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Kendall Ford of Wasilla

Wasilla, AK

4.6
165 Reviews

2701 E Mountain Village Dr.

Wasilla, AK

99654

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Showing 165 reviews

December 22, 2020

Never feel pressured, always allowed to just look around. When I know what I'm looking for, super reliable on finding my vehicle of choice! More

by imthemom907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe C. on the floor and Ryan in Finance
Dec 27, 2020 -

Kendall Ford of Wasilla responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 26, 2020

Service dept is horrible. Was 2nd in line for express lane. 90 minutes later 2nd in behind a different vehicle. Went to Wasilla lube. Quick More

by RO
Recommend Dealer
No
Employees Worked With
Service staff
Jun 30, 2020 -

Kendall Ford of Wasilla responded

Hello, our General Manager, Nick, will be reaching out to you shortly to address your concerns regarding your recent visit. Thank you and we look forward to speaking with you.

June 02, 2020

Great Staff The whole staff has been great over the years, but recently Brittanie Hale has been my service advisor.She is professional and very friendly and makes More

by Cisco747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittanie Hale
Jun 04, 2020 -

Kendall Ford of Wasilla responded

We're happy to hear you had such a positive experience with our team!

May 20, 2020

Sales Horrible Service! we went in on Sunday 5/17/20 and it is now wednesday and still have not heard from them about our deal. We took our trade in to Alas More

by mausae92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trevor (Manager) and Donovan (Sales Person)
May 27, 2020 -

Kendall Ford of Wasilla responded

Thank you for speaking with our General Manager, Nick, and allowing him to address your concerns and find a resolution for you.

May 05, 2020

If you like not having a running vehicle then Ford is If you like not having a running vehicle then Ford is the place to go! They live up for their name.. F.O.R.D, Found On Road Dead In 2018 I bought a More

by mariet
Recommend Dealer
No
Employees Worked With
Service Department
May 08, 2020 -

Kendall Ford of Wasilla responded

Hello, thank you for speaking with our General Manger, Nick. We look forward to working towards a resolution for your vehicle. If you have any questions, please don’t hesitate to contact Nick directly.

December 06, 2019

Completly incompetent Horrible service center, I've had several problems with service on both my Taurus and my F350 but today was the last straw. My low tire pressure light More

by zepp211
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sevice personnel and service manager
Dec 11, 2019 -

Kendall Ford of Wasilla responded

Hello Brice, thank you for leaving us feedback. We would like to help address your concerns and find a resolution for you so our Service Manager, Jerome Frisby, will be reaching out to you shortly to help assist you with this situation. We look forward to speaking with you.

July 19, 2019

Patient and Understanding Having to replace my 2016 Ford Fusion because it was totaled out in a traffic accident. Bill (floor sales) and Justin (Internet sales) were very under More

by MadMaxene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and Bill
Jul 24, 2019 -

Kendall Ford of Wasilla responded

Madmaxene, thanks for your praise and kind comments about our team at Ford Wasilla! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Ford of Wasilla!

July 09, 2019

Outstanding Service Advisors I am extremely pleased and would like to show my appreciation for the outstanding service and customer service provided to me from Advisor Brittany Wi More

by Jima5658
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Wilder
Jul 11, 2019 -

Kendall Ford of Wasilla responded

Thank you for your kind review about your wonderful experience with Brittany Wilder! Have a wonderful day.

October 05, 2018

Great customer service I purchased my Ford Explorer from Kendall Ford in Kenai (through Internet Sales). They had the vehicle trucked to Kendall Ford Wasilla (closer to my More

by Ford Explorer Fan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bruce Olmeim (Sales Consultant) and Moua (Service Dept)
Oct 26, 2018 -

Kendall Ford of Wasilla responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

October 04, 2018

Service Bought a new Escape and took it in for rust proofing, everyone went out of their way to do an excellent job on the vehicle. This is the kind of servi More

by Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moua ?
Oct 26, 2018 -

Kendall Ford of Wasilla responded

We appreciate your positive review about your recent experience with us!

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