Kendall Ford of Wasilla

Excellent service! My experience was great. I worked with Brittanie and she made the process easy and no surprises. I would highly recommend working with Brittanie on y My experience was great. I worked with Brittanie and she made the process easy and no surprises. I would highly recommend working with Brittanie on your next vehicle purchase! More

They went over and beyond for me and my son. They let us test dive on our own. They stayed longer to help us with the paperwork and purchase of the vehicle. My son and I were pleased of how ever They let us test dive on our own. They stayed longer to help us with the paperwork and purchase of the vehicle. My son and I were pleased of how everything was handled. More

Had vehicle towed in due to crank no start issue. Explained to service advisor that started the process what was going on. There was a "low fuel" alarm on the dash and it would do this randomly. Was Explained to service advisor that started the process what was going on. There was a "low fuel" alarm on the dash and it would do this randomly. Was assured the truck would be looked at within the next few days if not by early the following week. Called for update and left voicemails with no call back. Four weeks later, finally was emailed by Brian Stamford stating there was an issue with the fuel system, and they had to look into it further. Two more weeks go by, and they stated the battery distribution junction box is the issue, and they would fix it for $8,000.00. When asked for a formal estimate in writing, was given a breakdown for parts and labor at a new total of $9,265.00. When asking why there was a large price change, Brian couldn't give an answer. Was informed it would take 5-7 business days to get the part and then another 2-3 weeks before it could be worked on. Made the determination to take the truck back as the time frame was long enough at 6 weeks with no work done to solve the problem. Upon looking into the issue, found a few corroded relays and fuses in the junction box. Spent 6 hours to disassemble and clean the box. Replaced a few relays that were more corroded then the rest and haven't had an issue since. More

I've been purchasing cars for almost 40 years now and this has been the best car dealership experience to date! Thank you all! Everyone was sincerely friendly and helpful. I purchased the maximum war this has been the best car dealership experience to date! Thank you all! Everyone was sincerely friendly and helpful. I purchased the maximum warranty, undercoating and windshield protection. The only negative was on my part in not asking for a better deal for the windshield and undercoating since this is a very tiny car (Mazda Miata) and the cost should have been reduced. Other than that, I will definitely look at this dealership's website when I purchase my next vehicle as early as next year. Again, thank you all and God bless you and your business! More

Britany was a great help during the process. She was very knowledgeable and took time to explain the vehicle. Once I decided to purchase, she was very upfront and was able to work the deal to a She was very knowledgeable and took time to explain the vehicle. Once I decided to purchase, she was very upfront and was able to work the deal to a price I was comfortable with. I would seek out Brittany again if I was in the market. More

Well it was a used car when I got home I looked to see if it was winterized the bumper right side was loose. Not sure about the thorough inspection now. The salesman was great very helpful I did not contact it was winterized the bumper right side was loose. Not sure about the thorough inspection now. The salesman was great very helpful I did not contact them about it yet. More

Fully transparent, nice, and informative. Great updates with orders. Great staff and communication. Easy and fast. Great updates with orders. Great staff and communication. Easy and fast. More

Took are vehicle in for repairs and found out it was more than we thought. Our warranty company had to come out to inspect the vehicle to confirm the damage to see what they would cover. That inspection was than we thought. Our warranty company had to come out to inspect the vehicle to confirm the damage to see what they would cover. That inspection was done, we had to keep calling to found out if the inspection was completed. After 2 days finally confirmed that the inspection was completed and they were now ordering the parts and that would take a week. Understand that as we live in Alaska. Called on Thursday to talk to our service rep and was told he was not available and left a message. My wife went in twice that same day and was not able to talk to him as he was out to lunch or there was nobody at the service desks. On Monday I went in because I still had not received a call back. When I went to talk to the service rep and told him that I left a message for him on Thursday, he pulled the sticky note from right in front of his computer monitor with the date of 8/17 @1235 written on it and all I got was I am sorry. The lack of respect to call your customers back is mind numbing. This is not the first time we have had this communication problem with the service department. The service reps are always busy and NEVER call you back. You have to spend your time to go into the business to speak to them in person to get any information. Horrible customer service and the wait time to get work done is weeks out. More

great service great people i come back to buy another car i can recomended to friend i can recomended to friend More

Sean was a great salesperson that actually cares for his customers. Great atmosphere .prices are up this year so it was nice to be appreciated at this location. we actually bought two vehicles from him. customers. Great atmosphere .prices are up this year so it was nice to be appreciated at this location. we actually bought two vehicles from him. More