Kendall Ford of Wasilla

Took are vehicle in for repairs and found out it was more than we thought. Our warranty company had to come out to inspect the vehicle to confirm the damage to see what they would cover. That inspection was than we thought. Our warranty company had to come out to inspect the vehicle to confirm the damage to see what they would cover. That inspection was done, we had to keep calling to found out if the inspection was completed. After 2 days finally confirmed that the inspection was completed and they were now ordering the parts and that would take a week. Understand that as we live in Alaska. Called on Thursday to talk to our service rep and was told he was not available and left a message. My wife went in twice that same day and was not able to talk to him as he was out to lunch or there was nobody at the service desks. On Monday I went in because I still had not received a call back. When I went to talk to the service rep and told him that I left a message for him on Thursday, he pulled the sticky note from right in front of his computer monitor with the date of 8/17 @1235 written on it and all I got was I am sorry. The lack of respect to call your customers back is mind numbing. This is not the first time we have had this communication problem with the service department. The service reps are always busy and NEVER call you back. You have to spend your time to go into the business to speak to them in person to get any information. Horrible customer service and the wait time to get work done is weeks out. More

great service great people i come back to buy another car i can recomended to friend i can recomended to friend More

Sean was a great salesperson that actually cares for his customers. Great atmosphere .prices are up this year so it was nice to be appreciated at this location. we actually bought two vehicles from him. customers. Great atmosphere .prices are up this year so it was nice to be appreciated at this location. we actually bought two vehicles from him. More

I had a very good experience at Kendall Ford, Wasilla. Tyler was fantastic. He answered all my questions, gave me excellent help with the vehicle's many features that I (not tech friendly) was puzzled Tyler was fantastic. He answered all my questions, gave me excellent help with the vehicle's many features that I (not tech friendly) was puzzled by. Tyler was very attentive with follow up. The young man who helped me return my rental and take me to the credit union was helpful and pleasant. The woman in finance was great as well. Thank you all. More

A new salesman who didn’t really “know” his product. Although it is a Ford dealership and I was purchasing a Chevy. Except for the prerequisite 4-6 hrs it took to finalize the transaction, most of which Although it is a Ford dealership and I was purchasing a Chevy. Except for the prerequisite 4-6 hrs it took to finalize the transaction, most of which was simply waiting on anything and everything. The final transaction and paper signing went smoothly if not slowly. Some confusion over transfer of my vanity plates to the new vehicle but with proper nudging the process was completed. More

Just purchased a used vehicle from Kendall in Wasilla. What an incredible dealership. Our sales rep James L. was, as always, a pleasure to work with. Smart, courteous, helpful and supportive. This is our What an incredible dealership. Our sales rep James L. was, as always, a pleasure to work with. Smart, courteous, helpful and supportive. This is our 6th time over the past few years in working with him. I don’t think we would ever consider dealing with anyone else. And then we had the pleasure of meeting with Jessie D. from finance. The absolute best I have ever dealt with. This dealership is the gold standard of how a company should run. Anyone considering a car or truck purchase could not find a better place to start. Incredible staff More

Had a very pleasant experience at kendalll ford. The staff was very courteous and not pushy at all. Would recommend them to anyone looking for a new ford. The staff was very courteous and not pushy at all. Would recommend them to anyone looking for a new ford. More

Been wanting a Bronco for a while. Contacted Kendall and talked with a "sales rep" Donovan and he said he was going to email photos and details of several Broncos they had in stock but Contacted Kendall and talked with a "sales rep" Donovan and he said he was going to email photos and details of several Broncos they had in stock but still unlisted online as it is almost a 200 hundred mile drive for us to get to the dealership. Never got any email with deets and subsequent emails and contact have gone without a response from Donovan. Kendall Ford of Kenai is no better. As soon as I inquired there the usual dealership shenanigans started. With Wasilla it was crickets and with Kenai it has been nothing but games and typical car salesmen vibes and bull. So freakin tired of all this bull from dealerships and salesmen. The dealership model is beyond flawed and Ford and all other manufacturers need to get with the times and stop subjecting their customers and potential customers to this kind of abuse. The dealership model needs to be relegated to the dust bin of history. Tesla makes the experience of purchasing a vehicle an easy peasy pleasure. Ford and everyone else seem to be nothing but draconian sadist scammers, at least when it comes to sales, service and everything in general. So fed up with dealerships and salesmen. They really are the lowest of the low. Get your act together Ford! More

I have a Ford Expedition and F-150 bought through Kendall. Expedition broke down two months ago and they still have not got it into the shop for service. Do not buy a ford here or take one in for Kendall. Expedition broke down two months ago and they still have not got it into the shop for service. Do not buy a ford here or take one in for service. More

My sales rep was great. She was easy to work with. I’m happy with my car. My only complaint is that I asked them to clean the inside of car. All they did was shine up the da She was easy to work with. I’m happy with my car. My only complaint is that I asked them to clean the inside of car. All they did was shine up the dash. They didn’t vacuum. I found potato chips under back seat and popcorn under front seat. Soda splatter in cup holders. The car was actually disgusting. I spent two hours detailing it myself. This was all after waiting 4 hours to pick it up just so they could clean it. More