Kendall Ford of Wasilla

Our experience was both positive and negative. The positive was the interaction with your sales people (in General) and your financial person (Specific). The financial person went out of her way to co positive was the interaction with your sales people (in General) and your financial person (Specific). The financial person went out of her way to complete the process in a timely manner dealing with a bank issue that arose. Your salesman was friendly, courteous and generally informative throughtout the process. The negative aspect comes in that the vehicle was suppose to have been dealtailed and was suppose to been given a complete inspection. I seriously doubt that this was done when I turned on the window shield wiper and discovered that the rubber on one was shreaded. At that point, I took the vehicle to Mr. Lube and discovered that the oil was down a quart, the air filters needed to be changed, the other fluids tanks needed to be filled and that the low air indicator light was misfunctioning. We also had to clean the inside of the vehicle because of a smokey odor. It makes me wonder if the vehicle was really checked out by your maintenance people. I realize that the vehicle came with no warranty, but when your staff states that the vehicle was given a 80 or 100 point check to be sure that everything is in good condition and ready to go, and then these issues are discovered, it raises questions about honesty and integrity. More

We went into Kendall to look at the Ford Escape. We were not mauled by a salesman as soon as we got out of our car. Tim Grisso came to us after a few minutes and was a good salesman. He listened to our need not mauled by a salesman as soon as we got out of our car. Tim Grisso came to us after a few minutes and was a good salesman. He listened to our needs asked some questions and provided the guidance we needed to make our decision. Tim has a great demeanor and approach for car sales and would recommend you ask for him specifically. Ryan Warren went to bat for us on the finance side and did a great job getting us financed with our not so perfect credit rating. We met our service rep tonight, Kevin Gifford. Again, he was a great fit for his position; listening and meeting our needs. He was not put out when we asked questions and even had our new Escape rewashed when we pointed out some dirt from the service technicians. So far we are impressed with the customer centered service we've received and recommend this dealer to anyone looking for a new Ford. More

We had a special order and our salesman kept us informed all the way through to delivery. We had a tight timeline and Doc was instep with our needs. That is real service. all the way through to delivery. We had a tight timeline and Doc was instep with our needs. That is real service. More

My husband and I have done business with Kendall Ford for over 10 years and we still come back due to the excellent customer service. If you have ever shopped at Nordstrom, Kendall Ford beats their customer over 10 years and we still come back due to the excellent customer service. If you have ever shopped at Nordstrom, Kendall Ford beats their customer Service. They actually listen and don't offer you things you did not ask for, but only bring you vehciles to try that you actually wanted. Reminds me of a story when I was shopping somewhere and I asked the salesman for a pair of 10 shoes, and he brings me out an 8, and says this is all we have, do you want to try it on? Are you kidding. But Kendall Ford employees, listen. So we will continue to shop their. Oh, the Service Department is also good as they actually call you and let you know where they are with your vehicle when they are working on it and call you right when it is ready. Thanks Kendall Annette More

The first experience we had with Kendall Ford was for a part that had to be ordered and told us they would call when it came in, noone every called, and when we went in to check they told us they no longer part that had to be ordered and told us they would call when it came in, noone every called, and when we went in to check they told us they no longer had the part. In 2010 we bought a HD 1/2 ton, liked the salesman that helped us, but never heard from him again. Earlier this year we were back at Kendall Ford looking at heavier duty trucks; we were passed from a less experienced salesman to a gentleman we had worked with before; he told us he would check on what we were looking for and call us back.....never a call and when my husband confronted him a couple of weeks later, he said he had gotten busy and lost our number. The last experience was when we sold our truck we bought from Kendall Ford....we had gap insurance etc. and were told it would take 6-8 weeks to get our money back, two weeks ago my husband checked with Kendall Ford, and they said it was in Fords hands, today we check and everyone is passing the ball. We've owned Ford trucks previously and dealt with Brooks Hanna in Butte Montana, and we would definatley deal with them again, but not Kendall Ford. More

I had a very good experience with the crew. I was looking for a truck found one and amy from online ( those who stood in for her ) Alex was great.Ryan was the best to get my financing. The time that it too for a truck found one and amy from online ( those who stood in for her ) Alex was great.Ryan was the best to get my financing. The time that it took for me to get things done was wonderful. It was also a very nice that due to the fact I live in Homer Alex took the time to deliver my truck to me at my work. Not many dealers would do something like that. Everyone made me feel happy and excited that I was on my way to having a new vehicle. I am very pleased with everything they did for me. A very special thank you to Alex and Ryan you guys rock!!!!!! Debbie Homer 2003 sporttrak More

Tim provided excellent advice and direction in considering my used car purchase. He first listened carefully to the concerns and needs I had in an automobile. We identified a couple of different considering my used car purchase. He first listened carefully to the concerns and needs I had in an automobile. We identified a couple of different automoblies and after a productive discussion about pricing, fuel economy, financing and overall value, I was able to make a good decision. More

The salesperson was very helpful and worked hard. He was aware of my limited budget and tried to find options within it. He did not pressure me to try something that was more than I could afford. He spent aware of my limited budget and tried to find options within it. He did not pressure me to try something that was more than I could afford. He spent quite a lot of time working with myself and later my husband to make sure we found exactly what we wanted. More

It was a great experiance working with Bill. He did a real good job getting me in my new F150 and getting me a great deal. I have bought several new Ford cars and trucks and Bill was by far the best sale real good job getting me in my new F150 and getting me a great deal. I have bought several new Ford cars and trucks and Bill was by far the best sales person I have dealt with. I also recently took my room mate down to see Bill and he put him in a new F150 as well and he could not be more pleased. More

I purchased a Used F-350 from Kendall Ford, and I must say I was very happy with my experience dealing with them. Bill was my salesmen and he was great!Every question I had or request I had he was on it,v say I was very happy with my experience dealing with them. Bill was my salesmen and he was great!Every question I had or request I had he was on it,very helpful and meet all my requests. They were great to work with I would recommend them to anyone that is looking for a good car. New or Used. The most important part of my experience was when I called and told Bill what I was looking for he didn't try to sell me somthing else. He only told me about the trucks that meet my request, that was very important to me. I have been looking for a certian truck for over a year and every other dealer I spoke to always told me about other trucks they had that "might work". Bill was great. Thank you for everything, Beth More