Kendall Ford of Wasilla

Dave Kane was an exceptional salesman and made this the best car buying experience in my 40 years of purchasing vehicles. Very knowledgeable, professional and prompt in dealing with customer requests. His best car buying experience in my 40 years of purchasing vehicles. Very knowledgeable, professional and prompt in dealing with customer requests. His customer service skills and business acumen are top notch and the Ford Sales Team should reward him for how he works with customers . He's the best ! More

I purchased a new F-150 from Erik Paul at Kendall Ford, and it was by far the best car buying experience I've ever had! Erik was a pleasure to work with and is the most knowledgeable, professional, and hon and it was by far the best car buying experience I've ever had! Erik was a pleasure to work with and is the most knowledgeable, professional, and honest car salesman I've ever done business with. I knew pretty much what I wanted, and Erik was excellent about explaining what was in stock vs. in transit, and finding me a truck that met my requirements. There was almost no haggling -- Erik offered me a competitive price from the start, more so than any other dealership of all brands in Anchorage. The 40 mile drive from Anchorage to Wasilla was completely worth it. The appraisal of my trade-in was fair, and overall the experience at the dealership was just as pleasant as it was over the phone. Due to my work schedule, I wasn't able to make it out to Wasilla until late evening, and Erik and his crew stayed after hours to complete the sale. I was amazed and surprised at the attention to detail of Erik specifically -- the truck was freshly detailed before I even arrived, and Erik helped me make sure I had all of my belongings from my old car, even washing and transferring my custom license plate frame to the new truck, which I surely would have forgotten. Being an active duty military officer, it's refreshing to see such a hardworking, professional, and honest individual like Erik in this line of business. I expected this car buying experience to be long and painful, and it's clear now that the only mistake that I made was not calling Kendall Ford from the start and wasting time at other dealerships first. I will without a doubt share this hidden gem with all of my friends, and if you're looking for a new car or truck I highly recommend that you check out Wasilla Ford and ask for Erik Paul. More

I recently purchased a new used truck from Kendall Ford. My car had recently died, and I needed a vehicle to replace it. I had just finished visiting smaller used car dealerships, and didn’t expect success My car had recently died, and I needed a vehicle to replace it. I had just finished visiting smaller used car dealerships, and didn’t expect success at a larger one, but figured I’d give it a try. Bill Hedge greeted me, I explained to him what I was looking for and my price range, Bill drove me around the lot in a heated vehicle, a nice gesture, as it was very cold out. Bill showed me some really good options, ending on the truck which he suggested was likely the best truck for me. He was right; it was pretty close to exactly what I was looking for, and it was a great price considering how nice the vehicle was. Bill helped me to do the paperwork, to secure the best loan possible, and to make my experience pleasant. The evening after purchasing the truck, I was testing it out and found out that there was a small problem with the four wheel drive. Based on my previous experience with car dealerships, I was prepared for a huge fight, expecting them to be tremendously unhelpful. I was wrong. The next day, I explained what was happening. Bill immediately pulled the truck into the garage, had it looked at, explained to me what was wrong, and offered to fix the four wheel drive issue free of cost to me. The part was ordered, and should be in soon for replacement. My experience thus far with Kendall has far surpassed any experience with other car dealerships. I would recommend Kendall, and I would also like to thank Bill for being helpful to me. I’m very proud of my new used truck. It is very nice. I live in Anchorage, so it is quite a trip out to Wasilla, but to me, it was worth it. More

We were looking to buy a new truck. We have purchased several new and used vehicles from Kendall Ford in the past and we were always treated very well. We found a Ford F150 XLT Crewcab that the wife fell several new and used vehicles from Kendall Ford in the past and we were always treated very well. We found a Ford F150 XLT Crewcab that the wife fell in love with. ( A happy wife is a happy life), but honestly I really liked the truck too. We were able to negotiate a very good price on the truck and we left the dealership very happy buyers Our Sales rep, Doc Kane went to bat for us several times during negotiations. Doc is A Plus in our book. More

I recently ordered and received my 2012 Mustang GT/CS I recently ordered and received my 2012 Mustang GT/CS from Kendall Ford of Wasilla. The complete process was exceptional from ordering the car, rec I recently ordered and received my 2012 Mustang GT/CS from Kendall Ford of Wasilla. The complete process was exceptional from ordering the car, receiving updates as the car was built, receiving updates as the vehicle made it's way to Alaska, and finally upon receiving the car and closing out the business deal. I recommend Kendall Ford of Wasilla and above all, I highly recommend Doc Kane for his professionalism and high level of integrity! More

