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Kendall Ford of Wasilla

Wasilla, AK

4.7
169 Reviews

2701 E Mountain Village Dr.

Wasilla, AK

99654

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Showing 169 reviews

October 29, 2015

If you do a job do it right Bought 2 tires for two different trucks, when I ordered them was connected to service advisor to see if they could mount and balance, was told I neede More

by garry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
Oct 29, 2015 -

Kendall Ford of Wasilla responded

Hi Garry – We wanted to take the time to thank you for your review and apologize that you did not have a great experience at our service department. We truly value our customers and want to make sure everyone has a great experience without exception. We’d like the opportunity to make this right. Could you please call our General Manager, Tony Vaillancourt, directly at 907-376-5656? He is awaiting your call. We look forward to resolving this issue and serving you better in the future. Thank you so much – The Kendall Ford of Wasilla Team

July 12, 2015

customer service I called in today to have my engine replaced and spoke to a woman named Barb, all I wanted to know was when they could fit me in and roughly how much More

by mudding.ak
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Barb
Jul 17, 2015 -

Kendall Ford of Wasilla responded

Thank you for your review, we appreciate all feedback both positive and negative. Our goal is to offer unrivaled service to our guests whether it is in person or on the phone. Unfortunately this time, we did not meet your—or our own—expectations. Our General Manager, Grant Olson, has been notified of your situation. He would like to talk to you directly and help find a resolution. Please call us at 907-376-5656 or stop by the dealership at your earliest convenience to speak with Grant. Again, our apologies and we hope to hear from you soon.

April 09, 2015

Coupon scam or very poor business tactics Went in for an oil change, alignment check and rotation. The service customer service gentleman was kind at first, but complained about the coupon be More

by Harley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Apr 27, 2015 -

Kendall Ford of Wasilla responded

We are very sorry that your experience here at Kendall Ford of Wasilla was not exceptional and want to thank you for your review. At Kendall, our customers are our family and we want them to have an excellent experience. We apologize that your coupon was not honored, we certainly do not want you to feel misled when it comes to the cost of your service. The General Manager, Grant Olson, would like to take this opportunity to discuss your experience and find a resolution. Please call Grant at 907-352-5623 or stop by the dealership at your earliest convenience so we can discuss your situation further. We look forward to hearing from you soon!

March 24, 2015

Awesome Took my truck in to get some work done, and they did an excellent job..however when I went to take it home it reeked of cigarettes. As a non-smoker More

by transat16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Krueger
January 22, 2015

Kendall Ford of Wasilla Car Salesman My wife and I ordered a 2015 Mustang GT from Kendall Ford of Wasilla. The entire experience was easy and stressless. Bill Lingle the Sales Consultant More

by widowmaker23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lingle
April 12, 2014

Excellent experience I initially looked at some of the vehicles that Kendall had available online and scheduled an appointment using their website. I showed up and was gre More

by Skytrash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave "Doc" Kane
January 28, 2014

I found the Fusion I wanted listed online at the Kendall in Anchorage. When I went to the dealership and looked at the car, I was told that it was miss-priced online and they were unable to uphold the price More

by mlynnhonest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Schneider
November 19, 2013

I have purchased 4 fords, (1 used and 3 new) over the past three years from Kendall Ford of wasilla, Tim Grisso has been the sales rep. for each transaction and each time I have been very happy with the More

by 4mice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Grisso
November 12, 2013

Tim overcame every objection when I came to check out a 2013 Taurus Limited AWD. He followed through with his promises and made me feel like a valued customer. I would definitely buy another car from him. More

by terryhabig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Grisso, Barb Penyak
November 10, 2013

My husband and I have gone to Tim at Kendall Ford a total of 3 times. We are currently expecting our 4th child and purchased our last 3 vehicles every time I was pregnant. As a hormonal, picky, momma, Tim wa More

by jenna3rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
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