Kendall Ford of Wasilla

Started work on truck on time and finished ahead of schedule. Easy to make service appointment. Explained work done clearly. Love the safety check done on all systems and the written feedback. Prof schedule. Easy to make service appointment. Explained work done clearly. Love the safety check done on all systems and the written feedback. Professional, courteous, patient and customer service oriented staff. LOVE this dealership! More

Our first visit to the dealership was to see the trucks, sit inside, and review the options. No pressure, we were given keys to the trucks we wanted to look at more closely, allowed to take our time, I wou sit inside, and review the options. No pressure, we were given keys to the trucks we wanted to look at more closely, allowed to take our time, I would recommend everyone interested in a new Ford just stop and look. The truck I was looking for was not available. The staff searched all dealerships in Alaska, looked at vehicles scheduled to arrive to the show rooms, and than made me a great offer on a truck they would order from the factory with all the Ford rebates. More

We needed a work truck with certain extras. Tim worked with us by email for a couple of weeks when we met face to face, he helped us work through our concerns it took awhile but I never felt pushed or pre with us by email for a couple of weeks when we met face to face, he helped us work through our concerns it took awhile but I never felt pushed or pressured into a deal. We decided on a F-250 Super Duty. When we got into finance Tina Corbin explained options again with out pushing us to spend more then we planed. It was the best new vehicle experience I have had out of the five new vehicles purchased in my lifetime. More

I was very impressed with how quickly they responded in answering any questions we had, getting the paperwork taken care of quickly and especially picking me up at the airport, I enjoyed the ride to Kendal answering any questions we had, getting the paperwork taken care of quickly and especially picking me up at the airport, I enjoyed the ride to Kendall with John. I will definately recommend them to any friend who is looking to buy a new or used vehicle. Thank you so much for the great truck I now have. More

I have never experienced such professional attention and consideration from a car dealership as I received at Kendall Ford of Wasilla. The patience and understanding shown to me by absolutely everyone consideration from a car dealership as I received at Kendall Ford of Wasilla. The patience and understanding shown to me by absolutely everyone associated with Kendall Ford was unbelievable. I took the better part of an entire year before finally deciding what I wanted exactly, and when I wanted it, and at no time was I ever made the target for high pressure sales of any kind, nor was I ever made to feel as if I was wasting anyone's time. Additionally, when I finally did make my decision to purchase, my customer service representative, Mr. Doc Kane, made himself available to me 24/7. He answered all of my questions no matter when I asked. This included both late nights and week-ends. Still, at no time did the high pressure sales ever start--not ever! I ordered my vehicle from the factory, and Doc kept me abreast of every stage of the process--from the factory receiving the order, through the assembly process, its trip to the railhead, etc., and all the way to Wasilla, AK! The exceptional service certainly didn't stop there, by any means. The detail with which everyone concerned inspected the vehicle was absolutely impressive,to say the least. Doc personally ensured eveerything I ordered was present on the vehicle and in perfect working condition, Additionally, Doc went over absolutely every aspect of the entire loan process not only to my satisfaction, but more importantly, he took the time to ensure my wife understood absolutely everything, as well! When the time came to finalize all of the loan paperwork and to actually sign all of the associated documents, Doc introduced us to the individual responsible, and that person also spent a great deal of time explaining every option available to us! The high quality of care and genuine concern for the customer was apparent at every location within the dealership--Doc took us around to meet everyone from Parts and Service to even the folks who would provide us with transportation to anywhere in the city while my vehicle was being serviced--and at no time did the attitudes change! I highly recommend this place to anyone in the market for a vehicle--I have on several occasions already, and will continue to do so. The professionalism is without equal! More