
Pepa Suaave