I gave Kendall Ford of wasilla a bad review because of a pompous salesman. He has no customer relations skills at all. He is the reason for car salesman stereotypes. He had no knowledge of any of the cars pompous salesman. He has no customer relations skills at all. He is the reason for car salesman stereotypes. He had no knowledge of any of the cars we looked at. He was extremely pushy we asked for a more knowledgeable salesperson to help but he refused our frequent requests. My husband and I ended up going to Cal worthington in anchorage and were more than satisfied with our new Yukon denali. We will never go to Kendall Ford of wasilla again. The hour drive is worth it for The customer service and knowledgeable staff at Cals. More

I will say this review is only for the Kendall dealership in Wasilla. The only reason we dealt with this establishment was the great price of the vehicle. The customer service when we initially impressive in Wasilla. The only reason we dealt with this establishment was the great price of the vehicle. The customer service when we initially impressive with the salesperson opening the door but this very quickly faded as the there was nobody the approached us after we came in. We stood around for about 2 minutes before anyone came up to us. The salesperson was preoccupied with personal business, texting someone. We were then told we could not take the car home that night after waiting on the staff for three hours, because they could not verify our pre-approved funding for the vehicle. The process after this took a hard plummet as the general manager and finance person made us feel as though they thought they were above us. We also had the general manager changing his policy from the original policy we were told about when we first came in. After three visits back to the dealership from Anchorage we were finally able to take the vehicle home. We have bought a number of cars in our lifetime and I will say this is the worse car buying experience I have ever come across. We will not go back to the Kendall Ford in Wasilla. The arrogance shown by the staff at the dealership was a major turnoff, coupled with the sleezy business practices make for a stereotypical "car dealer". More

We recently purchased a new 2010 Ford F-150 Super Crew Lariat from Kendall Ford in Wasilla, Alaska. Our salesperson at Kendall, James Starr, deserves more recognition than can be expressed in the space pr Lariat from Kendall Ford in Wasilla, Alaska. Our salesperson at Kendall, James Starr, deserves more recognition than can be expressed in the space provided on the Ford survey. On a rare Saturday off from life and work we originally intended only to “pop by” the Kendall lot and take a quick look at the new Ford Raptors. A good friend of ours is the Executive Director of the world’s longest and toughest snowmobile race, called The Iron Dog. This year, as part of promoting the upcoming 2011 race, a Ford Raptor from Kendall is being raffled off to raise much needed funds and awareness for the race. Having no Raptors in stock at the time we were just casually tire kicking and looking at the colors and features of the new F-250 diesels when James introduced himself and asked if he could help. We told him we where there on a whim, just looking, and not serious. We even had our black lab a long for the ride with us that day. Still just browsing the lot and inventory for a bit and occasionally asking James a question or two we soon noticed the EXTREME amount of room in the back seat of the new F-150 Super Crew. Next thing you knew we were test driving one, and then a while later driving one of their nicest trucks off the lot headed home with our lab in the back. The best part of our sales experience at Kendall, and dealing with James, was the fact that he understood the vehicle was for my our family and took a sincere interest in addressing all of our concerns and explaining all the safety features of the truck. Our number one priority was safety being that the vehicle will be used to transport our son and black lab around all of Alaska. Our immediate and extended families drive Ford vehicles of all types and have for many years. The total number of Fords in our family are too numerous to count. They include daily driven sedans, ranch trucks, personal trucks, company trucks, Ford tractors, and the occasional Mustang. As for us, our new F-150 is parked next to our 2001 F-250 and 1995 Mustang GT in the driveway. Our new F-150 is by far, hands down, the nicest and most refined Ford vehicle either of us has ever owned or driven. Kendall and James made our sales experience incredibly easy and greatly satisfying. We will definitely recommend James and Kendall specifically to anyone and everyone looking for a new or used vehicle. More

Started work on truck on time and finished ahead of schedule. Easy to make service appointment. Explained work done clearly. Love the safety check done on all systems and the written feedback. Prof schedule. Easy to make service appointment. Explained work done clearly. Love the safety check done on all systems and the written feedback. Professional, courteous, patient and customer service oriented staff. LOVE this dealership! More

Our first visit to the dealership was to see the trucks, sit inside, and review the options. No pressure, we were given keys to the trucks we wanted to look at more closely, allowed to take our time, I wou sit inside, and review the options. No pressure, we were given keys to the trucks we wanted to look at more closely, allowed to take our time, I would recommend everyone interested in a new Ford just stop and look. The truck I was looking for was not available. The staff searched all dealerships in Alaska, looked at vehicles scheduled to arrive to the show rooms, and than made me a great offer on a truck they would order from the factory with all the Ford rebates. More